Pediatrix Medical Group
reviews and complaints

It is hard to believe a fraud company like Pediatrix is allowed to operate in 2024 modern America. In 36 years, they have been the worst and most shady company I have ever dealt with. 7 full months after our child was born, we received a very vague and scam looking letter with no information, just stating we owed about $900. We had never even heard of this company at this point. All of our other hospital bills had been paid many months before. We continued to received phone calls and letters, but never with any information. I was forced to use my health insurance's Health Advocate program just to get Pediatrix to proved more information. The information was for a doctor that apparently was visiting our baby mysteriously EVERY SINGLE TIME neither my wife or I was in the room. Neither of us had ever even heard of the doctors name or ever met a man by that name. We have no way to fight against this scam company. We have already filed a BBB complaint, but Pediatrix just keeps stating they have documentation showing their doctor was seeing our child. They have already received over $14,000 from the insurance company! They are the worst. Avoid them at all costs. Before having a child at your hospital, you need to ask if they do any outsourcing with Pediatrix. We have a credit score of 770+, but now have been turned over to collections. Be prepared to have your cell phone called repeatedly as well. How are they allowed to operate as a legal company?

This place got a bunch of call centers and peeps who do billing, but they be chargin' for stuff they ain't even done. They go by Mednax too.

They keep bothering us even though we already paid everything. And to make it worse, they don't send us any bills for three whole months and then suddenly say we're 90 days late. If you're looking to get ripped off and constantly charged, then Pediatrix Medical Group is the way to go!

They be double billed me for two separate incidents, both months apart, for bills I already paid in a timely manner. I had confirmation numbers and bank statements as proof. I now have creditors calling me for a bill I paid over 1.5 months ago. I have a newborn and don't have time to keep correcting their mistakes with billing. They need to fix their billing system because there's a communication break down somewhere.

I'm so mad at Pediatrix Medical Group right now. I had my baby on 9/12 and I never heard a peep from them. Then I got a call from some collections people about a $95 charge. I never got a bill, a call, or an email. So I tried to call Pediatrix, but it was hard to get through. When I finally did, they said I owed over $600! But when I asked my insurance, they said it was only $35. What the heck? I don't even know what these charges are for. Pediatrix is so careless and they don't even send out bills. Ugh.

I had to renew my card to pay for services from Pediatrix Medical Group. They sent us 19 letters about it, even though we already did it online. They kept calling us to pay, even though it was already done. We called them back to pay, but they said our account was fine. Why did they keep calling and sending letters? It's harassment. They're terrible at their job. After reading other reviews, I'm not shocked.

The service was good and professional, but the customer service was not so great. The billing side needs some work. I have really good insurance, but I got three bills on three days in a row. It was so confusing! I used a service that wasn't in my network, so I waited for my eobs to check my payments. I paid $7 and some change with my debit card, but then I got a *** two weeks later for the same amount. Today, I got two phone calls from unknown numbers with no voicemail. When I called back, it was about the same $7. The person saw that I had already paid, so they need to stop harassing me!

This place is a total rip-off! They don't deserve any stars at all. We had a kid born at Bon Secours St Francis Hospital in Mitlothian, VA last year. After a few months, we got a bunch of bills, most of which our health insurance covered, and we paid all the ones we were supposed to. But now, a year later, we find out that our account has been sent to some collection agency for some charge we never got a bill for and didn't see on our insurance. We're not paying for something that was billed directly to us without any insurance claim or notice. I've seen online that lots of people have been scammed by these guys.

I had some bad experiences with Pediatrix Medical Group for the medical billing of two of my three kids. Their bills don't have any descriptions of the services they provided, no descriptions of the provider who gave the services, and only an ID number and amount due. They keep changing their payment URLs, and their return address PO boxes also change a lot. They keep telling you to pay online, but it's not easy when they keep changing everything. I have good insurance, so they helped me with all the bills I got from Pediatrix. If you get bills from them, don't pay until your insurance tells you what's going on. Pediatrix is a bad company, and they should be closed down for their bad billing practices.

