The complaint has been investigated and
resolved to the customer's satisfactionResolved Nextel — Scam and cheating
resolved to the customer's satisfaction
I'm in the vortex of a very lucrative scam that Nextel, Sprint and Simply Wireless has been perpetrating on some community. It to date it has cost me nearly $800.00 dollars.
First, I no longer had needed the data plan attached to my blackberry any longer. When i contacted Nextel to inform them that i no longer needed this service but i would like to continue use my phone service CSR informed me that i couldn't do this, i would have to purchase a new phone if i wasn't going to use the Data and Phone service together. I was told this for several months by several CSR oh! by the way they never or rarely give you their names or any other means of identifying them or the conversation even though they are constantly reviewing the previous CSR notes.
I was sent letter from Nextel now together with Sprint indicating that i was eligible to get a new phone of my choice at very reasonable rate since i had been a loyal Nextel patron (nearly 10 years) Since Nextel and Sprint would be merging it would be a win -win scenario. Of course the full reduction wasn't available to me for another few months and of course i'm now still paying for a data package that i'm not using. Finally a few months and now i'm eligible to receive this full discount. I just happen to be in White Oak Shopping center and passed a Simply Wireless which is an authorized Nextel-Sprint dealer of products and services.
They had a big sign stating you can Switch to Nextel to Sprint or Sprint to Nextel, both are supposedly the same company etc. The offer waived any activation fee's, a rebate was attached and you receive service credit for being a loyal Nextel subscriber. I proceed to inquire as to all the particular at this Simply Wireless Store. The Manager inform that everyone was merging over to Sprint and Nextel would be a thing of the past. I how could that be if you sign reads correctly he replied that its a way that the two consolidating. I asked about how much my service would be impacted by this, this manager replied that i would have unified billing, the sprint network was superior to the Nextel network and that there will be one phone to unify the networks but they are available at this time. I asked could i get a new blackberry without the data package the manager said the same thing and that was that i could not purchase the phone with the Data package.
I selected a Motorola Razar, the phone had a rebate attached to it, the activation was waived and i get this service credit. I've had two phones on the Nextel network again for almost 10 years and i was just changing my phone not the other, i was assured that the other line wouldn't be impacted and i would receive a unified billed from Nextel together with Sprint. I proceed to finalizes this transaction and the manager had to do a few programming things and i would be off to enjoy my new phone, NOT ! This manager had drop my original number and programed the new phone with my other existing phone numbers. I immediately proceed back to the store trying to figure out what had happen.
Upon approaching the same manager, i informed him of the circumstance he review and check the phone which he had just programmed several hours earlier and realized he had made an error, he apologies and corrected his errors.
I received a bill from Nextel - Sprint it only reflected my other phone, i thought nothing of initially and proceeded to pay it. Just as July was coming to an end I received another bill from Nextel-Sprint this bill reflected only my new phone. I called Nextel to inquire about this bill the CSR ( bogus name when asked to identify themselves) informed me that they would have to transfer me to the Sprint side. I was informed that billing wasn't unified and that there system hasn't been completed to handle such matters. I informed the CSR that i was informed that i would haven't this problem of receiving two bills. The CSR informed me that she could do anything about that. I asked to speak to a Supervisor, which was no help. The only thing they could do was switch me back to Nextel. I kept asking aren't you one in the same they i replied yes but they couldn't do anything. They passed me on to programming specialist who indicated that this would be a issue to get migrated back into the Nextel network with my existing Razar Phone purchased from Simply Wireless. The Programming person proceed to make this happen, i was told that it was complete and to shut down my phone for a couple of hours, a couple i replied they said yes. That couple hours turned out to be a week of no service and constant call daily having to relive all the deatils which lead up to this loss of service. Everyday for up to four hours a day at work and another 4 hours or so in the evening for an entire week before i got my service back, the whole time each CSR and programing assured me that i would have my service back shortly.
I was informed that the Razor phone i had purchased was not compatible with the Nextel network and the only way i would get my service back was to purchase another Nextel compatible phone. The next programming person who was the only honest and sincere person through this entire ordeal informed my that i could kep my blackberry in the first place, the works in either mode and customer have always had this options, the sales department personal is driven by profit and they make a greater profit for themselves.for themselves.