The complaint has been investigated and
resolved to the customer's satisfactionResolved Nextel — Service sucks!
resolved to the customer's satisfaction
Where do I begin. My husband got a Nextel i530 phone a year ago. He liked Nextel phones because of the walkie talkie feature.
I had Verizon(never, ever should of switched). I decided to switch to Nextel. I got the i710 phone a year ago. My husband gets about 7 dropped calls a day, no service in alot of areas in PA, when someone tries to reach him, people get "please hold while the Nextel subscriber you are trying to reach is located". It goes right into voice mail. God for bid if there was an emergency. We take both phones to the Nextel Service store. The guy at the store said my husband's phone was discontinued because alot of people have complained about this phone. Also, he takes the phone in the back to check out the battery. He comes back and shows us a dent in the battery. My husband has to pay for phone. He doesn't get one for free. He checked out the battery the day before and there was no dent in the battery. We both got new phones. The guy said you should upgrade your phones every year. He also said that phone my husban got, he should not get dropped calls, he should get service in all areas in Pa. Well, he still got dropped calls, no service in areas of PA and that annoying message when someone tries to call him. We decide to send both phones back. My husband goes to the store to return the phones, they can't help us. We have to call Nextel to see what we need to do. My husband calls Nextel and they say the place we got the phones has to send the phones. My husband goes back to the store and they can't help us. We have to send the phones back. My husband has his old phone and Nextel's service is the worst. Dropped called, no service, etc. Luckily his contract is up. My phone needs a new battery. I have to pay $60.00 for the battery. Mind you, the phone is under warranty.
I get no service in certain areas of PA. I am fed up with Nextel. I never should of switched. My husband has lost business due the the bad service. In order to break out of the contract, it is $200.00 which I think is ridiculous. The service sucks, so why do we have to pay the termination fee. Nextel is the WORST!!!! I will never recommend anyone to go with Nextel. They lie!!!! Whoever is thinking about going with Nextel, think again. You will have problems. Trust me!!!!