Pediatrix charged me $750 too much, I paid it thinking it was right. My insurance company said I only owed $38, so I called Pediatrix. They said they'd give me my money back, but I waited two weeks and nothing happened. I called again and they didn't know what I was talking about. They said they'd keep my money until they checked if I owed anything else. That's not fair! I asked for my money back, but they didn't call me back for two weeks. They said they only answer calls, not make them. I complained to ComplaintsBoard.com and a boss called Chris said they were reviewing my case. It's been six weeks and she hasn't said anything except "it's in review". Now they're sending me more bills and won't give me my money back because they think I owe more. They're not allowed to charge me too much, but they did. They're not giving me my $750 back. Chris can't even call the review department. This company is bad and won't give me my money back.

- Pediatrix never sent the invoices to me or my wife

- That's because Pediatrix had our infant son Rowen as the responsible party and had no address, phone number or other means of contacting him

- Similarly, Pediatrix never sent their invoices to our insurance company because our insurance is in our names, not our infant son's name

- Having Rowen as the responsible party prevented the bills from being adjudicated and our insurance never received the bills

- As a result, Pediatrix never made us aware there were bills in Rowen's name, they simply sent them to collection

- Invoices in my name and those in my wife's name are being paid

We understand from Pediatrix that since the invoices are now in collections, the bills need to be resubmitted to our insurance provider.

I delivered my son on July 1, 2021 at Innova Fairfax Hospital. Months after I cleared all bills, I stared receiving collection notices from the FCOA for an alleged bill due to Pediatrix Medical Group. Never heard of them. No idea what the bills are for. I've never received a bill from Pediatrix, and FCOA is refusing to provide information over the phone of via email despite my explaining that I no longer live at the address on file. I've provided several mailing addresses and have never received a written response. The bills are for approximately $1700 and were sent to collections without ever attempting to bill me directly and without proper procedure on what they're for.

We received a bill from Pediatrix for service in September 2023 regarding the birth of our child. It was clear from the bill and insurance EOBs that they had not billed the secondary insurance as well as the primary (both were provided to the hospital that contracts with Pediatrix). I called them up, provided them with the secondary info and was told if there were any issues they would call. A few weeks later, we received a call saying that the secondary insurance wasn't in place at time of service (it was and remains in place) and sent us a "past due" bill. We called the secondary insurance and they had no record of Pediatrix submitting a claim (and we never received an eob for one), but that we definitely were covered. We asked secondary insurance to call Pediatrix and clear things up, which they did while we waited on hold; secondary insurance told us they again provided Pediatrix with the secondary insurance information and Pediatrix put the account on hold while they sent the invoice for re-processing. Today we got another call from Pediatrix, and, guess what, they claim the secondary insurance was not in place; *there is still no record that they ever actually submitted a claim to secondary insurance(no EOB, no record of a denied claim, nothing provided by pediatrix so we can follow up with insurance, etc.). If we owe Pediatrix money after insurance, I'm happy to pay. If my insurance *actuallydenies a claim, I'm happy to work with my insurance and Pediatrix to make it right. *Beforeany of that happens, though Pediatrix has a contractual obligation with my insurance provider (if not legal and ethical) to actually bill all relevant and provided insurances, and so far they've refused to do that.

We were seen by *** for my daughter. They ran a few short tests and then she suggested that we might consider another test for peace of mind, that it was just a quick test. They never provided us with an estimate of costs or fees prior to advising or doing anything. We got a surprise bill for nearly $2500 for a "precautionary" test which they tech was unable to actually scan her well because she's a baby. The doctor couldn't ascertain anything and consulted another doctor. This was nothing more than trying to scare parents into unnecessary tests, not providing transparent billing, and then NOT responding when asked. When I got the exorbitant bill, I called to go over. The person I spoke with said that she was going to escalate it and that "you could have always asked for a self-pay option" Yet we were never given pricing. Then... she said someone would get back to us. Never did. I went on *** to try to find a contact and in JUNE 2022 they said someone would be reaching out. It never happened. Then we get a bill stating it's a notice of final statement. However, the bill was obviously in some sort of "holding" because it's marked 31 days past due as of 1/14/2023. They realize there was in issue given that fact. Instead of FIXING the problem, they just sent it into a pile somewhere and then someone saw it and decided to send a new bill. When you try to call the number on their bill, their phone system routes you around and then you just get stuck in a queue until they ultimately hang up on you and you have to start over. I even tried calling the local office where our daughter was seen and it goes to voicemail.This is RIDICULOUS. Our assumption given the SIX months without correspondence was that it was resolved.ID# is

