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Pacific Gate Development
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4.1 9 Complaints
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Pacific Gate Development Complaints 9

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12:39 pm EDT
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Pacific Gate Development victim of tom nguyen

I am one of many Vietnamese victims of Tom Nguyên (pacific gate Development) . This is a scammer company and I don't know why they still work out there,
I agree with all victims above. What he did and the contract is different, he didn't finish the house as the contract, not pay late fee, not answer phone calls and delay the work when I refused to pay him the extra cost.
Also He asked for 10% last payment when the house just 60% done, I was refused to give him money and want to go to see lawyer, He said if I go to see lawyer My house will be there in next 2 years and not be done.
Please do not trust him, you will be next victims of him.

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KateTran
CA
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Oct 22, 2024 4:04 pm EDT
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https://www.bccourts.ca/jdb-txt/sc/23/17/2023BCSC1700.htm

Please see the latest court decision regarding Tom/Pacific Gate and his ex-client, Bui.

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Thu Tran (Jenny)
US
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Mar 06, 2024 3:04 pm EST
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Hello everyone, my family is also Tom victim. He took all our last % of building money without finishing the house and not even pay to the material suppliers and labour. Now, the suppliers are keep chasing us because we dont pay as Tom and his company applied bankruptcy.

I want to share the experience and story on CBC about Pacific Gate and Tom Nguyen.

Please i do need to gather as much as possible everyone ‘s else bad experiment with Tom so i have enough proof to write.

Thank you in advance

Thu Tran

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Tony Tran15
US
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Aug 27, 2021 1:47 pm EDT

Tom and his family is a Scammer team!

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anonymoussssssssss
US
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Sep 06, 2020 2:42 pm EDT

That guy's company no longer have an active business license, in fact his sister has a development company called "Lyto Development Ltd." registered on May 16, 2018 and believe to continue the practice.

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Lytoooo
CA
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Sep 09, 2020 5:10 am EDT
Replying to comment of anonymoussssssssss

What a joke.
“LYTO” Development = Lynn & Tom. That’s not obvious is it? With the brains they have to run such a lucrative business they would have thought of a better name.

Meanwhile, their parents drive around in their Lexus acting like their big spenders sharing a single tall cup of Starbucks, and do alittle “helping themselves” or shoplifting as people call it at local produce stores.

You would think that after ripping people off of their hard earned money the parents could at least afford to pay for their groceries, I guess food just doesn’t taste good when they have to pay for it.

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TomNLoser
CA
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Aug 21, 2020 1:14 am EDT

Any more updates or information as to what this scum bag has been up to?

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infinitevictim
CA
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Jul 20, 2020 10:06 pm EDT

Please also contact Paisley Woodward from CBC News as we are hoping to put this issue into public's awareness. You can reach her at paisley.woodward@cbc.ca; @paisleyw2; [protected]

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infinitevictim
CA
Send a message
Jul 20, 2020 10:04 pm EDT

to all Tom Nguyen + Lynn Nguyen 's Victims including all homeowner, supplier, contractor, works, please come join us thru facebook for the group name "Pacific Gate Development Tom Nguyen Victims Group".
Would like to get together as much victims as possible to go against them. As we heard, Tom Nguyen has been disqualified from Homer Warranty since Dec 2019. Currently he is register under a different name and different company to operate another money grabbing construction business. It is not been confirmed and we would like to investigate further so we could stop them add on more victims. Please forward this message so we could get together to get to this guy / family!

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suckersrus
US
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Apr 23, 2019 1:25 pm EDT

If you are looking for “Mommy and Daddy Nguyen” you can find them constantly at their family build on 2255 Fraserview Drive. See how quickly it goes up when it’s “their money” involved?

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Tyko Jack
US
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Mar 14, 2019 2:13 pm EDT

Hello Everyone,

I am Jack Nguyen of TYKO Development. It is unfortunate that it has come to this, but we'd like to publicly address these concerns many people are having regarding our company.

Although it is true that the individuals who run Pacific Gate Development Group are technically related to Ken, my partner; however, we are in NO WAY affiliated in any capacity whatsoever. TYKO Development and Pacific Gate Development Group are two completely separate entities with no shared shareholders. In fact, we have not been in contact with them for several years, professionally or personally.

