OnPoint Warranty Solutions’s earns a 1.0-star rating from 4 reviews, showing that the majority of customers are dissatisfied with warranty services.
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Won't answer my Claim on Samsung Refrigerator
I have a new Samsung Bespoke refrigerator. I bought it as is at a scratch and dent store. I worked fine for about a month and has since stopped cooling.
I filed a claim and they sent out a technician who said he could not diagnose the problem and has no access to parts for this model even if he knew what was wrong. He wrote a report saying as much. OnPoint says they never received the report and are "investigating." then said that the parts are being ordered but can't say when they will arrive.
But hold on, the tech never identified a problem. How do they know what parts to order? I believe they are lying to me.
Recommendation: Stay away! Do not purchase a warranty from these crooks!
Scam - Stay away
Worst customer service I've ever dealt with. Denied coverage on a table, grasping at a technicality on me using the word "i think" when mentioning the damage to the table.
Requested they check the call logs, I was told that would be done in a few days and I'd hear back from an agent. Never happened. Called a month later and got a new rep who apologized and said no one ever even looked at the recorded call logs, but she did tell me she thinks I would have my claim reversed in my favor, and that i'd hear back from them in 2 days at the latest. Another week goes by and nothing from these guys.
Absolute headache dealing with Guardian/OnPoint. NEVER buy the warranty, and never work with this company.
Recommendation: STAY AWAY
Unreliable service
I am appalled by this service. I purchased the additional warranty coverage for a sectional sofa because I was told that the coverage was reliable. I rarely add these types of coverages for fear that they are a scam. Turns out I was right. After submitting a claim with corresponding photos, my claim was denied because they argued that my damage was a "tear" (which is not covered) and not a "rip" (which is covered). I now find myself in the sad position of having to learn the difference between a tear and a rip, which to me is nothing other than semantics. It bothers me to think about the number of people daily who are purchasing additional coverage on furniture only to find out that they threw their money away. Especially when the sales personnel are incentivized to upsell these services but are unaware that the coverage they are selling in good faith is basically a scam.
Recommendation: Avoid at all cost
I tried to use to for a furniture i bought.Even though accidents are covered, they said i didnt say it was an accident and hence its not covered.
OnPoint Warranty Solutions Complaints 1
Illegal business practices
Unfair employee treatment yelling at employees telling them they are stupid making them try to meet goals that they don't require foreign employees to meet making them lie to customers saying they cover damages to products that they do not cover, lying to their retail clients telling them that they cover damages to products that they will not cover ,wich in turn causes the sales people to lie to consumers and say everything is covered completely when in fact hardly anything at all is actually covered . It is all a scamming company that after initially receiving upfront cost they don't cover what the retail sales companies tell you it covers lies from the beginning.
Claimed loss: 3500.00
Desired outcome: Complete change of company practices and apology to the retailers and fair treatment to employees and apology full refund of losses
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You’ve exposed OnPoint Warranty Solutions for their shady practices and mistreatment of employees. Forcing staff to lie to customers and then failing to cover what they promise is a textbook scam. Hopefully, people see this and steer clear — companies like this need to be called out for their deceitful tactics.
Is OnPoint Warranty Solutions Legit?
OnPoint Warranty Solutions earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for OnPoint Warranty Solutions. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Onpointwarranty.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Onpointwarranty.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a onpointwarranty.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
However ComplaintsBoard has detected that:
- OnPoint Warranty Solutions protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to OnPoint Warranty Solutions has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
About OnPoint Warranty Solutions
OnPoint Warranty Solutions has a highly experienced team of professionals who are committed to providing exceptional customer service and delivering innovative solutions that meet the evolving needs of their clients. The company's technology is designed to be flexible and customizable, allowing businesses to tailor their warranty and service contract programs to meet their specific needs.
One of the key features of OnPoint Warranty Solutions is its cloud-based platform, which allows clients to access their warranty and service contract data from anywhere in the world. The platform is fully integrated with industry-leading system providers, making it easy for businesses to manage their warranties and service contracts from a single, centralized location.
OnPoint Warranty Solutions also offers a range of additional services, including claims management, risk management, customer service, and repair management. These services are designed to help businesses optimize their warranty and service contract programs and improve their bottom line. Additionally, the company's team of experts can provide guidance and support to businesses looking to launch or revamp their warranty and service contract programs.
Overall, OnPoint Warranty Solutions is a trusted partner for businesses looking to enhance their warranty and service contract programs. With its advanced technology, comprehensive suite of solutions, and dedicated team of professionals, OnPoint Warranty Solutions is well-positioned to help businesses achieve their goals and drive success.
Overview of OnPoint Warranty Solutions complaint handling
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OnPoint Warranty Solutions Contacts
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OnPoint Warranty Solutions phone numbers+1 (877) 668-4681+1 (877) 668-4681Click up if you have successfully reached OnPoint Warranty Solutions by calling +1 (877) 668-4681 phone number 0 0 users reported that they have successfully reached OnPoint Warranty Solutions by calling +1 (877) 668-4681 phone number Click down if you have unsuccessfully reached OnPoint Warranty Solutions by calling +1 (877) 668-4681 phone number 0 0 users reported that they have UNsuccessfully reached OnPoint Warranty Solutions by calling +1 (877) 668-4681 phone number
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OnPoint Warranty Solutions address9900 Corporate Campus Dr, Louisville, Kentucky, 40223-4050, United States
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OnPoint Warranty Solutions social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 12, 2024
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