Novotel Wolverhampton England UK review: Jumper returned or replaced

Dear Sir / Madam,

I am writing to you to raise an issue about: Novotel Wolverhampton Hotel, I have already made a written complaint 7 days ago and have had no response.

The issue that I have experienced was: My partner and I stayed at the Novotel Wolverhampton and I left my grey all saints jumper in room 223 on the night of 8 November 2022.

I called as soon as I realised on the 10 November at 9:06 and the lady said she would check and come back to me asap.

I didn’t hear so called again at 15:51 and was told the same thing and I would receive a call back.

I still didn’t get a call back so I called again on 11 November at 16:18 and was told they would check and call me back. I reiterated this was my third call.

I still didn’t get a reply so I called again on 12 November at 11:22 and the lady called me back to say it wasn’t in lost property or on the housekeeping trolleys.

This meant that It was incredibly frustrating that I never got a call back but my main worry was my jumper as it was expensive and new. I am also not convinced everything was done to find it.

I want my jumper returned and a proper look into what happened. If my jumper can not be found I would like the cost of it so I can buy a replacement jumper.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Maria Franklin

Reservation or booking reference [protected]

Hotel name or location Novotel Wolverhampton

84 Vivian Road,

Birmingham West Midlands

B170DJ