Dear Most Likely Annoying Unintelligent Customers -
Do you really think people will be clamoring to write down you SSN 24/7?
That aside, ask to write it down instead and keep the paper afterwards.
Also, anything regarding your account can be accessed in store, online, or over the phone (there is a number right on the card). Anything that goes wrong with your account is your own fault. Keep track of it, and late fees and APR and other "hassles" won't exist.
As for complaining to get your way, yes, it will work. If you say something is the wrong price, or that you lost a coupon, we will most likely honor it. It always depends on the person you get. If you get a person just starting there shift, there won't be any issue. If someone is finishing their 8 hour shift and had to deal with annoying idiots all day, they might give you a hassle (because you are usually either wrong or lying, quite frankly). But if you start to give a bit of a hassle yourself, the "Yes We Can" policy allows us to just do what you say. So, if you don't mind stooping down to the ranks of a criminal ("It's supposed to be 5 dollars, and that's what i'm gonna pay for it") or terrorist ("If you don't change the price, I refuse to shop here ever again.")
On a final note, for the love of god, try to treat the employees like they are people. It's hard being nice to idiots for an entire shift, and the occasional smile and thank you can go a long way. Try to remember how crappy you felt in your part-time job when people would not be pleasent.
Sincerely,
Your Frindly Neighborhood Kohl's Employee :)
The fact that you are placing a dogs life above a childs is funny, really. The child shouldn't have the right to be in the store, but your pet should? You realize that if your dog has to "go", she can't say "hey, take me outside, i gotta take a dump." A child can. Just leave the pets home to avoid this entirely.
You can still return it to kohl's if you have the reciept. Kohl's has quite possibly one of the loosest return policies i have ever seen. Just go into the store with the reciept and return it at customer service.
$500 dollars a month is chump change, frankly. The discontinuation of your shopping won't affect anything. On slow day, my store rakes in roughly 60 grand. That's per day, not week, not month. We're doing very well for ourselves, thank you very much.
Okay...let's get started...
1. I'm not a manager. I'm an associate who has worked with kohl's long enough to have experience absolutely every department.
2. We have fitting rooms. Try you clothes on in the store to avoid fue situations like this.
3. The easiest way to return something is after you purchase it with a Kohl's Charge. All you need as a bare minimum would be the item at the return desk. We can litterally look u your card, then look up the item through that card to return it.
4. The term "hassle-free" relatively translates to "we will bend over backwards to try and help you out, but you gotta give us something to work with". I've returned broken coffee pots that were purchase back in 2006 for a full refund (it was store credit, but still) because the customer held onto the reciept.
5. The rule about returns must be done after 9 days is new to me. It could be just a check purchase, but i have returned things for customers on the same day that they were purchased.
6. Don't use checks to purchase things. They take a long time to fill out, they require a driver's license to be put through, and they create hassles like these. Use cash, credit/debit, or a kohl's charge.
7. To get thrown out and banned from a store, you have to be pretty off-the-wall in the store. You would have had to make a big enough scene that would have had to involve you yelling, ranting, and raving in the store. Think back, and when you do, go over the events in your head. Were you upsetting to those around you? Did you curse? Perhaps you were throwing a fit? Regardless, be mindful of your actions. You, and only you, are responsible for getting kicked out and banned from any location.
8. You can obviously use the internet, so do yourself a favor and go to kohls.com to look up any policies or contact information you need. It will also tell you where other stores are located in case you wish to return the items elsewhere.
Sincerely,
Your FNKE
Okay...here we go...
1. You don't need to have the card to use it. Simply type in your social security number at the register and present the cashier with your drivers license. Not having your card does not mean that you can't use it.
2. Bob the Store Manager does not in any way, shape, or form, have any ability to get you your card faster. He is not the one getting you the card in the first place. The Kohl's Corporate Headquarters is the place that is sending you your card. There is no way that he would be able to put it on rush delivery.
