PipingRock

Two orders

F77JHJO5 and F77JHJO5

had to be returned by German customs because the labelling for customs purposes was inadequate

Piping Rock have so far refused - despite several requests - to acknowledge receipt of the two returned parcels, probably in the hope that they could keep what I paid for the orders.

Customs emailed me today (two separate mails, one for each order.

Hello Douglas Bruce,

We regret that Piping Rock have not yet received the parcel. During our enquiries, we discovered that it has been returned to the postal company in the sender's country.

This may be due to the following reasons:

- An error has crept into your address

- The consignment address could not be read

- The item contains goods that are not allowed to be imported

- The consignment was not collected from the branch

- The consignment was forwarded to an inland customs office and was not collected there before the deadline expired

We have noted the specific reason for the return on the envelope.

If the sender does not receive the item within the next two weeks, please inform them that they can submit an enquiry to their postal company.

Please also inform them that if they have taken out additional insurance, they can expect a refund from the local postal company, which is not otherwise provided for these items.

We are sorry for the inconvenience you have experienced and hope that we have been able to help you with this information.

I placed an order on November 18th and I'm still waiting for my shipment. It's been a long time and I'm starting to get worried. When I contacted PipingRock, they sent me some email texts that looked like they were copied and pasted from somewhere in India. They kept giving me excuses and telling me that I would get a refund once their product reaches their warehouse. But there's no time limit and their customer service is zero.

I think this is a complete scam and I reported them to consumer fraud in NY. I also asked my bank for a charge back. But you need to do this before 120 days have elapsed, otherwise you won't get your money back.

Whoever is running this outfit should be locked up. They are thieves and I just can't believe that they are operating from Long Island with impunity. It's really frustrating and I feel like I've been ripped off.

So my advice to you is: DO NOT USE YOUR CREDIT CARD TO BUY FROM THEM. It's just not worth the risk. There are plenty of other online stores that are more reliable and trustworthy.

Hey there, I gotta tell ya, my experience with PipingRock was just downright awful. I ordered some stuff from them and they sent it to their own front office instead of my address. And get this, instead of fixing their mistake, they only offered me a refund of 35.5% of the purchase price. And even that is taking forever to process. I mean, come on, it's not like I'm asking for the moon here. I only paid 17.48 CHF (which included a shipping fee of 4.33 CHF) and they're only offering me 6.42 CHF back. What a joke!

To make matters worse, my package was shipped on September 13th and it didn't even reach their front desk until September 19th. And now, weeks later, I still haven't gotten any kind of solution from them. It's like they don't even care about their customers.

I'm telling you, I will never, ever order from PipingRock again. They're just a bunch of crooks who will rob you blind if they make a mistake. So if you're thinking about ordering from them, beware. You might end up getting ripped off just like I did.

Thanks for listening.

I recently had an experience with PipingRock (pipingrock.com) that left me feeling frustrated and disappointed. I placed two large orders in early January, expecting to receive them within the 1-2 week delivery time that was advertised on the website. However, six weeks went by and I still had not received my orders.

I called customer service multiple times to inquire about the status of my orders, but each representative seemed to provide conflicting information. One representative claimed that they could see tracking information with courier DHL, while others said that they did not have any tracking information after the items entered Canada. This inconsistency made me suspicious and frustrated, as I was not getting any clear answers about the whereabouts of my orders.

To make matters worse, customer service was not helpful in resolving the issue. They refused to refund or resend my orders, which is something that other reliable companies have done in the past when there was a problem with an order. This lack of assistance and accountability left me feeling frustrated and disappointed.

Overall, I cannot recommend PipingRock and would strongly advise against giving them any business. While I wish I could give them no stars, I am required to give at least one star in order to submit this review. Please be cautious when considering this company for your supplement needs.

I recently had an experience with PipingRock and it was not a good one. I was shocked to find out that they use Sodium Hydroxide, which is also known as Lye, in their products. This chemical is known to cause cancer and it is not something that I want to be using on my body. On top of that, the products had a really nasty smell that was hard to get rid of.

When I tried to return the products, I was met with resistance. They did not want to give me a prepaid label and it was like they were throwing a toddler fit about it. It was only about $11ish dollars, but they were willing to try to screw me over for it. It was really disappointing to see a company that makes 6 billion dollars annually (according to https://drugstorenews.com/otc/qa-scott-rudolph-ceo-piping-rock-health-products) act this way.

It is clear that PipingRock does not care about their customers. They have no ethics or morals and it is truly despicable. I would advise anyone who is considering buying from them to check out their return policy first. If they do not offer a prepaid label, be prepared for a fight. And always use PayPal instead of a credit card.

