Nuts.com review: You did not fill my order completely, but took all the money, $231.79. Please fix.

Order # N7164119 you did not send me a complete order, but did charge me. I have used you for years happily. Not happy now. Please fix asap. your suggestions when I tried to send this complaint was that it was too short and unlikely to be addressed. Why is that the case? Customer Service needs to do a better joy of filling full orders and not taking money for item not provided. I am sure you have a good explanation and will make this right. Unless you have sold the company to a conglomerate that doesnt care. They people should know. Thanks, Patricia