Overnight GeniusUnauthorized billing!

D
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Verified customer

I too ordered a complete 3 disc set on Mastering E-bay from Overnight Genius for $4.95 shipping. There was nothing in the Terms & Conditions saying I had ten days to look it over. When I checked my bank account, Overnight Genius charged me $76.41, I called them to tell them I haven't even opened the box yet and would like to send it back and get a FULL refund, I was told NOT to send the discs back and that there would be no refund no matter what. I was basically told over the phone that I was ROYALLY SCREWED out of my money. I think we all should SUE these ba***rds together!

Responses

  • Wi
    William Parsons Oct 01, 2007
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    Verified customer

    I had the same thing happen, $6.87 charged the end of June this year and then I got hit for $78.41 in early July.

    0 Votes
  • An
    anita winchester Oct 03, 2007
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    I keep having them send Overnight genius CD course to my home and charging me 78.41 again and I cannot reach them to tell them I am not ordering these things and to give me my money back. I am on a fixed income and do not have the extra money. This is a scam and I can send the boxes back if I have the address and I want my money to be put back in my checking account.

    0 Votes
  • Da
    Damian Bosworth Oct 13, 2007
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    a verified customer
    Verified customer

    I ordered a complete 3 disc set on Mastering E-bay from Overnight Genius for $4.95 shipping. There was nothing in the Terms & Conditions saying I had ten days to look it over and decide if I wanted it or not. When I checked my bank account, Overnight Genius charged me $76.41, I called them to tell them I haven't even opened the box yet and would like to send it back and get a FULL refund, I was told NOT to send the disc set back and that there would be no refund no matter what. I was basically told over the phone that I was ROYALLY SCREWED out of my money. I think all of us who have been SCAMMED by Overnight Genius should get together and SUE these ba***rds.

    0 Votes
  • St
    Stephen W Running Oct 29, 2007
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    Verified customer

    Stop sending any more of these overnight genius; I have received the ones that I wanted. I will not authorize payment for any more of these.

    Thank you for your anticipated cooperation, Stephen Running. I will send the cd courses back and I would like the charge reimbursed to my credit card. Please respond to this e-mail so I will know what is going on.

    0 Votes
  • Ro
    Ronald A Snell Dec 08, 2007
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    Verified customer

    I had the dame problem, but before I realized it I had three boxes sent from them and m bank card charged without my authorization. If I had known they were going to send these courses with out my authorization I would not of sent for the first ones. Also I was supposed to get a dinner for two at my favorite restaurant, which I have never received. Does anyone have the solution to clear this matter up. If so how do I do it. Thanks for your help.

    0 Votes
  • Sa
    Sarah Burnell Jan 07, 2008
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    a verified customer
    Verified customer

    I had the same problem with an unautherize charge, and here is the kicker... I never signed up for it, the just started showing up shortly after I had bought a new computer. I thought that it was junk mail. I had saved them just in case and found out that my account had been charged $78.41, this chage led me to be short on my rent this month, and I have a new baby that I am careing for, I can't afford what they are doing to me. I have tried to contact them several times with no luck, they say that I need to call during the hours of 6am and 9pm... I called at 8am and again at12pm and then again at 3pm. I need help to stop this if anyone out there has advise..I'll take it!

    0 Votes
  • Lo
    lonnie g. holmes Jan 28, 2008
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    I have all of your cd's and need to send the last i recieved back and get creidt on my visa card thanks gordon.

    0 Votes
  • Wi
    William T Cowley Mar 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My debit card has been charge $83.82 without authorization. Beware people!

    0 Votes
  • So
    SONJA GEORGE Mar 24, 2008
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    Verified customer

    Rip offs. Rip offs.. not only can I get this stopped.. Phone numbers.. [protected] and [protected] uses robot answering.. and put on hold for hours.. to rip off on phone bills.. and apparently even ripped off on high charge for stuff I can not get stopped.. of $85.25 .. this is being reported to every Better Business Bureau possible..