In conclusion, my experience with PipingRock was not a good one. I was disappointed to find out that they use cancer-causing chemicals in their products and their customer service was terrible. I would not recommend them to anyone.

I recently had an experience with PipingRock that left me feeling quite disappointed. A few months ago, I placed an order for some capsules from their website. When the capsules arrived, I couldn't help but notice that they barely had any herb in them. To my surprise, this was the case for two different bottles of the same product.

I decided to contact PipingRock about the issue, and I was pleased to find that they promptly refunded my money. However, about a month later, I came down with some sort of illness and began taking more herbals, as I usually do. Because of my previous experience, I decided to check the current herbals I had purchased from PipingRock. To my dismay, I found that the capsules were once again half empty, and sometimes even more than half empty.

I have been a loyal customer of PipingRock for years, and I have purchased many of their products. However, after discovering that even my stock bottles were half-filled, I can't help but feel extremely disappointed in their products. I won't be shopping there ever again, and I am very doubtful about any real assistance they may offer if I were to contact them again.

Overall, I would advise anyone considering purchasing from PipingRock to think twice. While they may offer a wide variety of products, the quality of their capsules is simply not up to par. I hope that PipingRock takes this feedback into consideration and works to improve the quality of their products in the future.

I gotta say, I'm not too impressed with PipingRock. I mean, who do these guys think they are? I've never even heard of them before, let alone given them permission to spam my inbox with their nonsense. And yet, here we are, with me getting bombarded with their emails day in and day out.

I've tried to get them to stop, I really have. I've hit the "unsubscribe" button more times than I can count, and I've even sent them a few angry emails telling them to knock it off. But do they listen? Of course not. They just keep on sending me more and more of their garbage.

Honestly, I'm starting to wonder if these guys even know what they're doing. I mean, how hard is it to respect someone's privacy and not send them stuff they don't want? It's like they're a bunch of bumbling cowboys who don't know the first thing about running a business.

And don't even get me started on the fact that they're breaking the law by doing this. I've reported them to the authorities, and I hope they get what's coming to them. No one should have to put up with this kind of nonsense.

So yeah, I'd say it's best to steer clear of PipingRock. Unless you want to be bombarded with spam, that is. In which case, go right ahead and give them your email address. Just don't say I didn't warn you.

I recently made an order for some supplements from PipingRock on 6/18/2021. However, it's now 6/27/2021 and I still haven't received my package. The tracking information has changed my delivery date three times, and now it says that my delivery date is pending. This means that I still don't know when my package will arrive.

I'm quite disappointed with the way PipingRock has handled my order. It took them four days just to get my package to Fed Ex, and now I've been told that Fed Ex will be handing off my package to USPS. This is not a good way to do business, and I don't think I'll be ordering from them again.

I've been told that standard shipping is supposed to take 4-12 business days, which is quite a long time. However, when I checked the screenshot, it clearly says that it should take 2-8 days. This means that they lied to me when they wrote back to me.

It's quite frustrating that they give you an inflated delivery window after they've already taken your money. This has been one of the worst experiences I've ever had when placing an online order. I don't think anyone else should have to go through this.

I gotta say, I'm pretty disappointed with my experience with PipingRock. I mean, I shoulda known better than to trust a company I've never heard of before, but I was really excited about their products and decided to take a chance. Big mistake.

I live in the Philippines, and I placed my order back in July. They told me it would take 8-10 weeks for my stuff to arrive, which seemed like a long time, but I figured it was just because I'm so far away. Well, it's been 10 weeks now and I still haven't gotten anything. I checked with our local customs office, and they said they haven't received any packages from PipingRock. So where the heck is my stuff?

When I contacted customer service, they basically told me tough luck. They said they're not responsible for lost items, which is just ridiculous. I paid for my order and the shipping costs, so the least they could do is make sure it actually gets to me. But nope, they don't seem to care at all.

And it's not just me - I've seen a ton of other reviews from people who've had the same problem. It's like there's some kind of black hole that PipingRock packages disappear into. Honestly, it feels like a scam. I wish I had read the reviews before I placed my order, because I definitely wouldn't have bothered. Save yourself the trouble and stay far away from this company.

I gotta say, I'm pretty bummed out about my experience with PipingRock. It all started when I tried to place my order and ran into some issues on their website. After reaching out to customer service, they were able to help me out, but unfortunately, the 2 for 1 sale offer wasn't applied and I ended up paying more than I had planned. Not a great start.

But it gets worse. I placed my order on May 22nd, 2019 and as of today, July 24th, 2019, I still haven't received it. I've contacted customer service multiple times and all they keep telling me is that the maximum delivery time is 8-10 weeks and to just wait a few more days. They also said that my order has reached my country's customs and is waiting to be delivered. But when I contacted my country's customs, they said they don't have my missing parcel. So where is it?

