Hi Rajni,
your case officer has responded to you yesterday and has informed you that until now she has not received the filled form that she and her colleague Mary have sent you for completion. Please complete the form and send it back to them so they can process the payment with priority.
Thank you. *Marc
Hi Syed,
we will follow up again with our team in Pakistan and remind them to get back to you as soon as possible. *Marc
Hi Rajni, don't worry our system is safe and the privacy rights of our customers are our number one priority. Please fill in the form and send it back to our team as soon as possible so that we can process the refund. Thank you. *Marc
Hi Tenzin, we are sorry to hear about it. We expect our staff to keep our policies and we could not accept if they would scam our guests. Please send us your feedback by filling in this form here on our website https://www.etihad.com/en-ae/about-us/contact-us/feedback/ We will investigate the case and an officer will then get back to you.
Thank you for letting us know. *Marc
Hi Abhi, having checked your booking reference, we have found that EY8855 was operated by other airline, therefore you may provide your boarding pass along with your Etihad Guest account to RetroClaims@etihadguest.comto claim missing miles. Thank you. *Zozo
Hi Syed, we can see that our Baggage Team have responded to you explaining that we are not liable for the valuables such as cash & jewellery for both US and Non-US flights in checked in baggage. That is why it advised never to check in such valuable items. Thank you. *Rose
Hello Ennio,
thank you for writing your detailed experience of your flight to us. We are sorry to hear that you were not able to board. Since there was an error with the Visa the airline was not able to let you board. However we will investigate the case and our office will then get back to you. *Marc
Hi there, sorry to hear that. Our team informed us that they have followed up with our partner airline but they have not yet credited the miles. We are following up with them again to credit the miles as soon as possible. *Marc
Hello, as per the system the baggage should have arrived in BLR already.
We will check with our team and ask them to provide you with updates. *Isi
Hello, we believe we responded to you in another forum.
Kindly forward your complaint to feedback@etihad.ae. *Isi
Hi Dr. Ahmed Al Eid, this doesn't sound ideal. We are sorry to hear that you are not satisfied with your previous flight experience. Kindly fill out the feedback form on our website to lodge an official complaint http://bit.ly/2wF2jkp. A case will be created for you and our team will review your case and get back to you shortly. For claiming miles on Etihad operated flights, please send the boarding pass copies to retroclaims@etihadguest.com. Thanks. *Ivy
Hello, did you claim those miles via email or the online form? *Isi
Hi there, we understand your frustration about the damaged bag. Our team is investigating all cases of broken items thoroughly and will consider all circumstances. In this case we are able to provide you the offer that has been made for you as our team stated that the Luggage has lost value. *Marc
Hi there, thank you for your feedback about your experience. You can send us the details including your booking reference to feedback@etihad.ae so that our team can investigate the case. After that an officer will get back to you. *Marc
Hi Muhammad, we are sorry to hear about that. Please send us the detailed experience along with your booking reference to feedback@etihad.ae so that we can investigate this case. Thank you. *Marc
Hi Andie, thank you for reaching out for us. We are already in contact with you over Social Media and in your case and we have responded to you there. *Marc
Hello Ahmed, please follow the same link to send us your feedback we provided to you via Facebook yesterday.
Then our Guest Relations Team will review this. Thank you. *Isi
Hi Shariff,
We are sorry to hear of your experience at Bangalore airport while travelling with us. Please submit your feedback through our website http://bitly.com/2y4YamV so that our guest relations team can investigate the matter for you.
Thanks,
Bob
Hi Masud, we are sorry to hear about this. Please send all the details and photos to feedback@etihad.ae so that our team can look into it and get back to you. Thank you. *Marc
Hi Iza, we are sorry to hear about that incident. Please send all the details to our email address feedback@etihad.ae so that we can investigate the case thoroughly. Our team will then get back to you. We apologize for the inconvenience caused. *Marc
Hi Alma, we are sorry to hear about your experience. Thank you for sharing it with us. Please send your experience with all details to feedback@etihad.ae so that our team can look into it and get back to you about it. We apologize for the inconvenience caused due to the delay. *Marc
Hi Sylvia, we have requested an urgent update regarding your missing miles. We will get back to you as soon as we receive a response. Thanks. *Ikra
Hi Don, we are sorry to hear about your experience with our team in Manchester. Our baggage dimensions for hand baggage have not changed and the dimensions are still 115cm (50+40+25). The excess baggage price depends on the weight, for example on the route that you were flying the price for 20 kg excess baggage is 640 USD. Please send us all the details with your boarding pass to feedback@etihad.ae so that our team can do an investigation on this case and get back to you afterwards. Thank you. *Marc
Hi Komal, we are sorry to hear about this issue. Can you please send us the reference numbers that you have in a private message? We will follow it up for you. Thank you. *Marc
Hi Ajaz.
We are sorry to hear your flight was delayed. We would suggest visiting our website and sharing your complaint under the feedback section, so we can create a case for you. *Sky
