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Contacted Sony UK regarding and I got through to support and explained that i have lost access to my PSN backup codes accessing PSN account and explained that I had lost backup codes and 2CV codes. The agent mentioned that I would need to speak to the AI chatbot. I explained this many times via chatbot; it wants me to log in to speak with a chat agent, I can log in with my account but can only get as far as the Two Factor code and I am going around in circles after many attempts. I have logged a PlayStation Support Case [protected]
Desired outcome: Loss of my games that I paid for. Please respond to me.
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