I canceled the trip since I seen bad reviews. So when I called on 6/11/26 on the USA number they said that I was in the time frame and that it was canceled but I still need to fill out form. In which I did. Then I get email saying I didn't cancel in the amount of time. That I wouldn't get refunded my monies. In 2 emails I get stating I am out of luck of $264.81. Originally I booked with Trivago and in turn they sent me to make payment to this company.
Claimed loss: $264.81 Plus in mean time I booked with the hotel that day I was told it was canceled.
Desired outcome: I want my monies returned to my credit card.
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