NYCERS review: stalling of pension disbursement to elderly widow 1

My husband was a retired NYC Transit worker. He passed suddenly on April 9, 2013. I submitted all proper documentation to NYCERS on April 17th, 2013 for his pension plan. As of this date, I am yet to receive the application from NYCERS. When I call there, I am told they are allowed 90 days to send me paper work. It has now been 90 days. I called again and they said they will email the benefit department and get back to me in 7 days.

I am an elderly woman and have a mortgage and bills to maintain.

Please help me get something done here. I feel that they are abusing my rights here.