PACSUN
Reviews and Complaints

I gotta say, I'm pretty disappointed with PACSUN. I placed an order for 5 shirts and 2 pairs of pants on their website about 3 weeks ago, and so far I've only received one shirt. To make matters worse, they've sent me 3 different emails saying that parts of my order are "no longer available" and have been cancelled. Like, why even sell them to me in the first place if they're not available? It's frustrating, to say the least.

I've tried emailing them several times to get some answers, but I haven't received a response yet. It's really disappointing, especially since I've spent thousands of dollars at their brick and mortar stores in the past. I don't think I'll be shopping with them again anytime soon.

Update: So, I finally received another item from PACSUN today. But get this - it wasn't even the right shirt! I ordered an XL black Obey shirt, but I got a women's medium white Reckless shirt instead. I mean, come on. How does a company mess up this badly?

Update: I called PACSUN today to inquire about the last shirt I was supposed to receive. They sent me a tracking number weeks ago, but it never made it to the shipping facility. When I emailed them about it, I only got a generic response that didn't address my concerns. Now they're saying the package got "lost in transit." So out of everything I ordered, I only got one shirt. This is hands down the worst company I've ever dealt with.

I used to order from PacSun a few years back, but their delivery service was so bad that I stopped. However, I recently made the mistake of placing an online order for a concert I'm attending this weekend. They claim that standard shipping takes 3-6 business days, and since it's through USPS, I chose it over FedEx, which is the least reliable shipping service out there. FedEx always lies and says that a package has been delivered just to meet the latest guaranteed delivery date, and then they deliver it a day or two later. So, I received an email on the 8th saying that my package was sent, but when I tracked it, I saw that it wasn't actually sent out until the 12th. Now, I won't be getting my package until supposedly*** the 18th, which is after the date I need my ordered items.

Lesson learned, again. The quality of their clothes is terrible and only lasts maybe 3-4 washes. Their jeans always bleed ink in the washer and fade severely after just one wash. Unfortunately, getting what you pay for doesn't even apply in this case because their clothes and service are way overpriced. Stick to H&M for last-minute bargain hunts.

I'll be returning my items the moment they arrive... if ever.

So, I was really excited to order a jacket from PACSUN for Christmas. Unfortunately, it turned out to be too small, so I returned it on January 4th and asked for the next size up. I was hoping to get it soon, but I didn't receive any further tracking information until January 12th, when the package arrived at their processing center.

I waited patiently for a few more days, but by January 24th, I still hadn't received any updates. So, I decided to contact them and ask when I could expect my package. They told me that it would be processed on or before January 24th, and that I should allow 1-2 business days for packing and preparation. They also said that it would be shipped out via 2nd day FedEx, and that I should receive it in 2-3 business days. So, I figured I would finally get my jacket around January 31st.

But, to my disappointment, February 6th rolled around and I still hadn't received my package. So, I contacted them again and asked for a tracking number. Their response was confusing and frustrating - they asked me to provide them with the item and size I preferred for the exchange. I was confused because that information was already on the return slip that I included with my returned package. Plus, this step was supposed to be completed on January 24th, so why were they asking me for it now? And if there wasn't enough information provided on the return slip, they had all my information and should have contacted me.

Overall, I'm really disappointed with my experience with PACSUN. I don't know what went wrong with my order, or if the staff is always this unhelpful. But, it's clear that multiple people dropped the ball across multiple departments, which tells me that there's something seriously wrong with how this place is being managed. I wouldn't recommend wasting your time or money here. This was by far the worst exchange/return process I've ever been a part of, and I won't be shopping here again - in store or online.

I recently had an experience at PACSUN that left me feeling disappointed and frustrated. While I understand that not all stores offer military discounts, I was shocked by the way this particular store treated those who have served our country.

As a veteran myself, I was disheartened to see that PACSUN discriminates between active duty and everyone else. It doesn't matter if you are a veteran who has served in war, a dependent who has sacrificed for their loved ones, or someone who has lost a family member in service - if you aren't active duty, they don't seem to care.

When I asked about the policy, the manager's response was incredibly rude. She seemed to have no empathy for the sacrifices that military families make and simply stated that "some places don't even have a military discount, at least we have one." Her tone was dismissive and there was no apology for the inconvenience.

