Prodental Academy review: Unethical service

Dear sir/Madam,

The Sheraton hotel has always had high standards throughout the world and including Egypt, But Unfortunately Im here to inform you of my dissatisfaction with your service, On 20th of July I have encountered a problem with your managing team in Sheraton Cairo branch which is serving Unsealed water bottles which have been filled from old bottles, to 200 dentists on a Dental conference.
As the organizing team we received the complaint from the dentists who asked why their bottle is not sealed and if it was actually tap water, and hence we headed towards the duty manager Tarek victor in an attempt to explain to us how this unacceptable service has happened, and he was surprised until he went in the hall and saw the bottles himself and we were asked to wait till the next day as he can contact his manager and reach a proper compensation and as agreed that we would withhold the rest of the payment until a proper compensation would be offered and only to our surprise that by lunch time on 21st of July we find that the workers have asked all the dentists to exit the hall and they closed the hall not allowing anyone to enter until we do the full payment, with an hour delay of our course and with no agreement reached, we had to deliver the full payment as to be able to continue our event and maintain our integrity in front of our International audience, but as you can see this incident is unacceptable and definitely not what we expected from a 5 star hotel such as Sheraton.

We would like to clarify that the reason of delay in sending this email is that we have just received the receipts from the hotel as we were charged an extra 11k and were waiting for their refund and final receipt.

And to resolve this problem, In the span of 10 days we expect a reply and a refund of our money in compensation of this outrageous incident.

And Hereby you will find attached the receipt of payment and we can also provide a recorded video of Mr.Tarek victor as the incident was taking place.

Yours Sincerely,
Prodental Academy

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