I had a baby in February 2022. In May, I received a letter from Pediatrix that our insurance was denied and we owed $2252 for services rendered on my son's birthday. I called because I knew they had the wrong insurance as my son wasn't on my insurance, but my partner's and he had been switched over a week after birth, so it covers from the date of birth. I gave the correct insurance information to the billing rep that I was transferred to and hoped that would be it. Instead, I have received 4 letters since saying the insurance was denied and every time I have called to check which insurance was run and they continuously run the original instead of the updated account I've confirmed with them several times already. We have confirmed with the insurance provider that they have not received any billing from Pediatrix. One Pediatrix rep told me, after I asked for an invoice number, that since it's denied, there is no invoice and the insurance provider wouldn't have those records, but that's absolutely false. There should be some number connecting the bill to attempts at charging and the insurance company has records of denied claims. Another rep said whomever is running it through the insurance isn't looking at the notes on file to see the corrected insurance information and keeps running the wrong one. I have just received another letter saying it was denied again. I'm sick of going in circles over this because Pediatrix's system and/or people can't update insurance information correctly. It has been 5 months of them being unable to be organized and coordinated enough to get this fixed. If it wasn't for the fact that the hospital I gave birth at uses this company to handle their pediatricians, I absolutely wouldn't have become involved with them at all because they're completely incompetent.

My daughter was born 1.5 yrs ago and (12/30) Pediatrix had sent me two letters just a few months back, asking for insurance information for my daughter and claiming that I may owe them for services rendered. I called and spoke with multiple people who were unable to verify any billing/account information foryself ory daughterbbefore finally speaking to one individual who stated that the letter was no a *** and not to worry because I may not owe anything. Today I received a *** indicating that I have under 2 weeks to pay $973.00 for Hospital and Birth (the day after my daughter was born 12/31) as well as discharge day fees. When I spoke to my insurance company (Cigna) they indicated that they did receive a claim for the pediatrician on discharge day which I do see as well under my claims online in the insurance portal. This is still a disputed charge for me as my daughter was in the room with me and did not have a NICU stay. I had a normal vaginal birth with no complications. From what I can tell all hospital services for newborns are covered by Cigna and Pediatrix is within network. This extra $683.00 charge for *** hospital and Birth has not been sent to my insurance company through claim of Peditrix to Cigna and seems to be an attempt to grab money from us for services that should otherwise be covered under my daughter's plan. I also wonder how it is legal to contact someone for services that were rendered over a yr ago. Is this legal? It would have been believable had I seen a *** months after her birth but being billed now 1.5 yrs after her birth feels as though there is something fraudulent happening here. I would like this billing issue to be resolved and this claim needs to be sent to my insurance company so that they can decide what is covered and what is not by the "services" they provided. Acct

My daughter was born 12/9. She ran into some issues after her first 24 hours of life so we were transferred to Children's and admitted to the *** Because of the nature of her issues, we were technically seen in 3 "different" hospitals according to billing. We qualify for financial assistance through Children's to help cover her stay, therefore we qualify through any other associated bill. This company only sent us 1 bill. I told them about the *** and they asked for a letter of approval from Children's, to not pay the bill while they reviewed, and wait for a response. I emailed it while I was sitting on the phone with them. Before reviewing the letter, they sent me to collections and closed my account. When I got the letter from collections I immediately called PMG and they found 2 accounts for us. 1 was attached to the *** letter that was never reviewed. They pulled me back from collections to review the letter. Crickets. A few months later they send me another bill. I call and ask about the letter. She found more accounts attached to my daughter. I explained the letter, but she said she couldn't accept it since that was for another "account". I email the letter again. She said not to pay the bills and to wait why it was reviewed. Again, crickets. Then another collections letter. I immediately call PMG and explain for about the dozenth time the situation. At this point she finds ANOTHER account for us. She said she could use the letter I've already sent in twice to apply the , and to wait to hear back. Still no word about qualifying on any of the other accounts. My daughter has now turned one and I just barely get a Final Notice bill. Still no word on , no previous bills since I last talked to them. This is a complete joke! I can't imagine what they put people through on the daily. A little communication and competency is all I ask for.