We thank Olga Star for raising questions about our relationship with Pacific Gate Development so that we can go on the record to confirm that we have no active relationship or affiliation with this company and its individuals.

At TYKO, we are proud of our reputation. We do everything we can to keep our clients happy before, during and even many years after completion of their projects. Their reviews and testimonials of us speak for themselves. For anyone who is curious, you can find us on Google by following the link below:

https://www.google.com/search?q=tyko+development&rlz=1C1GCEA_enCA775CA775&oq=tyko+de&aqs=chrome.0.0j69i61l3j69i57j69i59.1951j0j7&sourceid=chrome&ie=UTF-8

Anyone can hide behind screen names and anonymous posts. These people may even be our competitors or harsh critics. However, before passing judgment and making any defamatory comments, we want to say that we have nothing to hide and have been transparent in any of our business dealings with our various clients and the public. If anyone would like to address any concerns please feel free to contact me at [protected] or jack@tyko.ca.

Thank you, everyone, for your time,
Jack Nguyen, Co-Director.

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Anotherpacificgatevictim111
US
Send a message
Oct 02, 2018 10:47 pm EDT

How do we go about making this public and exposing Tom and his shady ethics?

ComplaintsBoard
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11:33 pm EST

Pacific Gate Development Do something good to change your terrible reputation

Yet another victim of Pacific Gate coming forward since we're fed up with the extremely poor service from this so-call builder. Using the builder term is actually too generous as he's more of a PM and as many others have cited, just hired cheap East Indian trades who often do a lousy job and pay not attention to details. You, as the owner have to go to the site as often as you can to monitor and keep track as the PM doesn't care once he's got all of your money upfront. If money doesn't come in on demand, the work stops regardless how much you have already put out. So much for working with his clients in tough times when he knows people are in vulnerable positions.

It's almost taking 2 years to build our home with numerous unwarranted delays, complaints, disputes, sleepless nights while he's using our money to fund other investments. We're older and don't have the energy to continue fighting with him and this was going to be our retirement home.

Although there are many who suffered and wished they never were got duped into buying land from his Remax agent sister, who over promised and never delivered, we all hope that one day, sooner rather than later, he has the decency to change his practice for the better and actually takes pride in his work for once.

It is safe to say that the majority of his clients would never want anything to do with him again and so not wish anyone to suffer as they did going through a nightmare of an ordeal. He can learn something from his brother at TYKO who has the credibility and a decent human being that people can at least trust.

People wanted cheap rates and go with Pacific Gate but in fact, the final fees work out to be more less of the same of TYKO but you don't have to put up with the bull#### and extreme delays (unless you have lots of money to pay at all times) while Ken/Jack will do it by the book. If you drive around the City, you'll see the homes built by TYKO moves in a very fast pace...which is good on them.

Pacific Gate, it's never too late to turn your reputation around, one step at a time, by doing what you're suppose to do when holding people's hard earn money, to earn the true definition of a "builder". Stop pissing people off and make their lives difficult. This is suppose to be their dream and not a nightmare. Do what you promise to do on your end of the bargain. Maybe in a few years from now if you practice doing good deeds, things may change for the better and people will actually refer others to you for once. Do this for your family so wife and kids will benefit from the above later, as Buddha has eyes and ears to see everything you do. Every bad deed you do will only compound and will result in unfavorable karma for your kids to bear when they grow up. If you love your wife and kids, it's never too late to start being a good human being and start doing good deeds. Stop making people suffer!

May you find peace in your soul search.

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Have Mercy
US
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Feb 08, 2017 12:54 pm EST
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It's too late for his sorry ### soul. Every time I drive by a new site with his board up, I write down the address, go on VanMapps on the city of Vancouver, look up title and call the owners to warn them. PEOPLE IF YOU PUT DOWN A DEPOSIT, JUST RUN NOW. CALL THAT A SUNK COST AND GO SOMEWHERE ELSE.

So is your house done and will you be taking legal action?

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9:41 pm EDT
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Pacific Gate Development Deceptive and shady practices

Another long delayed build finally completed by Pacific Gate :-(

Listen up people, to these facts from personal experience before you sign up.

