On 09/10/2015, I went to Expo as there is a baby fair. I pass by Oriental Hair Solutions(OHS) booth. I bought a $10 voucher from the sale guy, his name is Wayne. Before I bought, he said will help me book an appointment by 13/10/2015 and promise me there will be no hard sell to me. I believed on him. On 12/10/2015, I wait until 6:00p.m., there is no call from OHS to remind me for the appointment. So, I called Hougang Mall branch and ask. There is no appointment been book under my name. Ok, is fined. I book my own. 20/10/2015 7:15p.m., I went to this outlet and use the voucher and service from them. I was brought into the room, filled in all the information and finally they brought me inside the area to start the hair treatment. Everything, run ok until I wash my hair. The consultant said want check my hair scalp before dry the hair. The water are dropped from my hair and wet my shirts and pants! The consultant start to sell me package, she saw that I not intend to buy, said she go out take name card for me, but end up is not (she went out to seek advice) when she back into the room, her hand is empty. She told me she can give me special discount after seeking advice from her manager. After a while, her manager step in. Both of them start to hard sell. I keep told them I don't want. After half an hour (the mall is closing), there is no choice (I can't go out the room), I put a deposit $58 by nets. After that, the consultant just brought me go dry the hair. Until 28/10/2015, I told my sister about this case. My sister help to lodge a complaint to their head office. The person who picked up the phone is Corinne. After that, my sister said they want me to call them (Corinne) and talk to them personally. Ok, I called. We negotiate to meet up at Ngee Ann City outlet next day 7:00p.m.. My sister went together with me. When we reached there, not Corinne come out and talk to us, is Cindy Cheah (branch manager of Hougang Mall). I found I have been cheated as one the person try to hard sell me claimed she is manager. Cindy Cheah said that $58 dollar is a small amount and this is small matter. But it need to charge 10% of the admin fee, need to take 3-4 weeks to process the cheque payment and even want me go down and take the cheque when the cheque is ready. Told me this is big firm policy to charge 10% admin fee and said that cannot simply waive off the 10% as the account will not tally. She does not know both of us are accountant. She still said that I can claim back the same amount but have to within the day. Hello! The mall is closing. And told me that their outlet is open air, I can walk out as I like. Please, my hair is messy, how to walk out! Corinne told my sister that can get refund back within 7-10 days. But Cindy Cheah told us is 3-4 weeks and with 10% deducted as admin fee. And still want me go down take the cheque my own! The most important is she insulted me and my sister. As she knew that we are Malaysian, she said they are not Malaysia company, won't simply winding up. But, she forgot 2 things, OHS have branches in Malaysia and even Four Star travel agency also can winding up within a night!