My daughter, *** was born on June 7, 2022 at *** in ***, ***. She was premature, so she required 4 days of observation in the hospital before we could take her home. She did not receive any special care or surgeries during this time. All of our bills were from *** and were correctly submitted to our insurance provider, United Healthcare. We promptly paid our bills. Then, in August, we received a bill from Pediatrix Medical Group for $6394.53, and there were no adjustments for insurance. Additionally, we were unfamiliar with the provider, ***, and we were unaware that she had ever treated my daughter while at the hospital. Our EOB from United Healthcare came in the mail, and it showed that Pediatrix billed the insurance, but that United Healthcare could not process the claim without additional documentation. Pediatrix was notified to produce the additional documentation, but has continually neglected to do so. After calling both United and Pediatrix multiple times, no progress has been made. United Healthcare was adamant that they would accept the claim once Pediatrix produced the documentation, but Pediatrix kept ignoring our requests to send the documentation. United Healthcare even called Pediatrix while we waited on hold to try to resolve the issue. Nonetheless, Pediatrix is still ignoring requests to provide documentation to United Healthcare, and has issued the same bill to us repeatedly. They are insisting that we pay the full amount without insurance. United Healthcare has advised us not to pay the bill. Then, one week ago, we received a letter from a collections agency stating that Pediatrix has sent our bill to collections. We believe that Pediatrix is displaying predatory and fraudulent behavior, and is direct violation of the No Surprises Act.

I received a bill in the mail from Pediatrix Medical group about August 30, 2022 for $795.34 asking for immediate payment. I paid the bill on 09/10/22, five days later I received an explanation of benefits from my insurance company letting me know my portion of the bill was to be $37.38 and that $757.95 was a discount/reduction and my provider should not bill for any balance over what is allowed. I contacted Pediatrix on 09/16/22 to alert them of the paperwork I received, I spoke with someone named *** who after a long hold determined that I had incorrectly been charged $757.95. She said someone would reach out to be in the week and i would be refunded. I didn't hear anything and reached out again on 09/28/22 and spoke with *** who had no idea what I was talking about but also agreed I had been overcharged. I asked if she could give me an update once she found out more by the end of the day, I did not hear from her. I reached out again the next day and spoke with *** who told me they are an incoming office only and do not make calls out. She also agreed I had been overcharged and said it would take *** weeks for review. The same day I reached out to the office, Providence Maternal Fetal Medicine, who performed the services and spoke with their billing MA, ***, she put me in touch with their billing supervisor who also agreed I had been overcharged and had a meeting the next day with someone who could help. She said she would call me with an update in a few days and its been two weeks and I've heard nothing. I attempted to call back *** at the *** office and left a message asking for an update. She had not returned my calls. Everyone agrees I was overcharged and its out of their contract to charge for any balance over what is allowed. My responsibility for this bill is $37.38, I am entitled to a refund of $771.76. I have been working at this for one month and no one will call back or provide an update.

Pediatrix Medical Group sent my family a bill for a medical exam my daughter had performed in March , account ***. This exam was in my benefits to be paid by my insurance. After calling numerous times insurance *** Blue Shield) told PMG they would cover the bill if they changed a code that was incorrectly processed. Neither company would change their stance about what the code should be. During this dilemma, PMG threatened to send the bill to collections and to keep it from making a hit on my credit I went ahead and paid the bill out of pocket. The ordeal was finally resolved in September after I appealed with BCBS and they adjusted the bill and paid the bill to PMG. Since September I have been trying to get my money back that I paid out of pocket to PMG. April 2022 PMG told me, yes there is a credit in my account and they would send a check the issue is they are only showing a credit for the insurance adjusted amount (approximately 1/3 the amount I paid) not the full amount. I have called over 10 times trying to get them to refund the full amount to no avail. The person of contact has been ***. She says she has asked for this issue to be resolved since April 2022. On June 30, 2022 I received a check for only the adjusted amount. I deposited this check ONLY FOR IT TO HAVE BEEN RETURNED TO MY BANK AND RECEIVED A FEE FROM MY BANK. Their customer service has been absolutely ridiculous and has not resolved a single thing. They threaten to send me to collections within 3 months, knowing my insurance was going to pay the bill, but here I am a year after BCBS resolved the issue and I have not received a dime from them. Not to mention them sending a check, signed by *** that was ultimately returned and costing me additional money. I have made zero headway with them and it has gone way too long. I have never had to go to this length to make things right with a company.

