PlayStation review: Services

My friend have given me a Playstation 4 they are not using. I have tried logging into acct on the PS4 and Playstation app on my Iphone, but it has been years I have played or buy anything since I join the military. I have went through the who process to reset password and chatted with them 3 times. I was able to call my family back home and get the serial number on my ps4 and provided it to them. Not only have they ended the chat once, when we were not done. But they couldn't guide me on what else to do. I had to research on google to find a way. I explained to them that it has been years and I have no emails of transactions and asked if they could ask me security questions or any other way. They just kept repeating themselves and saying they can not and will not help. So I asked for corporate email to write a post and review. They even refused to give me that.