    0 Votes
  • Cl
    clyde.carson Mar 25, 2008
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    Verified customer

    my teenage son was duped by this company, possibly via a 3rd party site. i went to the site and everything makes you think you are getting software at a low price. you have to dig into the fine print to discover you will not only be charged for the intro software, but you are signing up for a monthly subscription. it's totally deceptive and their customer service is unapologetic. is this the only way they can get people to buy their product? has anybody had any luck in forcing the issue?

    0 Votes
  • Ju
    Justin Apr 11, 2008
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    a verified customer
    Verified customer

    This is just like any other scamster company. I don't know anything about the product, I just know I havn't been screwed by them at all. I've had a positive experince with customer service.

    You gotta play it smart on the internet though. Never use your personal credit card. Use a recharable one or a virtual credit card through paypal.

    Also there is a policy where to have a trial, you have to have the product at your house. You have a certain amount of days to cancel. To cancel you have to get a RMA from the company, and then send your package to them. I just did that and it was canceled, received a cancelation email and everything.

    Not preaching, hopefully helping. I always use paypal virtual cards. Its free.

    0 Votes
  • Ad
    Adam Jerman May 02, 2008
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    Verified customer

    the same thing happened to me I payed the shipping and all that and then I go to check my account and theres 76 dollars missing. I never got anything that would let me confirm this payment. I called the number and the representative was very rude and told me I could not get my money back but the transaction had not gone through on my account, and I was told I could not get a refund. We all need to turn to the BBB and sue this company for all the scams they pulled over on poor people. I would like to start a group to help bring them down, if intterested email me at [protected]@aol.com I need everyones help to bring this scamming corporation down

    0 Votes
  • Sc
    scalla May 02, 2008
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    a verified customer
    Verified customer

    Almost $300 trying to get back

    Overnight Genius
    Rising Star Learning
    6899 Winchester Circle
    STE 103
    Boulder, CO 80301
    Overnight Genius
    [protected]
    [protected]@overnightgenius.com
    aaron.[protected]@overnightgenius.com

    0 Votes
  • Ma
    Mad May 14, 2008
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    Yup, me too. It was actually coded "Debt Snap", but it is the same company.

    0 Votes
  • Cc
    cc May 31, 2008
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    a verified customer
    Verified customer

    They suck! One CD for second unauthorized payment for $85.71! That is against the law to send an anauthorized second bill

    0 Votes
  • St
    steve Jun 01, 2008
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    I do think they are a shady business, but it does read in the terms and conditions it is a 10 day trail and you must cancel before the trial is up or you will be billed the $78.41 and be "subscribed" each month there after. So it is not against the law. However, my little brother was on a 3rd party site and signed up with my card. Legally I have a right to a refund.

    0 Votes
  • Tr
    Tracy Jun 05, 2008
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    Verified customer

    I just got SCAMMED and have ABSOULUTLY NO IDEA how they got my information I never order any cd's I never even heard of the company before the charge on my credit card. Does anybod know the website they were on when they unknowling signed up for this? Any info would help as I don't want to make the same mistake 2x's. Thanks in advance for your time!

    0 Votes
  • Tr
    Tracy Jun 06, 2008
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    a verified customer
    Verified customer

    Everyone involved in this scam needs to go to this link, the us postal inspectors and file a complaint about this company. We need to bring this company down before more people become victims.

    http://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx

    Because it involves items coming through the mail I was told by my local post office that I should file a complaint with the postal inspectors.

    Please do this and help save others!

    0 Votes
  • So
    SONJA GEORGE Jun 07, 2008
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    Constant thievery from checking account... bank will not stop unless Overnight Genius agrees... no contacts can be made with Overnight... Phone calls put on hold... then click off... refuse to answer calls... they also never answer e-mail complaints... this is thievery... keeps taking nearly 90 dollars...

    0 Votes
  • Be
    beverly Jun 09, 2008
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    Verified customer

    This company sent me software programs for windows that I did not order. Somehow they got access to our credit cards and billed us. When the cd's came they was no letter no nothing explaining why we received them. When I called them they said that the person ordering them used the email address [protected]@gmail.com.

    We have no idea who this is but they used our credit card number.