The date of service was November 14 & 15, 2021. I received the first invoice Dec 2021. I notified them that payment would be through the VA & the bill should be submitted to them. I provided my authorization number given from the VA and the mailing info. Unfortunately it is January *** invoices for the 2021 service. I have spoken to them numerous times, sent in a copy of my VA ID, driver license, and VA letter with the authorization number but they still keep sending me the invoices. They called me today 2/3/23 asking how I will pay and I told them again for the 50th time that payment should be submitted to the VA. It has been OVER a year I have been dealing with this incompetent company and I have been telling them the same thing over & over again. ALL the other providers submitted their invoices with the same authorization number & received their payment but Pediatrix Medical is the only one that can't get it right. After speaking with the VA rep it was determined that they never received a bill from the group with the dates of service and the requested amount. They again gave me the information on where they should send the bill, & what information needs to be on the it and also provided a number to give them to call if they have trouble or questions about submitting. I called Pediatrix back & requested to speak with a supervisor. The supervisor (***) proceeded to tell me that I needed a new authorization number the one provided will not cover my child. So after 365 plus days have gone by this company now decides to tell me that a new authorization is needed! A new authorization will not be given. One number covers all the maternal care and child for 7 days which was part of the d.o.s! I asked the supervisor if they even sent the bill into the VA. She replied NO! Because they have to verify coverage first. What is the freaking verification process?! They can't pay the bill if you don't send it to them!

A check was made out to Pediatrix Medical Group to pay in full the balance they had for medical services rendered in 2021. The check was not applied to the account but applied to another account I had been unaware of at the time under the company *** Anesthesiology (possibly also known as North *** in Anesthesia, LLP). My guarantor ID was the same for both bills. I was not made aware of the outstanding balance for American Anesthesiology until last week. On Thursday 7/7/2022 I called American Anesthesiology to pay the amount in full as I had recently learned of the ***. Upon that call, I was told the account had received a partial payment in March and the rest of the balance was sent to collections. As I had been unaware of the *** until that time, I reviewed my bank records for the amount they said had been paid and saw the only check for that amount had been the one sent to Pediatrix Medical Group in late March. The following day I called Pediatrix Medical Group to confirm they received the payment, and was told they had not and the account had been sent to collections. I asked why the payment was not processed as it had been sent and cashed, and they told me it had been applied to the American Anesthesiology *** since that was the only account showing at the time the check was received. I asked to speak with management and was told they would review the account to see what transpired and get back to me. They called me today 07/14 to notify me they will be unable to make any adjustments to how the payment was processed. The supervisor acknowledged the check stated it was for Pediatrix Medical Group and is unsure why it was applied to the American Anesthesiology balance. I wish to have the billing corrected and ideally pay the balances in full with both Pediatrix Medical Group and American Anesthesiology instead of the collections agencies, who have not notified me they currently have these bills in their collection agencies.

I gave birth to my son in November and several months later, received a notice that this business was sending me to collections over an unpaid bill for services rendered by one of their providers at the hospital. After calling the company, I found out that they didnt send the bill through my insurance, BCBS Anthem, which would have paid it in full because I met my out of pocket maximum for the year. They claimed that they did not receive my insurance information from the hospital (although all of the other providers were able to obtain it and submit proper bills) and that is why they were going after me directly for the full amount. They confirmed that they had the insurance information on file from my older sons birth in March , which was the same insurance company and number. I gave them my insurance information and asked them to submit a bill to my insurance company, per proper procedure. They advised me that they would do that. They did not do that. They sent my account to multiple collection agencies, who have been harassing me, demanding that I pay the full amount of the bill. Again, the company did not bother to submit the bill to my insurance company, and they didnt even give me the reduced/contractual price that BCBS would have paid had they properly submitted the bill. They have not given me any documentation showing me that they submitted the bill to my insurance, despite multiple requests. I work in the insurance industry, so I know that as a covered individual, I am not supposed to pay the full amount, as there is a contracted price negotiated between the insurance and the provider and the provider is supposed to submit the claim to my insurance first before they seek any recovery from me. I simply ask that Pediatrix follow the proper procedure and stop trying to collect the full amount from me without going through my insurance. If the insurance does not pay due to untimely submission, its on Pediatrix. They had my information on file.