Over promised, under delivered
Deceptive and shady practices
You do business with them, you wish you could've backed out
High upfront payments/costs but work is slow
Very high mark-ups from what the trades charge, with you paying the higher costs
Only tell you what you need to know, and then unexpected surprises come throughout the build which resulted in more money, up to completion
Nothing is ever written down, only in his head
Due to hidden costs, expect to fork out a lot more money from the contract cost, typically it's $100-$200K more
Trades are not paid on time so don't be surprise if you never hear from them
You'll be left feeling rip off due to B.S. costs

+...too many more to list, but you get the picture!

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Update by Never-Ever-Again
Dec 25, 2016 3:50 pm EST

+++++++1
Another VICTIM here of PG. It's the WORST experience owners can have while going through a build. WHY does it HAVE to be this way?
TAKING people's hard earn money and while not doing HIS job
We are so ASHAMED to say when people ask who's building your home?
TALKING about being MISTREATED
CLEAN up your ACT
If you play with FIRE, you will get BURN, sooner or later...something we teach a YOUNG child growing up
Start to LISTEN to what others are SAYING on here TOM...for your OWN good

Update by Never-Ever-Again
Dec 21, 2016 8:36 pm EST

Standard canned response to all other complainants, as nobody wants to have any negative impacts on their homes.

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Pacific Gate's Victim
CA
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Oct 14, 2016 11:05 am EDT
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Can we do something? Is there any law or any way to stop him from fooling people? Tom! I am sure you must know the word "karma" and whatever you did to us, you or your two daughters will pay back in the future. How could you sleep well at night when all people who is built the house from you are crying and suffering every day?

Is Pacific Gate Development Legit?

Pacific Gate Development earns a trustworthiness rating of 87%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard highly recommends Pacific Gate Development for their strong reputation and reliability. However, it's still wise to weigh the pros and cons and research thoroughly, even if Pacific Gate Development seems completely reliable.

By resolving 77% of 9 negative reviews, Pacific Gate Development is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the pacificgatedevelopment.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Pacificgatedevelopment.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The pacificgatedevelopment.com may offer a niche product or service that is only of interest to a smaller audience.
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Pacific Gate Development Fool me once shame on you, fool me twice... You get sued

It is evident now that Tom Nguyen has a long line of people with pitch forks ready to storm him. I'm glad I'm seeing the complaints previous to mine. If you want to see if you have a case against him, please contact me here.

Everything wrong that can go wrong with your housing project will be guaranteed to happen if you work with Tom. The thing that makes my blood boil is that when you figure out he's hoodwinked you with all his loopholes, he won't flinch and will even smile saying that he had already stated it in the contract.

Never has the saying "too good to be true" - true. Don't believe his price per buildable. It looks better than market because he omits a boat load of cost that will FALL ENTIRELY ON YOU. If you don't have a third kidney, or a first born you hate for sell, or a sugar mommy/daddy ready to cut you a cheque, I suggest you go with a board approved builder who bills you at market or at this point, be your own GC. It'll save you the emotional and financial hardship. I mean if Tom can do it, why can't you build your own house?

DO NOT GIVE THIS BOY YOUR MONEY AND BUSINESS.
Top 5 regrets in my life is working with Tom Dishonest Nguyen.

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0u7
US
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Apr 26, 2022 4:37 pm EDT

Hey I’m currently building a case against tom too

If you could help it would be much appreciated you can contact me at [protected]

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0u7
US
Send a message
Apr 26, 2022 4:36 pm EDT

Could I get some help I’m currently building a case against him

You can contact me for [protected]

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drkchan
CA
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Sep 16, 2018 3:51 pm EDT
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I too have the same problem with Tom Nyugen. It would be wonderful if anyone have some helpful advice on how to deal with Tom please contact me. My parents are old and they have sleepless night think about how bad this experience with Tom has been. The worst builder ever.

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JJCops
CA
Send a message
Sep 17, 2018 2:05 pm EDT
Replying to comment of drkchan

Best advice is to stop working with him, and go seek legal advice. Don't take the bullet from this guy, he will take all that you got and in the end you get nothing but a [censored]ty house that you overpaid for.

