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Nexon America, inc

Nexon America, inc review: stealing from my PayPal acct 59

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9:34 am EST
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This company blatantly STOLE $60 from my PayPal account! I do not even know WHAT Nexon America is! I filed a complaint of unautorized charges with PayPal, and if this is their 'business practice', they need to be arrested. They are practicing fraud and are thieves. I called the one number that I found for them, a 213 area code, as well as the "customer service" line they apparently provide to paypal [protected]), well, surprise, surprise, they lead to NOWHERE. No one picks up, they are disconnected lines.

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Tillie123
, US
Sep 04, 2014 12:56 am EDT
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Hi, I'm from Australia & this morning I had 3 x $30 USD taken unauthorised from my Paypal account by Nexon America Inc. I to had not heard of them before this morning. I rang Paypal immediately and they are going to investigate! How are they still able to do this scam so many years down the track? I hope I get refunded as I can't afford to loose this much money. Just a follow up question have any of the people in the chat been refunded by Paypal? If so how long did it take? Thanks

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blklizrd
Austin, US
Jul 26, 2014 3:06 am EDT
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yup happened to me too, 50 Euro from the Nexon Europe S.a.r.l.? Never heard of them before but that's about 70 American dollars and now I've been waiting about a week and still haven't seen resolution from Paypal

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antrix
Mississauga, CA
Apr 22, 2014 1:22 pm EDT

Looks like this issue is still ongoing. I just had 5 unauthorized transactions of $30 each from my paypal account to Nexon America. I live in Canada and I have never heard of Nexon America before. I don't have kids and nobody else has access to my account. The transactions were made within minutes of each other and while I was asleep. I have reported it to paypal and changed all my passwords/security questions. This is pretty annoying although I must admit it was helpful to come across this page and see that I was not the only one who had this problem. Seems like there's a pattern too considering that more than a few here have had the same number of unauthorized transactions for the same amount.

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Pissedoff_to_the_max!
Delaware, US
Jan 18, 2013 6:26 am EST

I just got FIVE charges to my Pay-Pal within minutes of one another! While I'm at work! WTF?! I will be calling the Pay Pal customer service AND my bank as soon as they open. This is ridiculous!

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anders816
Chicago, US
Apr 25, 2012 6:25 pm EDT

Same deal... geesh this is pathetic, how is this scam 4 years old? Paypal has some really bad security, I am immediately closing my account (should have done so earlier). I had 5 transactions of $30 each within 1 hour of each other from the same company... Come on paypal--- most credit cards don't let you even legitimately do two transactions with the same amount from the same store, unless it is manually overridden... Anyways, I have an idea where this came from: I was using some same passwords for various accounts (email, bank, etc.), well I got a couple emails saying that my email was compromised along with another email months later stating that my credit card info was compromised. I should have taken this seriously, and changed all my current passwords and not used the same one on all accounts. My advice to everyone is to change your passwords frequently and often, and don't use one password for every account (I know its a pain in the butt...JUST DO IT!)

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G Burd
Amarillo, US
Mar 07, 2012 4:23 am EST
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I had 5 draws on my PayPal Account of $30 each - I have filed against PayPal but who knows - if they are stealing like this over and over on PayPal - I would think PayPal should do something

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cozymonkey
, US
Jan 22, 2012 4:50 am EST

Just happened to me for $150 WTF?

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Sky11695656
brockville, CA
Sep 05, 2011 4:01 am EDT

Nexon is a huge gaming company that provides free games across the wolrd
now here are the questions for everyoneof you that said "NEXON STOLE MY MONEY"

1. What good does nexon get ? ..erm returning money to everyon/ getting a scream in the face? ..? IF

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samuel1234
, GT
May 05, 2011 7:24 am EDT

did u noe that Nexon.net is the company hu makes games... some1 phished ur paypal to buy NExon cash for their account. the company is not a thief its some1 else cuz ppl want NX or nx cash. phished-stole or tricked u to sign in on a site which stole ur info.u cud report this on the nexon forums that some1 stole ur munny :o at Nexon.net look for the forums urself :o its right infront duh...
nexon is a rich company. it never scams or steals. its the one that gets hacked or robbed.

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samuel1234
, GT
May 05, 2011 7:22 am EDT

move it up! so u can see

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samuel1234
, GT
May 05, 2011 7:22 am EDT

move it up!

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K Parry
Glossop, GB
Apr 08, 2011 10:52 pm EDT
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I have just received an email from Paypal saying that I have been charged $30 by Nexon America Inc. I have absolutely no idea who they are or why they have charged me this amount. Have reported it to Paypal and hope this will be resolved quickly.

