Hello Constancio, we are sorry to hear about your experience. You will need to check with dnata why your ticket is not confirmed. *Ela
Hello David, we are sorry to hear your entertainment system didn't work. Please send your feedback to SocialMedia@etihad.ae for further investigation. *Ela
Hello Mohammed, sorry to hear about your disappointment. Please forward your full feedback including your booking details to socialmedia@etihad.ae. We will lodge a formal complaint for you. *Ela
Dear Idaris, please forward your query to socialmedia@etihad.ae and we will check with our team. *Ela
Hello Mohammadreza, please forward your full feedback and details to baggageclaims@etihad.ae. Our team will review your case and contact you accordingly. *Ela
Hello Sandra, we are sorry to hear about the delay and the inconveniences caused by it. Please send your feedback including your booking details to socialmedia@etihad.ae and we will lodge a complaint for you. *Ela
Hello Erika, we are sorry to hear about the flight and baggage delay.
You may contact airberlin directly for the delay TXL-AUH. For the AUH-SYD and baggage delay please forward your details including PIR (SYDEY12345) and booking reference to socialmedia@etihad.ae. We will check the status of your baggage and lodge a complaint for you regarding the flight delay. *Ela
Hello Yama, we are sorry to hear for the inconvenience. Please send us your booking details to socialmedia@etihad.ae and we will follow up on this. *Ela
Hello Srina, we are sorry to hear about your disappointment. Please send your feedback including your booking reference to SocialMedia@etihad.ae and we will investigate the cancellation and circumstances further.
Regarding your baggage, we suggest you contact Emirates Airlines, as they were your last carrier. It's international agreement that the last carrier takes care of the search and compensation of delayed baggage. *Ela
Hi Deepak,
Thank you for letting us know about what happened. We regret to hear your perfume was stolen and would like to investigate a bit more on this issue. Please email all the details to baggageclaims@etihad.ae and they will look into it. Kindly attach your booking reference, full name, bag tag number and email address. Thank you. *Sky
Hi Rajat.
Have you been called by our team to help you with the re-booking?
Can you send us your phone number so we can arrange a call back for you? *Sky
Hi Vinit.
Thank you for bringing this to our attention. We will ask the Etihad Guest team to look into it and advise. *Sky
Hello Jordan, as we can understand from your post that your booking was made via a travel agent, we would have to advise to refer to them for any changes and ticket re-issuance if your ticket fare is eligible for those. You may also contact our Reservations team for any clarifications at the numbers listed here: http://www.etihad.com/en-ae/about-us/contact-us/ . *Max
Hi achaudhury, we are sorry to hear about your delayed baggage. Please write to our socialmedia@etihad.ae address with your PIR (delayed baggage report) number and your full name and we will inquire with our baggage team about the location of your luggage. *Max
Hi Emer. Thank you for letting us know about what happened.
We'd like to open an investigation on this, but in order to do so, we will need your booking reference. Could you please send it to us? *Sky
Hello Jan, once your complaint is fully investigated our Guest Relations Team will contact you. *Ela
Hello Gaurav, kindly send us your booking reference via socialmedia@etihad.ae and we will have a look into it. *Ela
Hello Khuram, we are sorry for your wife's experience. You may forward your complaint including her booking details to feedback@etihad.ae. The Guest Relations Team will investigate this further. *Ela
Hello Sikandr, this doesn't sound right.
As you know as a regular traveler we always offer a 3 course meal on our flights with an appetizer, main course and dessert.
We offer three different choices sich as vegetarian, chicken and beef/lamb.
You are saying that you were also not offered the 3 course meal and just vegetables? *Ela
Hello Brijal, we are sorry to hear you were not aware of your baggage allowance.
The guest can always look it up in the booking confirmation or contact us directly with the booking reference and we will check the allowance. *ela
Hello Matthew, thank you for your comment.
It's not possible to assign a whole area just for families, as always a different amount of guests are travelling with children. We try to locate them at the front of the aircraft. However, every guest has the own seat preference. This is the same as why you might have seen that complete rows have been unoccupied in the beginning. Most of our guests are checking-in online and can choose their seats by themselves.
We are sorry to hear you were not satisfied with our food offer on your flight and we will forward this feedback to our Catering Team to change the offer on board. Thank you very much.*Ela
Hello Muhammad, we are sorry to hear you were denied boarding due to your expired ID.
It's the guest's responsibility to provide all required documents.
As per your ticket fare you will receive a refund. You booked Economy Deal which is not eligible for a refund. However, we suggest you contact your Travel Agent as you would need to contact them for your query. *Ela
Hello, kindly forward your details to socialmedia@etihad.ae and we will look into it for you. *Ela
Dear Mr Parmar,
Thank you for contacting us today about your case under reference 496577. We have sent a copy of the feedback you have provided to the Guest Relations team to be reviewed by a case officer. Once the review has been completed, we will send a response to you as soon as we can.
Thank you and we will be in touch with you again shortly.
*Nic
Hi Sergio. Thank you for your review. We are sorry you did not like the food on board and we'll pass on your feedback to our catering department, for future improvement. *Sky
