I am writing this to spare anyone the awful mistake of working in a dead end job with a company that views you as expendable. I base my comments on my knowledge of all of the FL clubs. Below are factual observations but obviously, names are left out for legal/safety reasons.
I was a manager at Lifestyle Family Fitness (LFF) in FL for 2 years. I had a first hand view of how they treat the customer as well as the employees - they are viewed as expendable. LFF values NEW members (they pay the most money) and feels that employees are expendable and easily replaced. This is evident in their extremely high annual turnover rate (it runs close to 50%).
The Sales Team at LFF runs the show. No matter how well you do your job, your paycheck relies on how much they sell and your department will never be equal to or in front of the Sales Department, no matter how hard you work. If you are considering Sales there, plan on long hours (9am - 8pm plus weekends if it's mid month or end of month) and spotty sales.
Sadly, many managers come and go and LFF lets talent slip through their fingers. Managers work themselves to the bone and end up leaving because they have no more to give and their work goes largely unnoticed. The upper managers routinely blame the club managers for their shortcomings and to make excuses for poor sales or club issues.
The upper leadership of the company (with one notable exception who unfortunately shall remain nameless) worship the almighty dollar. They have absolutely no clue what goes on in the field and what the club managers actually go through. The pay is WELL BELOW what it should be and the hours are RIDICULOUS. No overtime either. The customer service aspect alone makes the job grueling because many of the issues cannot be resolved because the corporate office will not release the funds necessary to make the situation better (ie: maintenance issues and cleanliness).
I was off fighting in the mountains of Afghanistan with no electricity let alone internet and I came home and reviewed my bank statement and found 4 charges of $19.95 from PMIdentity and 1 from Intelius for $9.98. I did some research and found out that PMIdentity straight steals from you and then gives whatever information they have on you to their parent company, Intelius. These people should be arrested.
You are going to hell! Sinner! Heathen! Pervert! You should sacrifice your eyes to the lord at this moment! Because you're watching porn!
I can tell you why you never heard back from them and why you were asked that question over and over when you called. You see...they use an answering service in order to seem more legit. The call center has a script they follow, they take down your message and then guess what!? First Universal Lending NEVER EVER EVER EVER picks up their messages. Once they have the authorization to take your money every month you will not hear back regardless of if you know your Loan Officer/Account Rep or NOT!
BB&T Branch is a disgrace; they have used manipulative tactics and charged me $2, 135 dollars so far THIS YEAR, in 2009, IN OVERDRAFT FEES. The customer service is horrific, they are not willing to help in any way, it is a shame that they have not gone under already, they will not last long with the customer service they provide to loyal customers who have been banking with them for YEARS! Never EVER bank with BB&T.
