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Off Duty Officers
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www.offdutyofficers.com
www.offdutyofficers.com

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2.3 3 Reviews

Off Duty Officers Complaints Summary

1 Resolved
2 Unresolved
Our verdict: Engaging with Off Duty Officers, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Off Duty Officers reviews & complaints 3

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Newest Off Duty Officers reviews & complaints

ComplaintsBoard
R
10:54 pm EST

Off Duty Officers Deceptive Marketing

I agree with the earlier reviews and wish to further elaborate on my experience as a client of this company "Off Duty Officers, " yet there are no off duty officers / law enforcement working for this company! I recently switched companies after I found out that this Off Duty Officers company terminated former Vice-president of Operations Doug Packwood, Operations Manager Juan Santillana and his son Jack Packwood for NOT billing clients like us for the time the guard we ordered does NOT show up. I have REPEATEDELY caught guards Sleeping IN THE OPEN on my property in Grosvenor Square in Point Loma. I have found out the guards we had were not actually off duty law enforcement, but regular $10 earning security guards. If you do not believe me, ASK some of the guards you hired from this company, if they show up at all. I was appalled to find out this company does NOT even conduct a standard background check on some of employees it hires. Also, note the "armed" guards of this company come from a subsidiary of Off Duty Officers, aka JMJ security, who are also not off duty law enforcement- but are recruited among the regular security guards of this company, security guard supervisors such as Eric Jiminez, admittedly not having ANY law enforcement OR military experience working as an Armed "Off Duty Officer" . Employees of JMJ, aka the Armed wing of Off Duty Officers have to BID on shifts weekly via email and are lucky to even land one 4-hour shift a week. Clients, believing these people are actually OFf Duty Law Enforcement through the deceptive marketing of frauds like Terry DeGelder, the founder of this cop impersonator company, his schedulers like Luis Peinado, and Maegan Teague will try to deceive you into contracting with them and ripping you off at rates of $55-75 an hour. Before contracting, ask them if there are even any off duty cops from San Diego PD, or adjoining towns. I guarantee you won't find them at all, based ny inquiries on the armed guards I hired onto my sites. Do not be fooled; there are no off duty law enforcement/ cops working for "Off Duty Officers."

Read full review of Off Duty Officers and 2 comments
Update by Rebecca Neimand
Apr 01, 2016 8:05 am EDT

AND why was your company fined-- an unlicensed guard maybe, or false advertising?

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Terry deGelder
, US
Apr 18, 2016 11:23 am EDT

All BS by disgruntled fired ex employee

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terry degelder
, US
Mar 29, 2016 11:09 am EDT

The person making this complaint was terminated for gross misconduct.

ComplaintsBoard
E
11:40 pm EDT

Off Duty Officers Deceptive Marketing, Incompetent Management

This company engages in deceptive marketing. Operations managers/ schedulers like Maegan Teague or Luis Prinado will try to deceive you into thinking that the Security Officers they will provide you are actually Off Duty Law enforcement officers, when in reality many of them are NOT even licensed to work as Security Guards! Some have even been caught smoking marijuana or drinking with tenants while working posts, some won't even show up to your property. Operations Manager Maegan Teague is very unprofessional, not even responding to inquires regarding the PPO of her company. Also note, former Vice President of Operations Doug Packwood and Retired Chula Vista Policeman was recently terminated from this company after it was discovers he would not bill clients for the time the assigned guards show up. In short, Please do not hire this company, many guards hire are either unlicensed or have criminal records such as DUIs, theft as this company does not conduct background checks.

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Erol D Kerestecioglu
, US
Mar 25, 2016 4:40 am EDT

And another ODO guard

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Erol D Kerestecioglu
, US
Mar 25, 2016 12:04 am EDT

This is one of ODO's supervisor's hard at work

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terry degelder
, US
Dec 14, 2015 3:47 pm EST

The person who wrote this review was fired for cause and now is a disgruntled ex employee

ComplaintsBoard
S
10:04 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Off Duty Officers Low-No Integrity

Off duty officers INC. is a company that obtaines contracts for securing locations in the private and public sector. They have guards that are retired and new, armed and unarmed. ODO as they are often referred as, has a great concept. There are some issues. The management at ODO i.e. Juan Santillana (so-called previous Marine) has little if any ability to communicate with the officers. He claims to be a ex-Marine but displays little if any qualities any that our men of uniform possess. He is a fraud. He doesnt care, respect or honor anything. Unless he really needs something. Their tactics are diabolical when hiring and dismissing employees. Such tactics as changing your pay after you have worked hours and never giving your money back. Or even cutting hours without prior notification. (In many circles this would be called stealing or indecent at best) The attitude when they take over a contract is take as much from the guards as they can. Fire who will not take lower pay and replace them with garbage guards. They can in fact get contracts for cheaper because of this. They promise the client a lower cost for services. Then they go in and cut the pay of the guards. Some even suggest all the while giving themselves bonuses. They have a tight three man click . D. Packwood, J.Santillana and a Office admin. None of these people can be trusted and never work for them. They dont keep promises and no matter how much you do with or for them they only respect money. They dont have honor and can never be trusted. Do not hire them for services or work for them. They are not as they appear. When they leave a company they leave it in disarray and confusion to cause disruption. BEware!

Read full review of Off Duty Officers and 4 comments
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The complaint has been investigated and resolved to the customer’s satisfaction.

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Erol D Kerestecioglu
, US
Jun 14, 2016 9:49 pm EDT

another fine for hiring Unlicensed security guards and Impersonating Cops
the Unlicensed guards here make around $10/hr., which is why you won't see any off-duty cop here

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Erol D Kerestecioglu
, US
Jun 14, 2016 9:47 pm EDT

Another Fine by the State of California for Hiring Unlicensed Security Guards
and Impersonating Police Officers

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Erol K
, US
Mar 24, 2016 1:24 pm EDT

Here is an ODO Supervisor goofing off on the job

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Douglas Packwood
San Diego, US
Feb 26, 2013 3:36 pm EST

If you have a complaint as an employee please come visit us. We would be glad to discuss your concerns.

Is Off Duty Officers legit?

Our verdict: Complaints Board's thorough examination reveals Off Duty Officers as a legitimate entity with notable strengths. Despite a 33% resolution rate on customer complaints, which invites a closer look, Off Duty Officers stands out for its commitment to quality and security. Clients considering Off Duty Officers should delve into its customer service record to gauge compatibility with their expectations.

Off Duty Officers earns 96% level of Trustworthiness

Perfect Trust Endorsement: Off Duty Officers achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Off Duty Officers. The company provides a physical address, 3 phone numbers, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Off Duty Officers's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Offdutyofficers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Offdutyofficers.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

The Off Duty Officers website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

However ComplaintsBoard has detected that:

  • Offdutyofficers.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The offdutyofficers.com may offer a niche product or service that is only of interest to a smaller audience.
  • Off Duty Officers protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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Contact Off Duty Officers customer service

Phone numbers

1 888 408 5900 +1 (858) 657-9741 More phone numbers

Website

www.offdutyofficers.com

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