i agree 190 % eith all these complaints . wildblue is nothing more than a scam. last week in december 2007 i called direct tv about internet service -was told wildblue was only service available in my location. upon inquiring about installation cost, iwas told total cost would be$368.95 + tax . i asked at least 3 times and was told the exact same thing. not a word was said about standard installation. i was told i'd have to pay for installation by credit or debit card right then if i wanted the service. i gave them my debit card # (direct tv) for the $393.85. the equipment arrived about 10 days later. i called a #direct tv had given me to call when equipment arrived which turned out to be DSI. they set appointment to install about a week laterbetween 8am and 1pm. at 12:50 on planned install date i got a phone call from DSI stating they were not coming and wanted to rescheldule for 1/10/2008 8am to1.pm. i agreed on this.
INSTALLER ARRIVED walked around home and said he was going to plant a pole in side yard; run cable to home ;run it under home (crawl space) then up into room. i told him to do whatever he has to to hookup. he already had pole planted and cable run in home when he suddenly asked if i was paying the remainder of installation charges by check or cash. i told him i'd already paid for total installation; so what was he talking about. he said i'd only paid for standard installation and i owed him $215.00 more
i told him that something is wrong here .he just said do you want the internet or not. said if i didn't pay him i'd be out of the $393.85i'd already paid plus i'd have to pay for 12 months service that i would not have.i wrote him a check 9$215.00. about 4 hours later the computer lost internet explorer connection. i called wildblue and after 1 hour twenty minutes of on hold i finally talked to a person. he asked me what modem lights were doing. said he could not do anything; if not back on next day to call again which i did and again and again . service man from DSI came out said there was nothing wrong. i asked him what about the calls to wildblue and the codes that i printed off from computer stating code errow3001- computer could not get an internet connection.he told me that the printouts dd not come from my computer ther's nothing wrong with your installation.
if there has ever been a scam this sure one with w/b; DSI;and direct tv . i never gave wildblue my bank card # but on or about 2/3/08 i found that wildblue was charging my monthly service to it anyway they will not tell me how they got account # to begain with. dial up is faster than mine i lose connection on a daily basis and wildblu will not fix it. what am i supposed to do? any suggestions greatly appreciated. i truly believe wildblue and dsi should be made to compensate each and every customer and then close and never operate in N.C. AGAIN. this is a total nightmare to me.. how does companies like these stay in business?
I hope this situation i'm in stops someone else from falling victim to the WILDBLUE- DSI SCAM. THEY ARE THE WORST COMPANIES I HAVE EVER DEALT WITH AND I'M 63 YEARS OLD AND DISABLED.
THANKS A MILLON; JAMES
I don't see how any other ISP could be as bad as wildblue. i got hooked up with wb only because i called DIRECT TV and they said wb was only one available in STOKES COUNTY, N.C. on 12-28-07 and was installed on 1-10-08. lost internet connection about 3-4 hours after hooked up. you are on hold as long as 2 1/2 hours just to talk to someone at wildblue then a lot of times you suddenly get a busy signal. wildblue even started charging my credit card and i never gave them them the number or told them to charge to it. They won't even tell me how they got the number, but i only gave the # to DIRECT TV on 12-28-07 to pay for total installation and equipment i needed for wildblue. then installer came on 1-10-08 had everything hooked up except modem when he asked me was i paying him by cash or check. i told him i'd already paid for complete installation and he said no you owe me $215.00 which i felt i had to in order to get hooked up. The installers name was WILLIAM BROOKS and he said he worked for DSI.
I beleive DIRECT TV;dsi and WILDBLUE should be investigated for conspiracy;CREDIT CARD FRAUD AND I'M SURE other things that is just not right. I have filed a complaint with BBB in DENVER, CO. AGAINST WILDBLUE.
I CAN NOT GET A INTERNET CONNECTION OVER 50 PERCENT OF THE TIME. . I'M GOING TO WAIT ABOUT 30 DAYS FROM FILING COMPLAINT AND THEN I'M GOING TO CLOSE ACCOUNT AT BANK SO WILDBLUE CAN NOT STEAL ANYMORE OF MY MONEY.
Credit Diagnosis took $29.95 out of my credit card account without being authurized to do. They also took another$1.00 at a different date.
i have called them 3 times at [protected] and they indicate my money will be returned to my credit card account but as of now they have not done this.
I can not believe the laws in THE UNITED STATES allow any company to stay in business doing people this way.
I've had exact same thing happen several times since i hooked up with WILDBLUE 1/10/08 what a mistakethat was! WILDBLUE DON'T CARE IF YOUR SERVICE WORKS OR NOT= ON AND OFF INTERNET; VERY SLOW WITH THE$69.95 a month deal (rip off) they just do not care about thier customers at all.