I'm pretty sure it got lost somewhere, but PipingRock refuses to give me a refund. I lost ?33 for nothing and I'm super disappointed. To make matters worse, when I tried to share my story on their social media pages (Facebook and Instagram), they just deleted it and blocked me. Talk about unprofessional.

Order Number: F77GL4KV

Overall, I wouldn't recommend PipingRock to anyone. The website issues, lack of communication, and refusal to give a refund are all major red flags. Save yourself the hassle and shop somewhere else.

I recently made an order on PipingRock's website, but unfortunately, I made the order after their cut-off time. I was informed that my order would be shipped the following day. However, it's now been three days and my order has not yet been shipped. I reached out to their customer service department and they admitted that it was their mistake. But, to my disappointment, they refused to refund me the shipping fees that I had paid for the order to be shipped on Monday.

As someone who works in customer service for a shipping company, I know how important it is to make things right for customers when we make mistakes. We want our customers to be happy and satisfied, so they keep coming back. However, PipingRock did nothing to rectify their mistake. This experience has left a sour taste in my mouth and I have decided that this will be my last order with them.

I received multiple emails from PipingRock after I told them to cancel my order if they couldn't ship it. However, their responses felt like a recorded message, with phrases like "Sorry, No, Very Sorry, We Understand, Sorry Again"... It was frustrating to receive these responses without any real action being taken.

In an update to my situation, my order still had not been shipped and PipingRock offered me $10 off my next order. I declined this offer and told them that I would not be placing any future orders with them. I also requested that they credit my shipping charges as a gesture of good customer service. It took many emails and requests, but I was eventually able to get them to credit my shipping charges.

Overall, my experience with PipingRock has been disappointing. While their products may be of good quality, their customer service leaves much to be desired. I hope that they take steps to improve their customer service in the future, as it can make all the difference in retaining customers.

Hi

I placed an order with you on 24 January 2024 for vitamins totalling £81.40

it is now March and I’ve not received my items.

I’ve tried contacting Piping Rock via chat and I have no favourable response from them

I checked the tracking and it says my items ave been returned to the merchant.

I want a refund as I urgently need these vitamins.

My name is Mena Murphy

2 Cregagh Park

Belfast BT6 9LF

[protected]@yahoo.co.uk

Purchased a product from this company in the month of May, item was never delivered. Per the company, the item was lost by the courier company. Requested on several occasions a refund, sent required faxes and to date the company is only referring it from one person to the next and delivering nothing but poor excuses for poor service.

I was advised that the refund would be processed withing 4-10 days, it is now 14 days of such. Only receiving constant request for patience and taxing banter for its companies terrible service.

I have order the Ashwagandha Root (Withania somnifera) 120 I made this purchase through my card from Dubai on 10-02-2019

Unfortunately, the product has been not delivered to me till now and now the company customer care person is saying that item has been returned on 12-04-2019 and it will not delivered to me. No one has informed me about this and I have not recevied any mail from the online company. And now the company is not refunding my money also

I request you take the strict action towards the company and make my money
Sincerely,

Rizwan Kidwai

I have been contacting many times with PIPINGROCK for my order. Now they saying they lost tracking records and my product may be still on custom clearance. They refused to refund my product claiming they have written something in their website regarding no refund until product reaches back to them, that means even if product lost in transit customer loose money. Its been 3 months waiting.

Order number: F77G3LPZ

I ordered this for a Christmas present.

As soon as I had ordered I contacted you and notified that I had ordered b12 by mistake instead of B2 so could it be changed.
Also sent email 8/12/17.
No response and didn't happen.

I ordered melatonin 7/12/17 and asked if it could be put in the same package.
No response, didn't happen.

The main package arrived with insufficient postage. I emailed again 28/12/17 to notify and ask for postage reimbursment.
No response, didn't happen.

I have collected the package with £13.66 surcharge for insufficient postage.
I have b12 that I don't need.
I had airmail cost for melatonin and b2 postage.
I have had to waste time and money collecting and emailing that have not even be responded to.

Very poor service.

I can send more pictures or forward original emails if they will be even looked at as I only get automated responses.

I've ordered several bottles of essential oil from www.pipingrock.com website and one bottle was missing. I tried to get in touch with customer support regarding the missing product but I haven't heard anything yet. I sent them a message about two weeks ago and they did not reply. When I called their phone number no one picked up. I would like to know what is going on and when will I get my last oil.

I heard many reviews about the website www.pipingrock.com. I have placed the order and indicated the discount code, and it showed that I got 10% off. However, when I checked the account, it turned out that this company took full price for the order from me. I emailed them and said to check the order, but they didn’t give the discount, but the seller told me that I didn’t indicate the discount code. He is lying.