OKCoin’s earns a 1.0-star rating from 0 reviews and 2 complaints, showing that the majority of cryptocurrency traders are dissatisfied with trading platform.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
They won't let me withdraw my Alt Coins that I paid for and I have LV 2 Account and I'm verified
They won't let me withdraw my Alt Coins that I paid for and I have LV 2 Account and I'm verified.
On 03/22 I transferred $500 from my checking account to my account on H323****1323536383336H.com to invest in crytocurrency
On 03/22 I transferred $500 from my checking account to my account on H323***1323536383336H.com to invest in crytocurrency. The money showed in my account, but I was unable to access it. I contacted customer support and was told it was being extradited to release my funds. On 03/23 my funds were still unaccessable so I contacted customer service again and was told the same thing about it being extradited. On 03/24, I still couldn't access the funds, except this time they had withdrawn the funds from my checking account. When I contacted customer service again, I told them since I couldn't access the funds, I wanted my $500 refunded back to me. I was told they couldn't refund my money, but they would be extradting it to resolve the issue. As of today, 03/30, I still can't access my funds and they still won't offer a refund. The money shows in my assets on their website, but it's frozen and they haven't given an explanation why.
On 03/22 I transferred $500 from my checking account to my account on H323***1323536383336H.com to invest in crytocurrency. The money showed in my account, but I was unable to access it. I contacted customer support and was told it was being extradited to release my funds. On 03/23 my funds were still unaccessable so I contacted customer service again and was told the same thing about it being extradited. On 03/24, I still couldn't access the funds, except this time they had withdrawn the funds from my checking account. When I contacted customer service again, I told them since I couldn't access the funds, I wanted my $500 refunded back to me. I was told they couldn't refund my money, but they would be extradting it to resolve the issue. As of today, 03/30, I still can't access my funds and they still won't offer a refund. The money shows in my assets on their website, but it's frozen and they haven't given an explanation why.
They won't let me withdraw my Alt Coins that I paid for and I have LV 2 Account and I'm verified.
Is OKCoin Legit?
OKCoin earns a trustworthiness rating of 36%
Be careful. Check reviews and watch out for issues before dealing with OKCoin.
OKCoin protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We conducted a search on social media and found several negative reviews related to OKCoin. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
OKCoin offering cryptocurrency services, it is important to be aware of the potential risks involved. Cryptocurrency transactions can be anonymous and irreversible, making them a prime target for scammers and fraudsters.
However ComplaintsBoard has detected that:
- OKCoin has claimed the domain name for okcoin.com for a long time, scammers and fraudulent websites can also claim domain names for a long time and use this as a tactic to appear more trustworthy.
- Okcoin.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Okcoin.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
- We looked up OKCoin and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
- Adult content may be available on okcoin.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
Overview of OKCoin complaint handling
-
OKCoin Contacts
-
OKCoin emailspablo.magro@okcoin.com99%Confidence score: 99%support@okcoin.com97%Confidence score: 97%Support
-
OKCoin address388 Market Street Ste. 1300, San Francisco, California, 94104, United States
-
OKCoin social media
-
Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJan 06, 2025 - View all OKCoin contacts
Recent comments about OKCoin company
They won't let me withdraw my Alt Coins that I paid for and I have LV 2 Account and I'm verified
Swiss FX Trade
2 reviews
Bitfinex
3 reviews
Crypto Exchange
17 reviews
Apex FX Trade
2 reviews
Bitstamp
25 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
I signed up for OkCoin from a referral link. This offer required to pass level 2 verification, deposit $100 into your account, and trade $100 of any crypto to get $10 in BTC. I signed up on 5/23, deposited $101, and bought $100.7279 USDC. However, my attempts at getting this bonus have failed and the support is inept at crediting me the amount and always marks my complaints as "solved" despite not being close to being solved. Additionally, OkCoin offered a promotion to make my first $100 deposit in May to earn $10 in BTC by 6/18. I confirmed with their support that I would get this promotion too. Once again, OkCoin has failed at paying out this bonus. Avoid this site!
I sent funds via ach to this company in order to buy & invest in bitcoin. Although the money was successfully deposited over 20 days ago, the company is not letting me withdraw the funds. I have spoken to their customer support every day for the past 6 days. Nothing is being done. I asked them to refund the funds to my bank account but each time I talk to them, they're saying they are "escalating" my case and someone will be in contact with me. Nothing is happening. I want to have access to my funds or have the funds returned to my bank account !
I am trying to verify my identity using their identity verification system. It is not working. This is required for me to withdraw my funds. I have tried multiple times and have spent hours trying. I emailed customer service for assistance. They will not assist me, and told me they cannot verify my identity unless I use their automatic system, which I already explaned was not working.
I cant contact support I have $175 invested in crypto currency and need it back in my bank account.I can not sign in or change my password because my phone number changed and cant receive an sms text.I cant get ahold of them to fix this although they say you can.Contacting support gets you the same automated email telling you how to change your password..Which I can not do I need to get ahold of them and get my money back to my bank account Thanks