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OpinionOutpost Customer Service Phone, Email, Contacts

OpinionOutpost
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4.3 582 Reviews

OpinionOutpost Complaints Summary

3 Resolved
103 Unresolved
Our verdict: If considering services from OpinionOutpost with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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OpinionOutpost reviews & complaints 112

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Newest OpinionOutpost reviews & complaints

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R
8:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

OpinionOutpost 2 £50 john lewis e-vouchers payment not received! 2,000 points earned doing surveys

Please send me the above 2 E- Vouchers. I have been waiting for 14 days now, since November 26th 2018, for you to e-mail the vouchers so I can spend them on a smart phone - at John Lewis.

My current basic phone is broken! I wish to buy before they sell out.

I have been doing surveys for quite a while and enjoy doing them, so please reply, asap.

Thank you.

Ruth Strange (Miss)

My email is [protected]@googlemail.com

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12:56 pm EDT
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OpinionOutpost survey redemption

I tried to redeem $20 yesterday, immediately after that I was booted out to the login screen. I logged in a I get a message... account has been frozen because of data concerns. I emailed, no word as of yet. I've been with them for about two months and now this has happened. I truly believe what others say about them. If using them, good luck. Even though I redeemed, they didn't pay!

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J
12:35 pm EDT

OpinionOutpost cannot access account frozen acct

was trying to make a redemption tuesday saying account is frozen will not let me redeem this is 2nd time have not change any info for this account was trying to redeem ten dollars will not let me redeem it has been a week now still sending me this reply have answer to all your question have tried to call your number still no response have redemption on this app

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Update by James Boyce
Oct 20, 2018 3:47 pm EDT

try to redeem will not let say account is frozen been a wk what going on cannot enter into app need my redemption

Update by James Boyce
Oct 18, 2018 3:05 pm EDT

jamesboyce2013@gmail.com try redempt say acc frozen need clearence i cannot make redemption

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S
3:04 pm EDT

OpinionOutpost online surveys with opinion outpost

Hello

I am contacting to ask why I have been terminated from the site? I was about to use my reward points( i had 205) for taking lots of surveys and i had the redeem now screen up and then it came up wiht a message saying ihad been terminated. I would like to know why please? I feel very annoyed that i have spent a lot of my personal free time ( i dont get much as i have a demanding toddler)completeing surveys and i seem to be booted out without any explanation. Please advise

Kind Regards

Stella Strike
[protected]@hotmail.co.uk

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Bitabw
, US
Apr 20, 2019 6:36 pm EDT

Doing these surveys are easy and fun, but remember the old saying, "If it sounds too good to be true...back off". This company needs to seriously update their technology and company employees to accommodate surveyors in getting paid. Afterall, we put in serious time to complete these surveys and Opinion Outpost is well compensated by companies seeking consumer reviews. Appears they may be in the process of encountering class action lawsuits!
Be on the lookout, I want my $$ too.

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C
8:43 pm EDT

OpinionOutpost error message

I'm about to finish a beverage diary survey, but for some reason, when I hit "submit", I get an error message. I don't understand. I recorded all the beverages I had in the week. The survey was working okay, when it came to recording beverages during the week, yet it won't let me submit my answers? I had this issue the last time I participated in this kind of survey, yet it still wasn't addressed. Why? What's up with this?

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2:18 am EDT

OpinionOutpost survey submission

I had just attempted a survey, and as my answers were being submitted, I got an error message. I don't know whether I got disqualified or actually completed the survey, but I'd like to know which is the case for this particular survey. Plus, my survey history states that this survey wasn't finished, yet when I clicked to attempt to finish it, it said I already finished the survey.

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1:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

OpinionOutpost being told I abuse the survey panel for points

I had submitted a question regarding a survey that I tried to enter but was supposedly already in. Now mind you my account was hacked a few years ago. If I am clicking on a survey that I have never entered before how can I complete it. This is the email I received back:
Hello Stacie,

Thank you for writing in, and apologies for any survey issues.

In reviewing your account, we see that there have been several instances where you have requested points for surveys you have not actually completed. This is considered abuse of our system, and is against our terms of service.

Unfortunately, we will not be able to offer you any further surveys with OneOpinion at this time. We apologize for the inconvenience, and wish you the best.

Best,

Jennifer H

Member Care
Please tell me why I am being banned for asking a question. Does this make any sense? No No it does not. Then no one gets back to you.