3. We cannot access any information regarding your Kohl's Charge. All we can do is check to see if you have one and open a new charge card if you don't. We have no way of accessing any information off of your card for security purposes. If we had access to any one part of your card, we could then get information from it, considering your card is linked to your name, address, phone number, and social security number. Unless you enjoy identity theft, it's best that we can't access that information.
4. Our customer service is actually pretty excellent. We can do almost anything for you, as long as you give us something to work with. It seems that only when we ask you to do something small do you get upset that we can't help. So, quite frankly, you can shove it.
Sincerely.
Your Friendly Neighborhood Kohl's Employee
Oh my god, what a friggin' nightmare!
Honestly? This is really a complaint? You still got the return, didn't you? It still went through, didn't it? Everything is perfectly fine? Thought so...
Look, equipment breaks. It takes the store a long time to replace it, if ever. It sucks, i know. But please, remember, we have a signed legal document saying that you agree to all terms for purchases and returns when you signed for your card. You accepted the fact that, if returned, the money would take 2-3 days to get back to you.
Also, Kohl's is not to blame for not getting you your money faster. Blame your bank. I've returned things through credit cards and had the money in the bank on the same day. I don't know who you are using, but consider switching to someplace better.
Sincerely,
Your Friendly Neighborhood Kohl's Employee
I'm going to safely assume that the "Transafction Fee" you are talking about is really a "Transaction Discount" This, roughly translated, means "Coupon". If you used one to purchase the items initially, then when you return them, the discount gets taken off, showing the exact amount that you paid. In terms you can understand, if you buy a ten dollar item with a 15% coupon, the return amount you get is 8.50, which is the exact amount the you would have wound up paying. If i'm right, please smack yourself in the head. I'm too far away to reach.
Sincerely,
Your Friendly Neighborhood, Kohl's Employee
I also said use cash, or credit/debit. Checks are outdated in today's day and age. Why they are still used, i don't really know. When there is a long line, and someone starts writing a check, it takes twice as long as any other tender type. It requires a driver's license to be put through properly, which surprisingly a lot of people seem to leave in their car. If you simply insist on using a check, then at least write it out while you make your purchase. Save the people in line behind you the wait.
The only reason to use a check is to make a payment on a Kohl's Charge. It's one of the only two options, the other being cash. And again, if you are going to make a payment, write out the check prior to getting to the register.
Next time you wanna defend someone, make sure you have your facts straight, you idiot. Yea...
Here we go...
1. Guarentee that you made a credit purchase. I guarentee it. Check your reciept, and near the bottom, if it says anything along the lines of Visa Credit, MC Credit, AMEX Credit, or DSCVR Credit, then it was a credit transaction. If you didn't press a credit option, that means that it automatically went to a credit option. Which means you signed for it as a credit, which means you legally aggreed to the terms that they put in front of you.
2. There's only so much that can be done over the phone. If you continually call and harass (yeah, i said it, harass) the employees, how helpful do you really expect them to be? If you have a problem, go to the store and speak to someone face to face to resolve it. This is the best way to get it fixed.
3. The money should get back to you almost immediately. If it doesn't, then that is the banks fault. Talk to them, find out if they hold returns through the card before giving you the money. We don't have a button that says "Immediately give back customer's money". We simply do the steps to return it to the account, the bank being the one that gets the wired cash return.
4. We're not Gods. I'm not God. Anyone working in any dept. store is not God. There are limits to what we can do. When someone says "There's Nothing I Can Do, " it really means "There's Nothing I Can Do". Not nothing the store or company can do. I can't do things that my manager can. My manager can't do things that the district manager can. Chain of comand, learn it well.
5. To the person that bought the coat for their granddaughter - if the sign says one thing, and you paid another, then you can get a price adjustment. You have to have the right sign, of course. But if you think you do, then walk with an associate to the sign, show them the item, and watch as they either say "I'll fix this" or "No, that's the wrong sign". Also, yes, we have to change the signs before the sale ends. Because if we didn't, then we would have incorrect signs up, which would be a greater hassle.
6. One last thing. If you are really that upset over 8 dollars, i'll give it to you. Out of my pocket. In cash. Just so you will shut up. It's 8 dollars. That is an hour at minimum wage. That is absolutely nothing in the grand scheme of life.
