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I'm a freelance professional from Algeria. After using Paysera legally and transparently for over a year, my account was suddenly blocked.
Despite providing a full bank statement from my Swiss digital bank (Dukascopy), including name, address, IBAN and SWIFT code, Paysera refused to release my remaining balance of €100.
Their customer support kept insisting on an impossible condition: a physically signed and stamped document, even though they’re a digital bank themselves. No legal basis was provided – only "internal policies".
I have now filed an official complaint with the Central Bank of Lithuania.
⚠️ If you’re a user from outside the European Union, particularly from Africa or the Middle East, be aware:
Paysera may apply discriminatory policies against non-EU clients,
They may block or delay outgoing transfers without real justification,
And they may demand documents that are impossible to provide for digital-only banks.
Recommendation: ✅ If you're facing a similar issue: EU residents can file a complaint using the official dispute form on the Central Bank of Lithuania’s website. Non-EU residents are advised to submit a complaint by post, including all proof and signed documents. You can find the postal address and contact details of the Central Bank of Lithuania by visiting their official website and navigating to: → lb.lt → English version → “Contacts” → “Disputes with financial service providers” My case is not about the money – it’s about consumer rights and transparency. I strongly advise freelancers and users outside the EU to avoid this platform.