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3:05 pm EDT
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OpinionOutpost opinion outpost website

I signed up to be Paid for My Opinion on the Opinion Outpost website and have spent hours of My Precious Time filling out surveys. Non of which have counted or given me points on my account, what so ever. To add to the insult and inconvenience, I'm filling out private information about My Personal Household just to be told that the survey I just wasted 10 minutes taking has Expired or that That Specific Survey Is No Longer Available! I feel like I have been totally scammed, and unless you can provide me with information explaining otherwise... I Will Be Contacting The Better Business Bureau to take my complaint further. Thank You 09/09/2018

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10:19 am EDT

OpinionOutpost no customer service response/no points received for time

I actually like the concept of Opinion Outpost. For the most part, I get what I want out of the site. However, what I do have a problem with is getting NO response from customer service when a survey goes wrong. The point is to put your time and effort into these surveys for a reward back. So when something goes wrong with a survey that I took the time to complete (at one point, close to an hour!) and I reach out, but get no response back, that's highly alarming and messes with the extra income I should be receiving. NOT OKAY. Customer service needs to be much better.

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Stacie2084
, US
Sep 13, 2018 1:39 pm EDT
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i'm having the exact same problem with them. they are trying to say I am abusing the points system

A
A
AlisonF313
, US
Sep 09, 2018 3:08 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This is the exact same complaint that I have!

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S
5:48 pm EDT

OpinionOutpost pay out

I am like so many others have had my account frozen when trying to cash out with this company. I have messaged many times and got no answer but suddenly when i mentioned that I would report them to trading standards they answered and said they were going to look at my account that was weeks ago so now i think it is time trading standards were informed.
I would like everyone who have had the same problem to do the same.

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S
11:59 am EDT

OpinionOutpost login

It won't let me login to get my points redeemed.
Says i'm using the wrong password.. But it keeps freezing up ever time I try to get them to send me an email confirmation on my password.. So I can log in to redeem my points.. I can do survey's just cant collect my rewards.. Hope this gets fixed soon.. It also freezes up if I try tonight through goggle or even face book.. I know I won't be doing any more survay until this problem is resolved, other wise it's a waist of my time and data to take the surveys.. Please get this fixed fast

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J
12:02 pm EDT

OpinionOutpost password issues

I didn't remember my password. When I tried to reset it, it asked for the password I forgot and would not let me go forward until I supplied it.

I am unable to claim rewards if I can't reset my password. I do not remember my old password.

There seems to be a glitch - it won't let me do anything without supplying my old password. Surely I'm not the only person to have forgotten a password?

Thank you,
Jan Olandese
[protected]@aol.com

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11:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

OpinionOutpost frozen account

This survey sites was one of my faves. Yesterday, however, I tried to cash out my points via paypal and when it directed back to the site, it said my account was frozen?!

I have tried emailing with no response. I also called their toll free line only to say that everyone was busy and to please stay on the line. After that message, it went straight to voicemail! I'm very disappointed after reading everyone else's complaints. Looks like I wasted my time and won't get paid either. 🤨

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J
4:10 pm EDT

OpinionOutpost payment not received and account banned for no reason! lawsuit inbound!

Hello opinion outpost, you have made a grave mistake terminating my membership as soon as I go to redeem my points for paypal. Everytime I [censored]ing go to redeem my money with you, I always have my computer recording the [censored]ing screen so I have full proof of you scamming me out of my 225 points and you will be prosecuted in for this. The first time you banned me, you then unban me and when I go to use my points, you ban me again the next second! Scams! I have already called the police, already filled a bbb claim and made multiple videos waiting to be uploaded to youtube about your scam, I have 340, 000 subscribers so I have a large audience and they will listen to me and we will battle you. I am so mother[censored]ing angry, I can barely [censored]ing breathe right now, I literally want to kill someone, you are a fool, a conman and a lazy sack of [censored]ing [censored]. I want my account back and my money and points put in right [censored]ing now! Do you [censored]ing hear me?!?!?!? Right mother[censored]ing now! The police are gonna get involved, i'm already preparing to fill the suing process and you will not have anywhere to run as I have full proof of you taking down my account as soon as I redeem my money, you either give me my money today and now or you suffer the consequences! I will not back down! You will not do what you want me, I don't know who da [censored] do you think I am but i'm not the type of person to just have you steal my money and nothing happens. I will stripe your bank account bare with these lawsuits and you will pay for this! If I don't get my membership and my points in full back, you will be getting hit you [censored]ing scamming pieces of [censored]s, I knew this would eventually happen hence why I always have the recorder on when im redeeming the points with you lot, the reviews were right, you wait until someone has money and when they want payment, you just terminate their account for no good reason but this will all change! My lawyer is already on the process, you have exactly 24 hours to remove and send the money to my paypal account or else, I would pack your bags and shut down this company because I promise you, you will not return from this, not only financially but in terms of reputation, no one else will join your site after this because I will make sure this gets everywhere on youtube, reddit posts, pilot reviews, survey police and many other places where everyone can see the scam you are running. You wont get away with this! You wont! You wont! You won! My email is: [protected]@gmail.com but i'm sure you already know with all the messages and emails and calls you have already ignore! This ends now!

