Persistent Mismanagement at David Lloyd Sudbury review: Membership services and parking management at David Lloyd Sudbury

Despite being long-term members and providing vehicle registration details multiple times, my granddaughter and I have been persistently harassed with wrongful parking fines. These fines, caused by gross mismanagement of your parking control system, have escalated to debt collection claims, resulting in severe damage to my credit rating.

Summary of the Issue:

Unjust Parking Fines: Despite numerous assurances from David Lloyd management that the issue had been resolved, the wrongful parking fines have continued unabated.
Harassment from Debt Collectors: These fines have been pursued by debt collectors, causing emotional distress and financial harm, with significant impact on my credit rating.
Ignored Complaints: Over the past 12 months, I have raised this issue more than 30 times via emails, phone calls, and in-person discussions. Assurances were repeatedly made that the matter had been resolved, yet no corrective action was taken.
Impact on Family: This ordeal has not only caused financial harm but has also traumatised my 9-year-old granddaughter, who now fears visiting the club.
Steps Already Taken:

Raised the issue via email to the club’s General Manager, Joe Welch, on 26th July 2024. This email went unanswered.
Sent follow-up emails on 6th August, 4th October, and 9th December, escalating the matter to the Regional Manager and CEO. None of these communications resulted in meaningful action.
Made numerous phone calls and spoke to reception staff, all of whom assured me the issue was resolved, which proved untrue.
Resolution Requested:
Immediate Action: Resolve the parking fine issue, ensuring all wrongful fines are cancelled and no further claims are made.
Compensation: Provide compensation for the financial damage (to my credit rating), emotional distress caused to my family, and the legal fees incurred due to your negligence.
Accountability and Reform: Implement a transparent and accountable system to prevent similar issues in the future. This should include a review of parking control management, improved communication with members, and clear follow-through on resolving complaints.
I urge you to address this matter with the seriousness it deserves & protect other members from similar treatment.

David Lloyd Leisure’s reputation as a premium service provider is at stake. I hope you take this opportunity to act decisively and restore trust.

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