The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Nicor Home SolutionsWasher machine deemed unrepairable

D Oct 04, 2021
This review was posted by
a verified customer
Verified customer

My name is Deborah Campbell Smith
926 W. Terrace Drive
Glenwood, ILL 60425
708.710.1491

Account# 389257
Contract # 910075

Mr Appliance came out on 7/6/2021 Invoice# 5835508 Deemed machine unrepairable. $400.00 to be issued toward purchase of New machine. Tech name was Rodney Authcode# 2743266
I did filed claim and emailed to claim reimbursement @amwater.com all forms plus receipts to them. Was told it would take 4 weeks. Called after 8 weeks spoke with Suptvisior Roberta L Deoach-Wright who was very sorry for this experience. She ask me to mail her all my info. She confirmed that she had received all my information. Because they had changed systems in which this update would benefits customers more speedy. Today I still receive information stating they have not received recipcts for washer or my plumbing issue. I will do another complain concerning my plumbing issue

email - [protected]@aol.com
[protected]@gmail.com

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Nicor Home Solutions's response · Oct 05, 2021

    Hi Deborah. I have shared your message with our account specialist group, and they will be reaching out to you soon. Thank you.

  • Nicor Home Solutions's response · Oct 14, 2021

    UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.

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