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I had my Scooter, Norauto Classic 125 Matricula 2452HZR, towed to Norauto On the 2nd August 2019 as the Junta de culata broke. I chose Norauto as this is from who the Scooter is made so I assumed they would have parts and/or be able to fix it quickly as it is their brand. It is now the 26th of November almost 4 months later and I am still waiting. I have called Norauto once a month (as they have not contacted me once) to ask what is happening and they simply say they are waiting for a part. They have also told me they would call back several times and never have! In this day and age it is not difficult to track a part from somewhere and have it delivered within a matter of days. The scooter is my only form of transport and I have subsequently had to change jobs and take a pay cut as I am unable to travel!
I have run out of patient with the service there and am becoming increasingly agitated as the weeks and months pass by. I wish to have the bike repaired with compensation for 4months of waiting, loss of wages and insurence.
Please can you advise how to resolve the situation.
Kind regards
Sarah Smith
+34 [protected]
[protected]@hotmail.com
The Scooter is booked in under the name of Juan Antonio Ramirez Dominguez as this is my partner who is spanish and can communicate easier than myself.