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Acheung
CA
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Nov 15, 2018 2:24 pm EST
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Replying to comment of drkchan

I want to sue him too regarding to my laneway project. Anyone interest to join the case and sue together for more reasonable legal fee?

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Jellohello
CA
Send a message
Nov 20, 2018 2:29 am EST
Replying to comment of Acheung

Lawyers will not combine cases... each person is an individual case.

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Another Pacific Gate Victim
CA
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May 07, 2017 12:28 am EDT
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There are several lawsuits going on with Tom Nguyen. A long line of people want to sue him. Pacific Gate is worst builder in town. Don’t trust this guy to build your house. He will never change. His contract is very tempting but he has hidden loopholes in it for himself so he can add extra costs as he desires. High upfront payments/costs. Long delayed in building after he got your money. Use your money to fund his house flipping business and your house is a back burner project given very little attention or priority. Projects go way over time and budget.
Very high mark-ups from what the trades charge for extras, with you paying very high costs. Phone calls include text and email to him could be ignored or never returned.
Poor workmanship and contractor doesn’t following your specifications and requirements. Lots of major issues were found during construction and after house was turnover. Many defects were deliberately made by contractors so as to find opportunities to rip you off big and side track attention.
I regret getting Tom Nguyen, a dishonest person from Pacific Gate Development to build the house. Will such kind of business practice last? Watch out!

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Another Pacific Gate Victim
CA
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Jan 10, 2017 10:26 pm EST
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I have same problems as others. Another victim of Tom Nguyen. I want to sue Pacific Gate/Tom Nguyen too. How can I contact you too? Any advice will be helpful.

Never-Ever-Again
Never-Ever-Again
Vancouver, CA
Send a message
Oct 13, 2016 9:15 pm EDT
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1 Too many bad stories about Pacific Gate, they are loosing credibility badly, it's one and one with them, using people's hard earn money on their housing investments among other things

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Pacific Gate's Victim
CA
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Oct 13, 2016 4:33 pm EDT
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How can I contact you. I have the same problem like you and I want to sue him too.

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Author of the review
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Have Mercy
US
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Feb 08, 2017 12:45 pm EST
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Replying to comment of Pacific Gate's Victim

I have responded in a private message. Take the review seriously. (As per the comment posted by Complaints Board).

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9:45 am EDT
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Pacific Gate Development The whole company

To potential clients,
You need to read this and run as far away as you can from this company. The guy that runs this outfit, Tom Nguyen, is very dishonest and deceitful. His contract is very tempting but he has hidden loopholes in it for himself so he can add extra costs as he desires. Phone calls to him could be ignored or never returned (includes text and email) but when your payment is due, he is at your doorstep within the hour. His price quotes for extra items changes as one would change underwear. He has no integrity whatsoever and I have worked with a lot of people. His work is mediocre at best and the for the money you will end up paying, go with another contractor even if his price seems steep at first. His customer service sucks as he is only nice and butters you up only prior to signing contract and when collecting money. I never wish ill to anyone but with him, I might make an exception
It is too late for me and my family, we are in too deep

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Have Mercy
US
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Oct 06, 2016 4:37 pm EDT
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I agree with everything you have stated. The only thing I wish now was for a time machine. Would you be interested in speaking to me directly?

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2:37 am EDT
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Pacific Gate Development Just about everything

I am writing this as we are having a house built by Tom Nguyen of Pacific Gate Development. I always like to give people the benefit of the doubt. But this guy just takes advantage of you. IF YOU ARE READING THIS, WALK AWAY FROM THE CONTRACT BEFORE YOU SIGN. The deal may sound good, Tom can do anything you wish...but there is always a hidden cost. "ABSOLUTELY" is his favorite saying and that means $$$. He will pile on costs over costs over costs. You are better off going with someone else. This has been a nightmare for my family. I am a fair person and I don't mind people making a profit; it is business. But don't lie and keep tacking on costs. It is underhanded and deceitful. Tom, what goes around comes around. And I hope that you will lose business. I will continue to post (and I encourage others to do so), so that we can save others from this greedy ###.

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Honkytonk
US
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Feb 01, 2019 2:48 am EST

Um. Resolved? Are you kidding me?