    0 Votes
  • Mi
    Michael Gallegos Jul 02, 2008
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    Verified customer

    I too have been riped off by this overnight Genuis...I did the trial thing for only pay shipping and recieved three cd's..I then cancelled my membership on 05-03-08. They make it sound that if you cancel your perscription before the trial as ended you will be able to keep the cd's and won't be charged for any future cd's..Well that was until I found they had removed(stolen) $76.23 from my checking account..I called them(OG) and they said I was to have returned as least one cd within a 15 day period or I would be charged the $76.23 and was e-mailed a confirmation number and where to send the one cd..and also said my membership was cancelled as of the 05-03-08..I am now returning all three cd's and expect my money returned..I have also talk to my bank and if I don't recieve my money I will send this letter to our local autorities. Were I personally think this company should be reported to the better buisness berual.

    0 Votes
  • Ca
    Cayla Jul 05, 2008
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    Verified customer

    Oh my gosh!! The other day we recieved Overnight Genuis at my house. We knew it was a scam. But how gay! People have way too much time on their hands. get a life... and a real job.

    0 Votes
  • Er
    Erik Jul 14, 2008
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    a verified customer
    Verified customer

    The same thing happened to me. I called Overnight Genius and they told me it was ordered through a "third party" vendor. Hogwash. I never ordered anything from them either directly or indirectly. Ridiculous.

    0 Votes
  • Tp
    TPain Jul 22, 2008
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    a verified customer
    Verified customer

    Cancel your credit card immediately. Make your bank send you a new one. This is ridiculous and it's illegal. Make them stop and do it today!

    0 Votes
  • Ry
    Ry Jul 31, 2008
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    a verified customer
    Verified customer

    If you did not sign up for it and got something in the mail. Check you bank statements and credit reports. I had my debit card information, including home address, phone number, and email stolen. They signed me up for this nightmare and a few other service accounts. The other guys included blockbuster, netflicks, stamps.com, and napster. They were all great about closing the account, wiping the charges, and reporting the fraud. Overnight Genius was the only company that gave me a hard time. My story is a commend on a different Overnight Genius complaint.

    Just beware!!

    0 Votes
  • Sh
    Sharon Wolfe Aug 02, 2008
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    a verified customer
    Verified customer

    I have money being taken out of my bank account by what is listed on my bank statement as OVNTGenius with the 8XX number of [protected]. when I call to try to figure out what an dwho this is, I can only leave a recording that is not being answered. The first two withdrawals from my account were one for 2.65 and another for 3.25 in June. I called then to figure out who this was. On 7/31, they withrew 85.18 and again I called and LVM. I can't get them to stop and I did not authorize anything and I don't even know who they are. I don't need computer help or learning as I am a network engineer already. I really frustrated that these people have access to my account and I can't stop it.

    0 Votes
  • Ri
    Rick S. Aug 28, 2008
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    a verified customer
    Verified customer

    So I had received the first CD in the mail several weeks ago. Had no idea where it came from. Just thought it was one of the free Gifts you get for renewing a tech magazine subscription. I did not notice the $4.67 fee on my bank statement. Then yesterday I got another CD Set. Now I was puzzled but pretty much ignored it. Until today I saw a charge for 85.18. I immediately called my bank and started a dispute since I had no idea at all and had not put 2 & 2 together with the CD sets. I canceled my card and had them reissue another. After finding this web page I finally understood what was going. I called one of the numbers listed here and have supposedly canceled my account and they will issue a refund once they get the CDs back. I am very, very puzzled since I have no idea how they got my CC number and the validation codes. I even reviewed my spending to see if I had purchased something online that perhaps the data was sold.

    I will let you know if I get my refund.

