Parking Management Company review: Parking fee

I booked to stay at the Crown Royal for a government related travel in Jacksonville fl.
At Check in they said I had to register my car with PMC, so I did. I did not even know they would charge me. To add insult, the Hotel room was a problem and too far from the work I was going to be in the are for. So I checked out and only stayed one night. Much to my surpise I get a bill for two weeks parking at 167 dollars and change... for parking! I go gto the website and the only way to contact listged is the 'chat'. After taking a little info they say they are transferring me to someone else to help me. Well, I have been left with no responses to my texts for well over an hour. Soon it will be two hours. Two hours to talk to someone about a bill I should not even have. Someone with PMC needs to help me.