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12:37 pm EDT
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OpinionOutpost survey payout/frozen account

I went to get my pay out for my rewards and opinion outpost froze my account and did not provide me with my rewards. I have sent 4 emails asking for help and I also called customer service to no avail. Seems to be a common problem. I can;t even use my account because they have scammed me and froze my account. When doing research there are numerous websites with people's complaints of the same issue. It seems that this is a total scam. Once you complete enough surveys to gain your rewards, they freeze your account so that you are unable to have access to obtaining your rewards. What I had done was redeemed my rewards through paypal. I signed into paypal and I selected the redeem your rewards option. It did not carry over, so I went back to my opinion outpost page and it was at that time a notice popped up and said your account has been frozen for data purposes. Almost everyone else that has complained has the same exact complaint. This is absolutely ridiculous and they need to be shut down,

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3:43 pm EDT
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OpinionOutpost frozen account, no new surveys, unable to claim rewards

Once I checked out this web site, I realized I am far from alone with my complaint. I had participated in surveys from Opinion Outpost in prior years and never had a single problem. The times they have changed...

Last week, I spoke with one of Opinion Outpost's customer service reps assured me that she would "escalate" my problem in her database and told me to call back in three (3) days to receive a resolution. Since then, I am unable to reach a live person. I have left two (2) voicemails to no avail.

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4:46 pm EDT
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OpinionOutpost opinion outpost freezing my account, can't redeem my earnings!

Last week I was having problems logging in to my account. I kept receiving emails to take new survey's. They allowed me to enter and take several survey's, from the emails. However when I would try to redeem my points it wouldn't let me sign in. Ok. So my thinking at this time was I had problems with my device that I originally signed up with for my account... I kept trying to sign in from a different device, it wouldn't let me. So I thought my account was terminated. I decided to do a new account- okay all went fine. I was receiving an taking survey's, had enough made to cash out at 15.00- But then three days later it was frozen. I emailed Opinion Outpost about this, I waited a entire week and a half now- still no response. I don't know what happened- but just as everyone else has expressed I worked very hard to get my points, I have even had product reviews, where had received free products to test... All was going great until one day it just wasn't.

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7:58 pm EDT
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OpinionOutpost unpaid surveys

As of about 3 weeks ago I was a member of opinion outpost and regularly attempted to do surveys, for every 10 that I attempted it allowed me and paid me for probably 1 of them, however I managed over 3 months to accrue 460pts, whilst processing my payout I apparently infringed the rules(not purposely) and my membership has been suspended. For 3 weeks now I have tried to no avail to contact them, informed 4 times that they will get back to me, but so far they have not done so. They owe me £23 (460pts), which I've just found out would've been $46 if I was residing in USA, which actually equates to £33 approx, so not only am I being ripped off I have also been discriminated against because of my nationality(UK citizen).

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1:22 pm EDT

OpinionOutpost amazon gift card

I'm trying to use my Amazon gift card of $17.90 and was told by Amazon that the claim code is not a good one. Please help me with a new one or an alternative payment. Originally I wanted to be compensated to my PayPal account, but ran into a wall because my account is not verified. So, an Amazon card was an option but apparently the claim code is either wrong or non existent. Can you please help me so I can further participate in surveys.

Christina Bo[censored]
[protected]
[protected]@yahoo.com

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5:52 pm EST

OpinionOutpost deleting my account

It won't let me log into my account with the correct email & it won't even send a reset link to my email. I have no problem with the website apart from this. My account email is [protected]@outlook.com. I'm not too sure of what else to do I've tried to find a way to contact them but there is no email or advise anywhere on their website so I'm very unsure of what to do.

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Q
qwertyuiowertghjytrewserftghjk
, US
Jul 23, 2018 8:52 pm EDT

Have you tried going to the junk?