What's worse is that I later learned that the manager had the discretion to make an exception for the discount, but chose not to. This is unacceptable customer service, especially when dealing with those who have served our country.

I was so put off by the experience that I immediately put my items back and left the store. It's not about the $5 discount - it's about the principle of the matter and the way that PACSUN treats those who have sacrificed so much for our country.

Overall, I would not recommend shopping at PACSUN if you are a military member or family member. The lack of empathy and poor customer service is simply not worth it.

I made an order on Pacsun's website on Black Friday 2020. I was expecting some delays in processing and shipping due to the high volume of orders and the ongoing pandemic situation. However, the service I received was far from satisfactory. After ten days of placing my order, I checked the status of my order and it was still in process. I decided to contact Pacsun's customer service to inquire about the delay. The representative told me that he would escalate my inquiry to the shipping team to find out what was going on.

After a few days, I received an email from Pacsun stating that shipping was delayed. I waited for another seven days, and to my surprise, I received another email from Pacsun stating that my order had been canceled. I was shocked to learn that one of the items in my order had gone out of stock in the two weeks it took them to process my order. Even though the other two items were still in stock, Pacsun canceled my entire order without even consulting me. I had to reorder the other items, which put me at the back of the line again for processing and shipping.

When I contacted Pacsun's customer service, they informed me that there was no way to expedite my order, and I had to wait my turn in line. This was frustrating because Pacsun had canceled my original order of their own free will and choice. Unfortunately, I did not receive the items within the time frame I needed to send them to my family members for Christmas. I was extremely disappointed with the service I received from Pacsun.

In conclusion, my experience with Pacsun was not pleasant. The delays in processing and shipping were understandable, but the lack of communication and the cancellation of my order without my consent were unacceptable. I hope Pacsun can improve their customer service and communication in the future to avoid similar situations.

So, I got this text from PacSun and it was like, "Yo, check out this promo/sale - buy one pair of shorts, get TWO free!" I was like, "What?! That's insane!" So, I clicked the link and added three pairs of shorts to my cart, but nothing happened. I was like, "Uh, what's going on here?" So, I opened up a chat and explained the situation to the person on the other end. They told me that the promo had expired, but they would still honor it since the link was still working. I was like, "Okay, cool." But then they told me that I would have to pay the full price and then contact them again once the order shipped to get a refund for the two free pairs of shorts. I was like, "Uh, that's kind of sketchy." But they kept assuring me that everything would be fine and that they had put notes in the system to make sure I wouldn't have any problems. I was like, "Okay, I guess I'll take your word for it." I mean, I had screenshots of everything just in case.

So, the shorts shipped and I contacted chat again to get my refund. But this new person was like, "What are you talking about? We never had a promo like that." I was like, "Uh, yes you did. I have the text messages and the chat logs to prove it." But they didn't believe me and said they would have to start an internal investigation. I was like, "Are you kidding me?" So, I called and spoke to someone else and they were finally able to see the notes from the previous person and refunded me for the two free pairs of shorts. I was like, "Finally!"

But seriously, Tony, the chat customer rep, was the worst. He shouldn't be working in customer service if he's just going to call people liars. I was so mad! But at least I got my refund in the end.

I gotta say, my experience with PACSUN was a total nightmare. I ordered a physical gift card for a Christmas present way back in early December, and it still hasn't arrived. I checked my email for any updates and clicked on the "track your order" button, but all it said was the supposed day it was shipped. No actual tracking information or updates. I even messaged them on Facebook, but never got a response. I finally got an email back a few days later saying they would escalate the issue and someone would contact me within the next day. But, of course, no one ever did.

I've been calling them every day for the last four days, and each time they tell me someone will reach out to me within eight hours. But that's never happened. I even tried to change my order to an e-gift card, but that was supposed to be emailed to me later that day and I still haven't received it. Today, I called again and requested a refund. They said they could send me an e-gift card today, but I didn't believe them for a second. So, I had them put in a refund for me. But I'm not holding my breath. I bet I won't actually get my refund until pigs fly.