    0 Votes
  • Ja
    JAMES COLE Sep 26, 2008
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    Verified customer

    IVE BEEN RIPPED OFF BY "DEBT SNAP" WE STOPPED THE ORDER ON THE SAME DAY AS THE FREE TRIAL CD WAS ORDERED. TWO WEEKS LATER I FIND ON MY BANK WITHDRAWLS THAT DEBT SNAP HAD WITHDRAWN $28.32 FROM MY ACCOUNT I WAS PISSED OFF. I WAS TOLD THAT IT HAD BEEN CANCELLED . SO I CALLED THEM AND TOLD THEM I DIDN'T WANT THE CD'S ANY MORE . THEY TOLD ME THAT THE NEXT CD WAS SENT OUT . TOLD THEM I HAD CANCELLED. HE TOLD ME THAT I DIDN'T DO SO AFTER A 30MINS HE SAID HE WOULD GIVE ME A REFUND WHEN I SENT THE CD BACK SO I SAID OK! THE CD CAME AND SENT IT BACK THEY REFUNED ME . BUT! 3WEEKS LATER THERE WAS ANOTHER CHARGE FROM DEBT SNAP AGAIN FOR 85.18 I WAS BOILING AT THIS POINT SO I CALLED THEM UP AND THE TOLD ME THAT THEY WEREN'T GOING TO REFUND ME MY MONEY. AND THEY HAD NO AUTHORITY TO TAKE MY MONEY OUT . FOR I HAD ALREADY CANCELLED MY ORDER ON THE FIRST CD. WHAT CAN I OR WE DO ABOUT THIS RIP OF COMPANY? PLEASE EMAIL ME WITH ANY HELP TO GET MY MONEY BACK . [protected]@aol.com Thanks jim

    0 Votes
  • Ja
    JAMES COLE Sep 26, 2008
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    that was $78.23 on first charge "DEBT SNAP" took out of my account. sry about error

    0 Votes
  • Ma
    matthew Oct 01, 2008
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    I just got off the phone with my bank calling to their attention fraudulent purchases that appear under the name of this company as well! I work exclusively on a mac both at home and at work so am baffled as to how I may have even inadvertently purchased their software (PC software for mastering Windows). Hogwash is right! It saddens me that there are so many online schemers out there praying on the masses via these rip-off scams. I was happy to learn that my bank is taking action to protect my account but I can only say that I hope all punishment comes to the jerks that do this sort of thing! Harumph!

    0 Votes
  • Br
    BR Oct 06, 2008
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    a verified customer
    Verified customer

    Received a CD in the mail that was never ordered. Looked at my charge account and we were charged $2.56 and $2.27. I called the 866 number and spoke with Evan, operator #124 who insisted that we purchased the item (which we didn't). I requested a refund and he said he was not authorized to do this. I told him I was disputing the charge with my credit card company. He told me that my account is now closed and gave me a number to put on my package when I return it (which I will using registered mail). It will probably cost more than $4.83 to return it, but I don't care. Beware of this scam!!!

    0 Votes
  • We
    webgab Oct 14, 2008
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    a verified customer
    Verified customer

    I had the same thing happen to me. I did sign up for some silly trial at $6.57 or something and was charged 78. for a crappy cd on how to ace Word (I manage a team of software developers for pete's sake). I recall I selected this "free" because it was the cheapest thing. Anyway I went to their site and cancelled. Here's the link: http://www.overnightgenius.com/excalibur/WebInteractions/findCustomer.php. Got confirmation no. that no more cds would be sent and there would be no more charges. In the meantime I wrote my bank and asked if there was anyway I could put a stop-payment on the existing charge. Worth asking.

    Good luck everyone!
    Webby

    0 Votes
  • Mi
    Mike McKown Oct 29, 2008
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    a verified customer
    Verified customer

    Whew - do I feel stupid. These guys are just sleazy con men. I did NOT order anything, never received any acknowledgement via postal or email. Yes, I have received four (4) cd cases with no instructions or bill or any indication of payment. I have not opened any of them and been taken for over $250. I looked at my bank statements and saw the unauthorized withdrawals. Called and was told that my money was not going to be refunded. I lost it, and they hung up. I called back and was told that they had an electronic signature and that they would give me an RMA # for the last item and credit me this last item only. I requested that they send that proof of signature / authorization and/or the terms and they said they could not do that.
    It's a good reminder to me that there are all sorts of crooks.
    So just like all of you above, I've been taken and if I come up with some additional recourse, I'll post it here.
    Best Regards to all,
    Mike

