I experienced three incidents of my open trades being closed without my knowledge or consent on 2nd February 2024, 20th March 2024 and finally and the largest sum on 6th December 2024. In total I was defrauded of $207,443.44 cents.My formal complaint was initially rejected by Rejection Notice dated 31st December 2024 which fortunately for me disclosed some secret Pepperstone logs proving that this company uses cPLUGINS which are custom code or .DLLs which are written and in real time can force the closure of clients open trades (at Pepperstones will) and make it look as if the Client had closed the open trade. This is done via the cPLUGIN fraudulently mimicing the most regularly used IP Address of the Clients computer (in my case I divide my manual trades which these were to my laptop (a DHCP Address) and run Expert Advisors from my static VPN address. The fraudulent logs provided by Pepperstone got this the wrong way round and claimed I had manually closed all 24 trades within 10 seconds from the VPN IP Address. So I knew they were strangers to the truth in this matter.
Country of complaint: United Kingdom
Claimed loss: Compensation of $6,234,356.44 which reflects Golden Strait ’s foreseeability principle. Exclusion clauses are void under [Spreadex Ltd v Cochrane.]
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