This whole experience has been a total runaround. It's crazy that something as simple as a gift card has turned into such a nightmare. I doubt this will end anytime soon, as I'll probably have to keep calling them to get my actual refund. I really hope other people see this review and don't have to go through the same thing I did. Ordering from PACSUN online is like throwing your money into a fire and then having to call them to put it out. It's a total mess.

I used to be a really loyal customer at Pacsun. Every time I went there, I would spend over $100 and I even signed up for their new rewards program called my GSOM rewards. When you earn enough points, you get a $5 off coupon. The only reason I shop at Pacsun is because of Brandy Melville. I go there to buy Brandy only and they had an "amazing sale" buy two get three free to lure me in. Now, to my understanding, that's buy two items in the sale section and get three additional items in the sale section free. I've shopped this sale before and never had a problem. However, the kid on the register told me I had too many items. So, I thought to myself, I'm such an idiot and told him to take ONE item off. He then asked me for my rewards name and he couldn't look me up so he said "I'll hook you up". In the end, I bought 7 items with a grand total of $115.

Well, I got home and I only had 6 items in my bag. I immediately texted my friend that worked there and asked why I was missing an item. This item was one of the FREE shirts I was eligible to receive so there would be no problem, right? His manager told me I never paid for it and to basically get screwed. So now, I don't have the shirt I scoured the entire store for, I was told I was WRONG, AND I don't have my reward points. If that kid was going to "hook me up", I would've gotten that shirt back no questions asked lol. It's an absolute rip-off, and I will not spend another dime there. I'm going to save so much money lmao.

Overall, my experience at Pacsun was disappointing. The sale was misleading, and the staff was unhelpful. It's frustrating to spend so much money and not get what you paid for. I hope they improve their customer service and make their sales more clear in the future.

I recently placed an order on PACSUN's website for a total of $250, with overnight shipping. I signed up for message updates, but unfortunately, I haven't received any updates yet. It's been over a week now, and my order hasn't even been processed by the warehouse. I'm quite disappointed with the service I've received so far. I ordered six pieces of clothing, each costing over $40, and it's taking them this long to process my order. I expected them to have a sense of urgency, especially since they charged me over $40 for a short sleeve shirt and an additional $30+ for overnight shipping.

Compared to other online stores, I don't think I'll be choosing PACSUN as my first choice anymore. Although the clothing they sell is great, it's not worth the wait and the poor customer service. I can safely say that they've lost my business after this order arrives, whenever that may be.

I was under the impression that my package had been received by the warehouse, but it seems like they're not processing it. There's no indication on my tracking that the items need to be shipped from out of the country, which is why I thought it was taking so long. However, there's no reason for it to take weeks to process my order, especially since I paid for overnight shipping.

To make matters worse, there were no warnings on the website about the shipping time. I received text messages from PACSUN encouraging me to buy more from them, even though I haven't received my first order yet. This is bad customer service all around, and I'm quite disappointed with the experience.

We were in there shopping around 630 pm on Tuesday Dec 27 th. We walked the entire store looking at stuff while selecting items. There were two young girls hanging out at the cash wrap, one was sitting on the back counter while one was leaning on the front counter. They were both on there cell phones with there heads down. Not once did they acknowledge us are offer to help. 20 min later we had to go to the cash wrap to ask for a fitting room. The young girl glared and rolled her eyes as she had to stop what she was doing on her phone to come open a room. The other girl also never looked up to offer assistance. On the way to the fitting room we where both embarrassed by her choice of attire. She was in sweatpants which where rolled very low with her thong above her pants and a Victoria secret bra for her top garment. Nothing over it. To where her breasts where exposed. I don’t know who manages this store but we were the only ones in there. We were totally disgusted and refused to purchase anything in this store this evening. I would highly Recommend attention be brought to this matter with management policy procedure training.

Over the weekend had very unpleasant experience. They were having a huge sale mix/match. When I was at cashier to pay I was told it had to be specific mix/match. I questioned signs DID not state that in fact signs stated WHOLE STORE. Cashier was not able to over ride so I asked to speak to manager, he called over “Christian”. Manager came appeared to not know how to handle my question, couldn’t answer why it couldn’t be taken care of. States he couldn’t do anything about it. He was rude, unprofessional and the employees were laughing while this was happening. Very unprofessional and poor service. I WILL NEVER SHOP HERE! He also refused to give me his name which only proved my point of how unprofessional HE was!