    0 Votes
  • No
    Noah Oct 30, 2008
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    a verified customer
    Verified customer

    Another one here... I recieved a CD just out of the blue earler this month. I thought it was junk mail and threw it away, then my credit card company called me with a fraud alert. There was the charge for $76.23 plus a couple other "handling" charges thrown in for good measure. I had no idea what it was about but my credit card company provided me with a phone number of OvernightGenius to call. I called and asked who they were and why I was being billed for something I never ordered. All I gave the lady on the phone was my zip code and first name and all of a sudden she starts rattling off all my information, INCLUDING THE VALIDATION CODE OFF THE BACK OF MY CREDIT CARD! After calling my credit card company back and canceling my account I reviewed my transactions for the last month and can not for the life of me figure out where these scam artists got my information... The only thing I can think of is that they have some spyware of some kind out there that steals your information when you make a legitimate transaction online. Look these crooks up on the BBB also, lots of complaints.

    0 Votes
  • Sc
    SChang Nov 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I recently recieved 3 packages in two days from

    Mineral Science (1040 Trade Ave, Dalas, TX),
    Overnight Genius (6899 Winchester Circle, Suite 103, Boulder, CO) and
    Acais Slim Diet (2807 N Glenoaks Blvd, Burbank, CA)

    Each package included a 'free' gift and a letter saying a bigger charge is going to follow. My bank account has been charged - so I've stopped my card and reported as fraud - I never agreed to these being sent in the first place.

    They all have the same error in the address, so they are obviously linked in some way. The only recent transaction I can find that may be linked to this is with a company called game-stock.com which I recently discovered is a pirate software firm in Thailand (after I had made a purchase).

    0 Votes
  • Gc
    G Carlson Nov 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Received set of CDs in mail today. No idea how they got my home address. A week ago we received a call from a different company inquiring about a purchase we had supposedly made; we contacted our credit card and cancelled the card immediately. Several charges were deemed bogus, including something from "Overnight Genius" about which we had no idea (sale was theoretically at 5:19 a.m., a time when my wife and I are sound asleep). Then the CDs arrived today. I went online, canceled the bogus Overnight Genius account, and sent the CDs back, unopened, with delivery confirmation (they have to be returned within 15 days or they say they'll charge your account $76.23--I don't worry so much about that because the credit card account was canceled). This is almost certainly a scam operation. The only Overnight Genius is the one who thought it up.

    0 Votes
  • Do
    Doug Nov 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have received on CD which I agreed to pay the shipping only. Then Overnight Genius charged my checking account %85.18 on October 14, 2008 and then again on November 7, 2008.

    I have not even received any more CDs nor do I want to. I called them and got an answering machine telling me how to go to their website and cancel the order and bank withdrawals.

    How do I get my money back? I never authorized them to withdraw anything except shipping charges.

    0 Votes
  • Wi
    William R CleevesIII Nov 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I got hit for $ 85.15 for software I did not order

    0 Votes
  • Wd
    wd Nov 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My visa card was charged $4.83 by Debt Snap. I had never heard of this company before today. I never contacted them or ordered anything from them. I am not in debt. I contacted visa immediately and they say they will not charge me. But I am concerned on how they obtained my credit card information. I am very careful with my information. It is not a large amount of money but the were trying to obtain it through fraud. When you go to their website, it is obviously a scam, as it is mainly for canceling (with a $19.95 fee) orders. They are thieves.

    0 Votes
  • Hb
    HB1016 Dec 08, 2008

    THIS IS STILL GOING ON MORE THAN A YEAR LATER!!! My husband is an IT Guy and got this in the mail, with no information but the envelope. Sine he is in IT he thought that he got it as a sales tactic. When I checked his credit card, there was a charge for $6.83, which HE NEVER AUTHORIZED. We closed the account THANKS TO THIS BOARD!!! THANK YOU!!! They removed the current charge of $6.83. We have no idea where they got our information from. It is really scary!! BEWARE OF THIS SCAM!!

    0 Votes

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