Hi Valerie,
At Kasamba, we provide best psychic match guarantee. You can try free for the first 3 minutes an unlimited amount of psychics. Additionally, if you are unsatisfied write to customer service https://support.kasamba.com/support/tickets/new and we will assist you.
Hi Oloyuo,
It is important to us at Kasamba that our psychics provide the highest satisfaction to clients. Therefore, it is important not to make judgments about clients. We want to make sure that clients receive the best readings possible and we try to make sure that advisors provide clients the best advice possible.
Hi John 444,
Can you please mention exactly what was the issue and with which advisor?
Hi 859catchem,
I just wanted to let you know that Vibrant Spirit is not available anymore in our website. The person was removed from the website.
Hi Non_plussed,
Clients want to have readings over chats and this type of reading requires a different skills set than face-to-face readings. Providing a quality reading over a chat is not easy and that’s why it is important that advisors are well practiced at it.
Hi madlenls,
Contact to https://support.kasamba.com/support/tickets/new explaining your case and we will do our best to assist you.
Hi Leah,
Our key focus is to provide clients the best reading experience as possible and allow customers to voice their opinion about readings. I am sorry we were unable to clarify what happened, feel free to send us message and we will try to clarify.
Hi Martika,
No, advisors are not ale to see readings from other advisors.
Hi Reviewer95085,
Our key focus is to provide clients the best reading experience as possible and allow customers to voice their opinion about readings. I am sorry we were unable to clarify what happened, feel free to send us message and we will try to clarify.
Hi frontporchtalker1,
I am glad that everything worked out.
Hello,
Thank you for your feedback as it is very important to us. Please note, your case has been already dealt with.
Hi Valerie,
First. Please understand that our website is for entertainment purposes only. We do not want our users to base their life dicisions on the information they receive from the advisors. We cannot guarantee the accuracy of psychic predictions offered through our site due to the role you play in fulfilling your own destiny and the long-term nature of such predictions.
We are sorry your experience was not satisfactory, and we would be happy to discuss this further if you contact us via our service center, or email service@kasamba.com
Hi Puppyl,
We received also your feedback from Trustpilot but we were unable to find your account on our system.
We will request you to contact us via service@kasamba.com so we can assist you with a further investigation.
If your information is not given within the next 5 days we will be forced to report your feedback.
Appreciate your understanding of this matter.
Hi! We are truly sorry to hear about your experience! Please contact our Customer Service team at service@kasamba.com. They will be glad to review your case and provide a solution.
Hi, we are sorry to hear about your experience. We would like to assist you with your request. Please click on the following link to create a ticket and one of our agents will assist in solving the issue.https://support.kasamba.com/support/tickets/new
Hi, we apologize for the negative experience you had. We would like to assist you with your request. Please click on the following link to create a ticket and one of our agents will assist in solving the issue.https://support.kasamba.com/support/tickets/new
Hi Princess Ewura Adjoa, we are sorry to hear about your experience. We would be happy to take a closer look into your case in order to assist you with your request. Please contact our agents via email at service@kasamba.com
At Kasamba we understand that not every psychic is going to be a perfect match for you. That is why we offer the first 3 minutes for free with every new advisor. We provide our clients the chance to have a conversation with different psychics in order to find the ones that can better assist you in your journey. If you have any questions about how the service works, please contact our customer service team at service@kasamba.com and they will be happy to assist you.
Hi Lisa, Kasamba's psychics are vetted by our team before they can provide services on our platform. Our clients are in control of the session and choose how long to conduct each session. A session can only go on as long as you decide to continue receiving a service for which our advisors are paid for. Our website is secure and all information is visible only to you, the user. No one can accrue charges to your account other than yourself unless you share your password with a 3rd party, which you should never do. All payments are for services rendered and the per-minute fee is presented to you prior to starting your session. Our customer service team is available 24/7 via email or live chat, feel free to contact us at service@kasamba.com with any questions you might have.
Hi Inish40. Thank you for reaching out to us, we appreciate your feedback. This situation can be easily fixed by changing the ad setting on your Youtube account. If you have any further questions, you can always contact our customer service team at service@kasamba.com
Hi JenHN, Thank you for your feedback. You are welcome to change the ad setting on your Youtube account in order to customize your experience. If you have any further questions, please contact us at service@kasamba.com
Hi there,
We are very sorry to hear that you were not satisfied with the service of this advisor. We would be more than happy to look into your account and review the matter and we would do our best to assist you and improve your experience. Please contact us at service@kasamba.com so that we could help you further.
Hello there! Thank you for using Kasamba and for sharing your concern.
Please know that our platform can only process payments for actual readings with your advisors.
However, we'd like to investigate this issue as soon as possible and make sure that you haven't been charged incorrectly.
Please send us a message at service@kasamba.com (including payment and account details) and we'll look into your request right away.
Thank you for your patience!
Hello Nazeha! I am sorry to hear about this experience.
While all our psychics are experienced advisors, your needs and energy are unique. That's why we offer 3 free minutes for every reading with a new advisor, so you can find the best one for you.
Please contact us at service@kasamba.com if the reading didn't meet your expectations.
Hello there! Thank you for sharing your concern.
We're sorry to hear about your negative experience.
Please know that our platform can only process payments for actual readings with your advisors. However, we'd like to investigate this issue as soon as possible, and make sure that you haven't been charged incorrectly. At Kasamba we take your privacy very seriously, all your information is completely private and confidential. Please send us a message at service@kasamba.com and we'll look into your request right away.
Thank you for your patience!