I started receiving obstetric services at Perinatal Medical Group in ***, which is associated with Pediatrix Medical Group, in October . I was advised by the physicians from this group that I would require biweekly ultrasound exams due to having a twin pregnancy. I followed the physicians instructions and received ultrasounds as they advised. From October to March , I would receive several bills for these ultrasounds showing my outstanding balance after insurance payments and adjustments had been made; I would pay these bills in a timely manner. The charges for the services provided seemed very high, and I was charged twice for each service due to having twins. I delivered my twins in March . Several months after the delivery of my twins, I started receiving bills with an outstanding balance of over $2,000 for services rendered in January . I contacted Pediatrix Medical Group and my health insurance care coordinators with MyQHealth to obtain information regarding my outstanding balance and charges. I have made calls to both parties dozens of times now. On multiple occasions, I was told that the outstanding balance was incorrect and that insurance claims were still being processed. I continued to receive bills with outstanding balances of thousands of dollars. At one point I was told that Pediatrix did not acknowledge the insurance claims that had been processed, which resulted in me being sent a bill with a balance that was more than the amount I owed after insurance adjustments. I was receiving final notices but also being told by Pediatrix Medical Group representatives that my account was on hold while they were sorting out the processed insurance claims they had missed. It is now November 2022 and the issue is still not resolved. What I am being told by Pediatrix Medical Group representatives regarding my account and outstanding balances is inconsistent. I want to pay my balance but I also want to be sure it is correct.

In September, I gave birth to my first child. As much joy as the event brought it also left a very distasteful experiences when it came to my daughters care. Upon delivery my baby was in great health, on the first night around 3am nurses came in and asked if they could take my baby to give her a bath (very medicated and exhausted from nurses coming in every 30 minutes I agreed to let them take her). Amazingly no one else came in between that time and the time that I woke around 7am. I find that my baby was never returned and was submitted to the Nicu bc she became jittery during her bath NOT A SINGLE NURSE CAME IN TO LET MY HUSBAND AND I KNOW SHE WAS SUBMITTED TO THE *** I found out when waking and having to call a nurse into my room to ask where my baby was at! My baby was kept in the nicu for 3 days yet was in perfect health (this experience was extremely frustrating for my husband and I). Aftermath, bills start coming in. We received our normal delivery bills and now on top of that we received a separate nicu bill from pediatrix medical group (for a nicu stay THAT SHOULD HAVE NEVER HAPPENED! I am absolutely disgusted that we had to go home without our baby because she became jittery during her bath and was never consulted about the matter until I HAD TO ASK. With the excessive amount of bills that came I asked if we could have any financial help with this particular bill bc we could not afford to pay this on top of our other hospital bills. I was told we could have a 20% discount but had to wait until our claim was finished processing. After a few weeks of waiting and the claim being completed I called back and tried to pay the discounted amount that was previously discussed. NOW, I am no longer able to have a discount because in the weeks that passed THEY DECIDED TO CHANGE THEIR POLICY I asked to have the policy change documentation sent to me to which they could not provide. I am now paying over 2k for an unnecessary nicu stay. I AM DISGUSTED!