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reallycross1
OS, GB
Feb 27, 2011 12:42 pm EST
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I live in England and this has just happened to me through my paypal account, two $30.00 charges to Nexon America I wasn't even on the computer at the time, I was out. And no I do not have any kids and have never given my password out to anyone. I have raised a complaint to paypal straight away explaining that these are not my charges and also sent an email to Nexon.

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Calvin624
, GB
Nov 25, 2010 3:18 pm EST

I use LastPass a Firefox extension that encrypts my passwords and generates incredibly secure ones for all the sites I visit, including PayPal. Yet I too was victim of this scam.

I came across a post in a thread about a PayPal account generator that Nexon users are presumably using to get free stuff. But hoe our details manage to get on there is beyond me.

I was charged 2 payments of $10 each, I have since changed my password and both security questions.

It is obviously a huge problem. I too practice safe internet habits, I stay updated, I don't open email attachments and scan my computer at least once every week.

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MaxMcD
Liverpool, GB
Oct 26, 2010 2:21 pm EDT

I was charged $30 by Nexon America Inc. and when I reported this to Paypal to launch an investigation they concluded this was NOT a case of unauthorised activity, despite the fact I have never heard of, seen, or used any Nexon America products I would possibly spend my money on.

This may be a long shot, but have any of the people scammed by Nexon purchased anything from eBay from a company that appears on your PayPal invoice as "BuyInCoins.Com"? I ask this because I rarely use my PayPal account, so it caught my attention that after weeks of inactivity, this fraudulent payment went out the SAME DAY as I purchased something from these guys on eBay.

Not sure if this has been mentioned previously in this post but if not, check your PayPal history and if "BuyInCoins.Com" appears anywhere, we might have an idea where this fraud is originating.

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AnnikaSkywalker
Los Angeles, US
Aug 23, 2010 6:59 pm EDT
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I have dealt with credit card fraud in the past and since I work in a company that encounters fraud all the time, I knew exactly what had happened. Nexon didn't just steal your information. Where would they get your credit card from? Paypal holds onto the funds to ensure that you aren't just trying to get something for free. Usually, you file a complaint and there are steps. If you really think your credit card was charged without your consent, you should cancel the card and file a dispute with your card company, not Nexon. If you suspected someone of robbing your house would you go straight to the source? Of course not! You would get the authorities involved, in this case, PayPal.

If you incurred excess damages from this, like in the case of the 20 year old student above who can't make rent, you can press charges against the perpetrator, assuming it's not your kid. Also, in the future, it's not a bad idea to keep your credit card information secret. Most people in the US will give their information to anyone over the phone who sounds professional. I'm sorry to hear about your loss, but blaming the merchant isn't getting you anywhere. The guy who stole your information should be to blame. Both you and Nexon are the victims, now why don't you work together to resolve the issue instead of just pointing fingers at the name that appeared on your bank statement?

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Realizzzz
, SC
Jun 05, 2010 9:01 pm EDT

You're a bunch of [censored]es... You don't know how to keep your own information save... Just don't use a password that your children, wife or other familiars could guess...

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Brad50
Chanute, US
May 23, 2010 7:30 am EDT
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I agree it just happened to us! someone needs to put them in jail!

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YouHaveBeenWarned
Woodstock, US
Apr 06, 2010 10:58 pm EDT

I like how there are so many Dick Freakin Tracys on here who "examine" the posts and conclude that "our kids or someone we know" is buying game credits through Nexon with our PayPal accounts. YOU MUST BE ON DRUGS! This is a friggin SCAM, spelled S-C-A-M...Get it?

This is a SECURITY BREACH where our PayPal passwords have been compromised and the thieves go in and initiate CASH TRANSFERS FROM YOUR PAYPAL LINKED BANK ACCOUNTS! This 2 times $30 transactions to "billingpp@nexon.net" just happened to me and I've never heard of this company and my kids don't even know what a PayPal account is, much less my account password! I also checked the kids' PC and there is no "nexon" folder and no browser history pointing to that website...They just play FREE games at candystand.com...They have NO WAY to pay for any fee-based subscription service, PERIOD!

Someone has HACKED YOUR ACCOUNT AT PAYPAL AND OBTAINED YOUR PASSWORD AND ACCOUNT ACCESS and if you have it linked to a bank account, you'd better take steps to minimize any potential damage right now! I tried to REMOVE my bank account from PayPal just after receiving LEGITIMATE (not phishing) e-mails from PayPal with these transaction details in them. I was TOO LATE and PayPal would not allow me to remove my bank account because there are "PENDING TRANSACTIONS"...In other words, these FRAUDULENT, UNAUTHORIZED TRANSACTIONS.