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6:49 pm EDT
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Pacific Gate Development Builder

Home owners beware! Pacific gate development is great BEFORE you pay a deposit. Once they lock you down as a customer it is nearly impossible to get a hold of them. We had a 57' wide lot and they drew a plan for a house that was only 34' wide. Fortunately, we realized the ridiculousness of the plan and asked them to redraw. They are solely concerned about their profit and DO NOT care about the safety, quality or esthetics of their buildings.

Their service is horrible during the designing/planning stage. We basically ended up doing our own research and drawing our own internal plan because our specific requests were not drawn. Tom Nguyen, the principal builder, was late to many consultative appointments and downright did not show up on many others. They promised that we would get a permit in about 2 months because they had a contact at city hall to push the permit through quickly. We were gullible to believe this. In reality, it was after 5 months wait that we received an email from city hall advising about numerous deficiencies in the building plan that needed to be addressed before a permit would be issued.

He entices customers with a very low prices and and promises to finish houses in record time. Do not fall for these lies. We were very stupid to believe him and are paying the price for it. Many of his other projects are months delayed because he does not pay his subcontractors so they refused to do the work.

A friend of mine had a house built by him that had issues within months after completion. Further, the house was broken into because Pacific Gate bought and installed the cheapest lock possible on the house.
You are not the only customer dissatisfied with Pacific Gate Development. This company would spew any promise and lie to get the customer to put down a deposit. Then they use that money to fund their house flipping business and your house is a back burner project given very little attention or priority. Projects go way over time and budget. They will give a low ball estimate then try to recoup costs during the project by forcing you to pay for features that should be included in the original price. If you refuse to pay they will hold you hostage by not returning your calls for weeks and abandoning your house unfinished for an indefinite length of time. They promise to pay $100 per day that the project is late--Do not fall for this. They will not pay the late fee - this has happened to many homeowners I know.

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Pacific Gate Development About Builder

Pacific Gate Development Tom Nguyen is a bad builder who lacks integrity. Complaints have been filed against this builder for defects. Cited in the report, not only he didn't follow proper installation, he didnt follow building standard as well. 3rd parties have repaired his defective work and that of his contractors. There's only one thing he is good at deception.

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Victim of Pacific Gate
CA
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Nov 24, 2015 2:03 am EST

I'm so glad there's finally a place where I can vent about Tom. It's nice knowing that there's other victims of Pacific Gate out there as well who share the same feelings of distaste and hatred towards Tom

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Victim of Pacific Gate
CA
Send a message
Nov 24, 2015 2:01 am EST

I find it amusing that Pacific Gate spends time writing false reviews.
Seriously Tom. You have time to do this but you don't have time to call a guy to fix my plumbing issue!?
I regret ever using this company. Sadly i have fallen into the trap.
I am currently stuck in the middle of building an insufficient house with Tom.
Maybe instead of writing fake reviews to boost Pacific Gate's image, you should learn from these complaints.
Pacific Gate is on this boar for a reason.
I would think you've learned your lesson by now.

Please do not build with Pacific Gate. Trust me, you'll thank me later on.

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Tom garbage
CA
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Nov 05, 2015 9:39 am EST

Pacific Gate is the worst builder. He used the client 's money to invest on housing and gambling. He never on job 's site to check on all subcontractor's work. The house was turned over with thousand mistakes and errors. The only good thing he got is taking money from clients and rip them off badly. Whoever wants to the house with him, be awared of.

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AnotherPacificGateDevelopmentVictim
CA
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Jul 26, 2015 6:46 pm EDT

Pacific Gate Development is making a post / review of themselves to hide their incompetence. They are hardly on job site to supervise/check the quality of their contractor substandard work, this resulted to HUGE DEFECTS and NOT aesthetics as claimed by these [censored]ty people. Instructions given to them are NOT relayed to their contractors correctly and materials are not being followed to rip-off clients.

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Pacific Gate Victim
Vancouver, CA
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Jul 20, 2015 2:33 pm EDT

Jacky Roboinio, you are obviously not a real client as you aren't even from vancouver. your profile says that you are from the united states.

