Retired Telecom Engineer — unused ticket not refunded
Recently I had booked a return flight from edmonton, alberta, canada to karachi, pakistan for a friend of ours. She boarded the plane (Air canada) in edmonton, alberta bound for toronto.in toronto, she was not allowed to board etihad plane because her pakistani passport had expired. She called me to cancel the 2 segments, toronto to abu dhabi, and abu dhabi to karachi. I phoned etihad and spoke to sofia in uk call center and cancelled those 2 segments. I tried to make use of the return part of the journey from karachi to edmonton, but etihad told me that the entire ticket cannot be used. So, I am expecting refund for the "unused portion of the ticket". Etihad told me that there will be no refund. I am very much disappointed in losing the ticket. Can you help me with this situation?