PalmPay review: Gift card

Dear PalmPay Customer Support,

I am writing to formally report an issue with a gift card I purchased through the PalmPay app earlier today.

The transaction is still showing as “Processing ”, and I have not received the gift card or had the transaction resolved. I have also tried contacting customer care, but I have not received a satisfactory resolution despite waiting for some time.

I have attached a screenshot of the transaction for your reference. Please kindly investigate this transaction and either complete the gift card purchase or process a refund if the transaction cannot be completed.

I would appreciate it if this issue could be treated as urgent, as the transaction has remained pending for several hours.

Thank you. I look forward to your prompt response and resolution.

Name:Moses iye Samuel

Account number: [protected]

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