If Pacific Gate Development is going to post false reviews, at least make is sound believable. "how do you do it so good and so fast? where did you learn your trade?" This sounds like something the builder's mother wrote.

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Jacky Roboinio
Vancouver, CA
Send a message
Jul 16, 2015 5:21 pm EDT

Over 150 homes built and only 1 complaint? That's really good. I'm glad I chose you as my builder after seeing all your references.
For my part as one of your satisfied clients, you've built 3 homes for me and one more coming at the end of the year, my only complaint is I wish I had more money so I can build more homes. How do you do it so good and so fast? Where did you learn your trade? I cannot trust any other builder but you with my investment, I like to sleep well at night knowing my money is safe.
After calling around and doing some research, I think you offer the most competitive rates with high quality workmanship. My neighbor used another builder with a lower price and my cousin used another builder with a higher price, and they are both sorry and wish they had a time machine. The quality, service and the delay in work, ahhhhhhh, it’s too late now. But I told them, they didn’t listen, I said, use Tom, this guy is experienced and knows it all, but they didn’t do their homework and research and made a decision on feeling rather than logic and statistics. I urge all home buyers and builders to do some homework and reference check before you start, you will be happier in the future.
I’m happy – 5 out of 5 Stars
I’m thinking of putting a steam room in the basement of the next one.

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PacGate
Vancouver, CA
Send a message
Jul 16, 2015 1:00 pm EDT

I represent Pacific Gate and I am sorry to hear about your complaint. We price ourselves in the quality of our work and take each and every complaint seriously. It is our policy to check the quality of the work of our tradespeople and ensure any issues are rectified. Work is always performed at a minimum according to the building code, and projects cannot proceed unless a City inspector reviews and approves the work performed. Clients may have their own opinions about the aesthetics of the work being performed to which we also respond and rectify accordingly. We do not deceive clients, however, we understand miscommunications can take place, therefore we would like to rectify any concerns you have. Please call Tom at Pacific Gate at [protected].

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Pacific Gate Development Worst Builder

I regret getting Tom Nguyen, a dishonest person from Pacific Gate Development to build the house. His assistant and hired contractors are as incompetent as he is. Poor workmanship is the way to describe the work of his hired contractors. I had to point it out to him all the mistakes, where he stood there knowing nothing, it is because the builder himself is incompetent to do his job. He will rip you off with the pricing, I had this unfortunate experience. I had lots of issues after the house was turnover and one major issue is safety concern. There were multiple times when he didn’t follow the specifications and requirements on the contract until I demand on it. Be sure to state all your specifications on the contract and check every single requirement is being followed or else he will rip you off big time. Worst Builder ever!

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Cho Chow
US
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Jan 16, 2018 6:19 am EST

I agree with all these people who are complaining about Tom Nguyen. I've heard many stories about this guy and I finally meet him in person. Was at a job site checking some plumbing that my client had cliamed under home warranty. Tom had tried to explain his way out with his experience as a so called builder about plumbing. Lol, this mofo trying to b.s. me a red sealed plumber that there's nothing wrong. Me being calm and speaking as a professional, buddy tells me to fix their problem by telling me name the price to fix his mistakes. Furthermore after Tom leaves my client calls him and tells him the price.
Not knowing I'm still there and listening; Tom tells me to take that price and shove it in my (ahole).
Wow what manners and professional services.

As a warning, this guy is a scammer.
Lol hope he steps on the wrong toe, with his attitude.

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Cheated by Pacific Gate Development
CA
Send a message
Jul 23, 2016 4:31 pm EDT

You are not the only customer dissatisfied with Pacific Gate Development. This company would spew any promise and lie to get the customer to put down a deposit. Then they use that money to fund their house flipping business and your house is a back burner project given very little attention or priority. Projects go way over time and budget. They will give a low ball estimate then try to recoup costs during the project by forcing you to pay for features that should be included in the original price. If you refuse to pay they will hold you hostage by not returning your calls for weeks and abandoning your house unfinished for an indefinite length of time. They promise to pay $100 per day that the project is late--Do not fall for this. They will not pay the late fee - this has happened to many homeowners I know.
They originally drew a plan for us that had 3 bedrooms and no hallway, you'd need to go through one bedroom to access another. basically rendering the 3 bedrooms useless because of no privacy. They tried to get us to accept this plan!
Be very careful and vigilant every step of the way when dealing with them. They have no integrity, do not keep their word, only care about profits and not about the safety, quality or esthetics of your project. Once they take your deposit their attitude changes 180 degrees.