I received a *** for prenatal care totaling $3241.04 due May 1 and paid in full. My payment posted May 10. Shortly after, I received an updated *** for $4335.95 (for both the earlier charges and additional services) dated May 10 with a letter stating, "In appreciation of your loyalty to Pediatrix Medical Group, we are offering you a 30% pay in full discount if you can pay your payment balance in full within the next 15 days of this offer." They printed the new *** and letter without considering my payment. Applying their offer to the total results in $3035.16, or $205.88 less than I'd paid. I called to confirm I'd have 0 balance, but was told the letter didn't apply to the statement it came with but only the unpaid $1094.91 (the letter itself does not suggest this) and that the offer was only valid until 8pm the day I called. I complained and was told someone would call me back. I called again that afternoon and spoke to ***. He told me he'd file a complaint with the billing office. I heard nothing from Pediatrix again until they mailed me a past-due *** for $1245.27 (for the remaining balance and yet additional services predating the others) dated Feb 16, 2022. I called again and spoke to Cassy and then *** on Mar 3, 2022 about the ***. *** told me my account would be put on hold and zeroed out. Today, Mar 31, 2022, Pediatrix notified me by call that my request to dismiss the *** because I'd already paid the discounted amount had been denied and that I owed the full $1245.27. I spoke to a supervisor *** who reiterated that the letter had only applied to the unpaid balance and said they could no longer offer any discount because of how much time had passed. My chief complaints are that, had I waited until after May 10 to pay, they'd have been satisfied with even less than I've already paid them and, further, that their promised discount only expired because it took so long for them to consider my request or to send another ***.

My son was born on 12/31/2022 at *** and *** in ***, . We chose this hospital as it is in our insurance provider's network. Months after receiving services we started receiving bills from Pediatrix Medical Group. There were four balances open totaling more than $2000. We have called Pediatrix numerous times asking for very detailed itemized statements on the services rendered. Every time they tell us they cannot provide more detail than what is provided on the bills, which is very vague (see attachments). I don't mind paying the fees if they are valid; however, I want more detail which is my right as a consumer. All of the services rendered were charged out of network at an in-network facility, which we followed formal challenges to dispute. Two of the four of the invoiced amounts have been adjusted for a "No Surprise Act Write-off." I've asked Pediatrix to explain how a portion (2 out of the 4 invoices) of the total balance can be deemed as a surprise and not the full balance. I believe this is a very black and white area where either the whole amount invoiced is or isn't a surprise when we were at an in-network hospital and they charged out of network. Pediatrix will not provide an explanation for this and when we requested the itemized bills (our legal right), they refused to send them and claimed the bills (see attached) are as itemized as it gets. One line that is the description for the code being charged is NOT an itemized bill and does not explain the services rendered. It is a scam.Pediatrix has turned me into a collection agency on 3 of the 4 accounts (see the 3 invoices for "***"), which were the ones being disputed. I do not believe I should be held liable for out-of-network charges at an in-network facility. I would like to see an itemized invoice showing the specific details behind each amount charged and the bill adjusted or zeroed out based on correct billing in accordance with the law and my insurance.

Our son was born and in the *** of *** hospital in ***. for 18 days, Dec. 17 2021 until Jan 3 2022. He is covered under my wife's insurance, *** Permanente, from her employer. We received a *** from Pediatric Medical Grp, *** and Obstetrix based in Michigan. We had no idea who this company is and why we were being billed. The charges were for a Dr's visit for each off the 18 days my son was in the ***, one visit per day. I cannot say how long the first three days of visits were from the Dr as my wife was in intensive care and I was moving from floor to floor checking on them but the remaining 15 days of visits were no more than 3 to 5 minutes from the Dr. *** wasn't until the third visit that a Dr called me to tell me my son's condition that I found out he was being visited by a Dr. *** Medical Grp billed the insurance company $22,028 dollars for the 18 visits. That is an average of $1,223.77 per visit. *** Permanente paid *** Medical $17,537.33 of the total ***. *** Medical Grp say the patient portion to pay is $4,490.67. This is outrageous! I contacted the insurance company, *** Permanente, and was told that *** Medical Grp is a third party independent contractor that *** Permanente hired for the pediatrician visits inside *** hospital. We were never informed that the Drs visits were not hospital Drs or *** Permanente Drs. The insurance company offered us no relief stating, "This is how we do it. They are in-network, deductibles, out of pocket maximum per individual, out of pocket maximum per family etc. etc.. I asked why we weren't informed when I called *** Permanente before the birth to discuss costs and billing and they had no answer. Talking to *** Medical Grp they too offered us no relief from this ***. For a company to charge over $1,000 for a single 5 minute visit should be criminal. I would have cancelled all visits from the Drs after the third day had I known of these costs.