Hello there! Thank you for using our app and for sharing your feedback. We are incredibly sorry to hear about your negative experience with Kasamba. While all our psychics are experienced advisors, your needs and energy are unique. That's why we offer 3 free minutes for every reading with a new advisor, so you can find the best one for you. Please get in touch with us at service@kasamba.com so we can better understand what happened and find the best solution for you.
Thank you for your patience!
Hello there! Thank you for sharing your feedback. Unfortunately, we can't control how often or where our ads are showed to you - this is entirely managed by our advertising partner. However, you can modify your ad preferences for each platform (i.e. Google or Facebook) from your respective user account.
Hello there! Thank you for using our app and for sharing your concern.
Please know that our platform can only process payments for actual readings with your advisors. However, we'd like to investigate this issue as soon as possible, and make sure that you haven't been charged incorrectly. Please send us a message at service@kasamba.com (including payment and account details) and we'll look into your request right away.
Thank you for your patience!
Hello there! Thank you for sharing your concern.
We're sorry to hear about your negative experience. Please contact our agents via email at service@kasamba.com in order for us to locate your account and further assist you with your request.
Hello there! Thank you for using our app and for sharing your concern.
We're sorry to hear that your readings didn't deliver the answers and guidance you were expecting. While all our psychics are experienced and compassionate advisors, we know that sometimes you might not be fully compatible with your advisor. Please get in touch with us at service@kasamba.com so we can better understand what happened and find the best solution for you.
Thank you for your patience!
Hi Ted,
Thank you for your feedback. We're incredibly sorry to hear our ads are negatively affecting your experience. If it were up to us, we'd offer you the option to control how and when you see our ads. However, all our ads are published by specialized advertising partners and networks, using processes beyond our control.
We sincerely apologize for any unpleasant situation our ads may have put you in. If you need further assistance, please, contact us at service@kasamba.com.
Have a wonderful day.
Hi Anna,
Thank you for using our platform and for sharing your feedback.
We are sincerely sorry that you were not satisfied with some of our advisors' service on our platform.
We're sorry to hear that your readings didn't deliver the answers and guidance you were expecting. While all our psychics are experienced and compassionate advisors, we know that sometimes you might not be fully compatible with your advisor. Please contact us at service@kasamba.com so we can better understand what happened and find the best solution for you.
Have a wonderful day.
Hello there, Catherine! Thank you for using our app and for sharing your concern.
Our platform only processes payments for actual readings with your advisors. Please send us a message at service@kasamba.com (including payment and account details) and we'll investigate your issue as soon as possible.
Thank you for your patience!
Hello there! Thank you for using our app and for sharing your concern.
We're sorry to hear that your reading didn't deliver the answers and guidance you were expecting. Please get in touch with us at service@kasamba.com so we can better understand what happened and find the best solution for you.
Thank you for your patience!
Hello! We're sorry to hear that your reading didn't deliver the answers and guidance you were expecting. While all our psychics are experienced and compassionate advisors, we know that sometimes you might not be fully compatible with your advisor. Please get in touch with us at service@kasamba.com so we can better understand what happened and find the best solution for you.
Hi! We're sorry to hear that your reading didn't deliver the answers and guidance you were expecting. Please get in touch with us at service@kasamba.com so we can better understand what happened and find the best solution for you. Please don't share private information here as this is a public page.
Hello there! Thank you for using our app and for sharing your feedback.
We're sorry your advisor reading wasn't a good experience. Our refund is meant to compensate for your poor experience and help you benefit from a truly enlightening reading. If you feel we didn't manage your request as expected, please reach out to us at service@kasamba.com.
Hi Nomin! Thank you for using our app and for sharing your valuable feedback. We'd be happy to check this situation for you, so please send us a message at service@kasamba.com, including your payment details. Our team will review the transaction and context as soon as possible. Please don't share your private information here, as it would be publicly available.