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Pacific Gate's Victim
CA
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Oct 16, 2015 11:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Pacific Gate is the worst builder, liar and greedy He will try to rip you off as much as possible. I am so regret to hire him as a general contractor. Please do not hire him or you will be in trouble.

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AnotherPacificGateDevelopmentVictim
CA
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Jul 26, 2015 6:49 pm EDT

Pacific Gate Development is making a post / review of themselves to hide their incompetence. They are hardly on job site to supervise/check the quality of their contractor substandard work, this resulted to HUGE DEFECTS and NOT aesthetics as claimed by these [censored]ty people. Instructions given to them are NOT relayed to their contractors correctly and materials are not being followed to rip-off clients.

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Pacific Gate Victim
Vancouver, CA
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Jul 20, 2015 2:32 pm EDT

Jacky Roboinio, you are obviously not a real client as you aren't even from vancouver. your profile says that you are from the united states.

If Pacific Gate Development is going to post false reviews, at least make is sound believable. "how do you do it so good and so fast? where did you learn your trade?" This sounds like something the builder's mother wrote.

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Jacky Roboinio
Vancouver, CA
Send a message
Jul 16, 2015 5:25 pm EDT

Over 150 homes built and only 1 complaint? That's really good. I'm glad I chose you as my builder after seeing all your references.

For my part as one of your satisfied clients, you've built 3 homes for me and one more coming at the end of the year, my only complaint is I wish I had more money so I can build more homes. How do you do it so good and so fast? Where did you learn your trade? I cannot trust any other builder but you with my investment, I like to sleep well at night knowing my money is safe.

After calling around and doing some research, I think you offer the most competitive rates with high quality workmanship. My neighbor used another builder with a lower price and my cousin used another builder with a higher price, and they are both sorry and wish they had a time machine. The quality, service and the delay in work, ahhhhhhh, it’s too late now. But I told them, they didn’t listen, I said, use Tom, this guy is experienced and knows it all, but they didn’t do their homework and research and made a decision on feeling rather than logic and statistics. I urge all home buyers and builders to do some homework and reference check before you start, you will be happier in the future.

I’m happy – 5 out of 5 Stars

I’m thinking of putting a steam room in the basement of the next one.

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PacGate
Vancouver, CA
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Jul 16, 2015 12:52 pm EDT

I represent Pacific Gate Development, and I am sorry to hear about your complaint. We pride ourselves in our work, and we take every complaint seriously. Our work is under 2-5-10 warranty; this coverage includes 2 years on labour and materials (some limits apply), 5 years on the building envelope and 10 years on structure. After a house is turned over, we take any issues that arise seriously (especially safety concerns) and will respond accordingly. As a protection for the homeowner - if there are any disputes, our 3rd party warranty company can always resolve any defects in workmanship. I am also sorry to hear about your complaint regarding our pricing. We pride ourselves in being a very affordable builder of quality home construction. We always provide ample time for the client to review the contract which includes pricing and specifications, and ensure any questions are answered. It is our policy to not include any change orders to the agreed upon work without prior client consent, and our clients are free to suggest or select their own tradesmen if they disagree with our pricing, therefore with regards to your complaint I am not sure if there was simply miscommunication somewhere, however if this is the case, please contact Tom at Pacific Gate at [protected] and we will happily resolve any issues.

Overview of Pacific Gate Development complaint handling

Pacific Gate Development reviews first appeared on Complaints Board on Apr 18, 2015. The latest review victim of tom nguyen was posted on Aug 2, 2018. The latest complaint Deceptive and shady practices was resolved on Oct 13, 2016. Pacific Gate Development has an average consumer rating of 4 stars from 9 reviews. Pacific Gate Development has resolved 7 complaints.
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    Tom Nguyen
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Pacific Gate Development Category
Pacific Gate Development is ranked 220 among 510 companies in the Residential Sales category

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