NouvebellePeptide Cream

I ordered a "sample" product of Nouvebelle in January 2016 and was charged less than $5.00 as advertised. I called and cancelled the product immediately after receiving the samples. I received a shipment of cream from them on March 7, and my credit card was charged $97 and change. I called the number on the invoice [protected] and told the representative that I had not ordered the product and wanted the charge removed. He said he could refund 50% of the price. I said that was totally unacceptable and would dispute the charge. He talked to his "supervisor" and said he could give me 70% refund. I again replied that I planned to dispute the charge with my credit card company. After talking to his "supervisor" yet again he said I would received a full refund. I have his name and extension, and he said I would receive confirmation via email. I'm not sure if I should go ahead and dispute the charge with my credit card company for good measure.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.