I purchased a suffer vest at Pacsun in Orange Outlet/ The Block on 12/31/2021. I realized it has a little storn seam in the pocket so I went to the store on 01/04/2022 to have an exchange. The cashiers were so mean told me that this is just the inside thing so why do I want to exchange? So because I'm not satisfied with the item, I asked for a return and they said they can't receive a product that can't sell to customer. Because they were so evil so I can't think more but then "why did they sell it for me?" They even threw the receipt in front of me like throwing trash.

I ordered a clothing item 3 weeks ago and to this day it hasn't shipped yet. When I call the company to inquire on the status all they can tell me is that they will escalate it. They are awful, not returning calls, not providing any updates and not giving me a refund! DO NOT DO BUSINESS WITH THIS COMPANY!

I was at the Pacsun store on Wednesday July 7th in Columbus (Polaris). I was shopping with my two granddaughters. A young girl came out of the back wearing a pair of blue shorts where the cheeks of her buttocks hung out and when she turned around she had on a mans white Tshirt and no bra and you could see her nipples. I took my granddaughters out immediately. We wont be returning. This is ridiculous.

May 14, 2021 at PacSun in the block of orange in Orange California. We purchased a sweatshirt and drove all the way home and that night we saw that it had a security tag left on by the store in error. The store was already closed and the sweatshirt was purchased to match a friends sweatshirt bought at the same time to go to Disneyland in two days. The store was closed when we noticed the security tag had been left on and we tried to take it off, not knowing it had Ink in it. We brought it to the store today May 15, 2021 and the sales girl said they couldn't exchange it because we damaged it, even though they neglected to remove it. We called the store back and somebody claiming to be manager said the damage was our fault and never apologized for them neglecting to remove it in the first place. The sweatshirt was about $50 and would not have been damaged if they had checked us out properly. Leaving the store it did not set off any alarms so we did not have a reason be to return inside and get the problem corrected. So between the sales girl being neglectful and the security when leaving the store not functioning properly this caused the damage that we should not be responsible for. Below it asks for an address, that is for Brooklynn Payne [protected].

I ordered these two items in December after waiting for 3 weeks for PacSun to start shipping one of the items to Canada again. I bought and waited a month and turns out borderfree had lost the package in transit a couple days after it had shipped. Borderfree neglected to tell me this and I finally received my refund yesterday. Then I had to wait another month till that said item started shipping to canada again. Once they were shipping to Canada again, I ordered both items. the items shipped February 3rd and that is the only update I have been given. I have called and emailed and have gotten nothing but I should receive it next Wednesday. I placed this order nearly a month ago. I just would like to know if it has been lost again.

They have been sending me emails and i've been seeing ads on facebook saying "buy one get one sitewide" only to find out that when you go to finish your purchase that it's only 30% off my items. Wouldn't that be false advertising? Doesn't sitewide mean sitewide, as in everything? Item specifics doesn't count as "sitewide" that's just a "clearance sale" if you ask me. I wouldn't have even went perusing your site if I would have known that this sale wasn't real.

I visited PacSun store in Santa Barbara. As my 12 daughter and I were looking at the items, a store associate approached us and very hostile asked us if we left boba drinks on her countertop. I calmly explained that we just came in and would not bring a drink into the store. Manager then proceeded to tell us that we can't try more than 5 items per visit. I clarified with her she meant 5 items per person, she repeatedely told me that it's per visit assuming that my daughter and I were just one party and I wasn't going to try any clothes. I explained that I did plan to try a few things but definitely not going to over the limit.

As I stood there observing new customers coming in, this associate didn't approach anyone else. She also didn't address people that were incorrectly wearing their masks including her own associate.

My daughter and I felt singled out for unknown reasons. I approached the associate and asked her to speak with her manager, she proceeded to tell me that she was a manager and refused to provide her name. In addition, she told me that my daughter and I were weird justifying poor treatment. I am outraged by this service and would like this store associate to be more professional and also look out for public safety.

Hope this issue can be resolved in the near future, so this will not happen to anyone else.