OpinionOutpost Customer Reviews Overview

OpinionOutpost is an online platform that connects businesses and researchers with individuals willing to provide feedback through surveys. Users sign up to participate in market research by sharing their opinions on various products and services. In exchange for their time and insights, participants earn rewards such as cash or gift cards. The service aims to facilitate consumer-driven data collection while offering users a way to earn incentives for their contributions. OpinionOutpost is a tool for those looking to influence future products and services while receiving compensation for their input.

OpinionOutpost In-depth Review

In summary: OpinionOutpost is a user-friendly platform that offers a variety of surveys to its users. It stands out for its straightforward sign-up process, diverse survey options, and a reward system that incentivizes participation. While the survey frequency and payout threshold are reasonable, users should be aware of the time commitment required for each survey. The platform's reliability, coupled with an intuitive user interface, makes it a competitive option in the market of survey sites. However, like any platform, it has its pros and cons, which should be considered before signing up.

Overview of OpinionOutpost: OpinionOutpost is an online platform that rewards users for sharing their opinions through surveys. It connects companies with consumers who provide valuable feedback on products and services, influencing future business decisions.

Ease of Use and Website Navigation: The website is designed with simplicity in mind, making it easy for users to navigate and find surveys that match their interests. The layout is intuitive, and users can quickly access their account information and rewards.

Sign-Up Process: Registering with OpinionOutpost is straightforward. Users are required to provide basic information and can start participating in surveys shortly after completing the sign-up process.

Variety and Types of Surveys Offered: OpinionOutpost offers a wide range of surveys, including consumer products, advertising effectiveness, and political opinions. This variety ensures that users have access to surveys that are relevant to their interests and expertise.

Time Commitment and Survey Length: Surveys vary in length, typically taking between 10 to 30 minutes to complete. Users should be prepared to dedicate a reasonable amount of time to each survey to earn rewards.

Reward System and Incentives: Participants are rewarded with points for each survey completed, which can be exchanged for cash or gift cards. The platform occasionally offers sweepstakes entries and other incentives as additional motivation.

Payout Threshold and Redemption Options: The payout threshold is relatively low, allowing users to redeem their points for rewards more frequently. Redemption options include PayPal cash and popular gift cards, providing flexibility for users.

Reliability and Frequency of Survey Opportunities: OpinionOutpost is known for providing a steady stream of survey opportunities, although the frequency can vary based on the user's demographic profile.

User Experience and Interface: The platform's interface is clean and user-friendly, contributing to a positive user experience. Information is presented clearly, and the process of taking surveys is streamlined.

Customer Support and Service: OpinionOutpost offers customer support through email and an FAQ section. Response times may vary, but the service is generally helpful in resolving user issues.

Privacy and Data Protection: The platform takes user privacy seriously, employing measures to protect personal information and ensure data is used in accordance with their privacy policy.

Community Feedback and User Reviews: User reviews are mixed, with some praising the platform for its ease of use and reward system, while others cite concerns over qualifying for surveys and customer service responsiveness.

Mobile Accessibility and App Functionality: While OpinionOutpost does not have a dedicated mobile app, the website is mobile-friendly, allowing users to take surveys on the go from their smartphone or tablet.

Comparison with Competing Survey Platforms: Compared to other survey sites, OpinionOutpost offers competitive rewards and a user-friendly experience. However, some competing platforms may have a higher survey availability or offer additional ways to earn points.

Pros and Cons: Pros include a user-friendly interface, diverse survey options, and a reasonable reward system. Cons may include the potential difficulty in qualifying for surveys and the variability in survey frequency.

Final Verdict and Recommendations: OpinionOutpost is a legitimate survey platform that is worth considering for those looking to earn extra income through surveys. It is recommended for users who appreciate a straightforward and user-centric approach to online surveys. However, users should manage their expectations regarding the frequency of surveys and qualification criteria.

How to file a complaint about OpinionOutpost?

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1. Log in or Create an Account:
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with OpinionOutpost in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with OpinionOutpost. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow each step carefully to effectively file your complaint or review about OpinionOutpost on ComplaintsBoard.com.

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OpinionOutpost contacts

Phone number

+1 (877) 254-1234

Website

www.opinionoutpost.com

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with OpinionOutpost Customer Service. Initial OpinionOutpost complaints should be directed to their team directly. You can find contact details for OpinionOutpost above.

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Use this comments board to leave complaints and reviews about OpinionOutpost. Discuss the issues you have had with OpinionOutpost and work with their customer service team to find a resolution.