Sincerely,
Your Friendly Neighborhood Kohl's Employee (FNKE) :)
Well then...
1. Don't pay your charge late, perhaps? It's your fault the money didn't get to us in time. Your fault alone.
2. Yes, there are late fees. And late fees suck. Welcome to real life. Credit card companies will charge you late fees, and they are always pretty high. Refer to comment 1 to resolve this issue.
3. I'm glad to see that due to your own mistake, you are "never shopping in kohl's again". Good, we don't need you. $57 is nothing in the grand scheme of things. And I certainly prefer customer's with brains.
Sincerely,
Your Friendly Neighborhood Kohl's Employee
Thank you all for your candid and useful knowledge unfortunately found out the hard way! My daughter has been approached several times in the mall and only recently started thinking it would be a good idea. I am so glad I found these comments so I can show her what I suspected. I will try to find something reputable to help her in these areas. Good luck getting your money back. Your credit card company might be able to help. Wil A
I AGREE WITH ALL OF YOU! except that idiot who thinks that this sh** is real! i want to actually take modeling lessons! not just ppl taking pictures of me wen i dont know how to pose!
Never said I liked my job. But it's work, and it pays me what i need.
Other than that, thanks for not contributing to this conversation in any constructive way.
I have nother post, entitled "Tell Me What's Wrong...". Post the issue there, and i'll tak a look at it. Or post it here, so that if you have a problem similar to someone else's, it will save them the hassle of complaining.
Lol. If you really think that this is an attempt at being professional, then you are completely ###ed. Regardless...
1. Yes, you can use a Kohl's charge without a driver's license. Never said you couldn't. But when I perform an "Account Lookup", it will automatically ask for your driver's license number. I can't get around that. Now, yes, I could lie to the computer and type in anything, but I'd rather not, quite frankly. Just carry your driver's license with you, like a normal person.
2. Feel free to come to Kohl's and "beat the fire" out of me. I welcome it. It would be amusing. Basically, if I lose, you go to jail for assault, and my mind and voice remain the same. If I win, then you still go to jail for assault, and since I won't be the one throwing the first punch, I can write it off as an act of self defense. And again, my mind and voice will still stay unchanged. Either way, it would give me a great story.
3. Yes, there is a number on the back of the card that customers can call to access information in regards to their account. But no, we don't call that number to access your information. That is why there is a phone for customer use back in customer service. That's your job. If I took the time to call for everyone that asks for their account information, then nothing would get done in customer service.
4. ### you.
Sincerely,
Your Friendly Neighborhood Kohl's Employee :)
Why should we offer the same discount to everyone? The whole reason that you get the discount is because you have a Kohl's Charge. The sale prices are for everyone, and that never changes, but the coupons are only meant for customers with charge cards.
The only way to beat the system is to purchase the items using the discount and your Kohl's charge, then immediately pay off the entire balance right at the register. Just bring enough cash to do this, and you have effectively eliminated your credit card debt.
Let's see...
1. You're taking my name seriously? It's a god damn screen name. It could be anything, ex. "iheartpuppies21", "roflcopterman", or "jesus666". ANYTHING. It doesn't matter, and that being said, I ask you "What's in a name?"
2. I'm not unemployed. I actually still work for Kohl's as a cashier/customer service/wherever they want to put me on any given day. You name a department, and I've worked in it.
3. Is customer retention important? Yes, it most certainly is...i never said it wasn't. What i said was that we need customers with brains (You know, that gray matter that should reside inside your skull?). Whenever you apply for a credit card, read everything on the sheet you are signing, ask questions, do what you need to do to understand it all. Signing blindly leads to the above situation.
4. Countless isn't countless. She probably told a few people, who most likely didn't care enough to pass on the message. It's not like Kohl's killed her dog; we simply charged her a late fee. ALL CREDIT CARDS HAVE LATE FEES. Welcome to real life :)
Sincerely,
Your Friendly Neighborhood Kohl's Employee