I'll be at my bank when they open in the AM and I'll stop the transfers AT THE SOURCE regardless of what PayPal does/decides in their "investigation"...Because whatever they decide, it's FINAL, meaning YOU HAVE NO RECOURSE! I've had a PayPal account since before they were owned by eBay and nothing like this has ever happened before...YOU HAVE BEEN WARNED!

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AnMaris
Gainesville, US
Feb 26, 2010 3:41 pm EST

Your kids used money from your paypal account to buy NX the currency of nexon's gaming products, these come in 5 10 and 30 dollar increments. Looking at all your posts, the clues seem to add up that someone you know, or some that knows your paypal account used it to buy their gaming currency.

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neko999
Los Angeles, US
Oct 21, 2009 6:51 pm EDT

I’ve had the same incident of getting my Paypal account hijacked and charges were made to Nexon. I was digging around Nexon’s site and found an email address: billingpp@nexon.net I wrote a letter to them, gave them my Paypal transaction number and they refunded me in 2 days. Maybe you guys should try that. Worked great for me =)

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Ed Stevens
Mesa, US
Sep 09, 2009 2:41 pm EDT

I read above about our kids being responsible, well I have no children at home(all grown) and I DO NOT play online games and never heard of Nexon or David Frank before yesterday so someone hacked! my paypal account.

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Ed Stevens
Mesa, US
Sep 09, 2009 2:27 pm EDT

This just happened to me yesterday(9/8/09) two different charges for 30.00 each. Haven't used pay pay in sometime and now four charges show up on the same day at almost the same time. Called paypal and one was refunded immediately the other three have been "accepted" and are pending.

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EnkiM
, US
Aug 12, 2009 1:54 pm EDT

I had this happen to me, two $30 charges on my Paypal account by Nexon America. Paypal refunded my money within days (I caught the transaction right as it happened).

Nexon America isn't responsible for initiating the transaction, but they should be tracking where these unauthorized purchases are coming from, because they're the ones getting screwed. The purchase are probably for in-game currency for their MMOs. The thief (if you play MMOs, they are called goldfarmers) steals a random person's Paypal information, uses it to purchase in-game currency, then takes that currency and sells it through their goldseller website. They then sell the currency for less than Nexon America sells their currency; it doesn't matter if the goldsellers mark down the price of the currency they purchased when they sell...since it was purchased on someone else's dime. Money for nothing for them.

Then Nexon loses out because unless the victim is stupid or doesn't notice the charges, the victim immediately claims to Paypal that it was an unauthorized transaction. Paypal is actually pretty good about handling these types of disputes; they handled mine pretty quickly. Nexon is forced to refund you your money, and the thief has already received the currency and probably sold it...so in the end, victim gets repaid, thief gets paid, and Nexon loses virtual currency that it should have received money for. Not a huge loss since it's fake money, but it's definitely a great inconvenience for victims (like us) and Nexon (who thinks they made a sale only to find they have to refund the money).

Our paypal accounts are getting compromised in one of two ways...either we are getting trojans/hacked/keylogged or someone has access to Paypal's account holder information and decided to use it to sell virtual currency or is selling the info to someone who does.

It sucks a lot but I don't really know what you can do to prevent it except keep your computer clean and free of trojans/keyloggers (unless someone is selling our info, then we're kind of ### out of luck unless we could identify who).

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Sooz1972
Weeping Water, US
Aug 10, 2009 6:31 pm EDT

Same thing happened to me today. Two $30 payments to this Nexon America Inc. and I have never heard of them and I have never played any of their games. Something needs to be done! I just called PayPal and did a
"Dispute Resolution"... we'll see if anything actually come of that. If not, I'll close my PayPal account too if their security isn't any better than that.

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BER
Saint Peter, US
Aug 04, 2009 10:03 pm EDT
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With regard to my comment 40 days ago, PayPal tossed the case and wouldn't refund the charge. NO EXPLANATION -- just closed the case. So I talked to my bank and they reversed the charges. I closed the PayPal account and didn't look back. PayPal has sent me 2-3 emails about it since then, saying they were looking into the chargeback, but I've ignored them. The account is closed and they can't get the money from my bank account (again) so to hell with both Nexon and PayPal, bloody crooks.

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Aislingi
Naperville, US
Aug 04, 2009 9:23 pm EDT

Nexon is a terrible company. They host "free to play" video games. Players can charge real money for "NX Cash" to buy in-game items for their characters.
Look in all of your PCs' [Programs] folder for a folder called Nexon.

If you have any Nexon games and kids, you know whose door to kick in.

Either:
1. You have kids and they're stealing from you.
2. Someone cracked your Paypal password and is making fraudulent charges.
Doesn't matter if you give out your password, someone can hack the account.

People hack Nexon's games constantly and Nexon does very little to help their own players. They treat their own customers like garbage, I hate to see how they treat others. Nexon America has a super low rating on the BBB, it had a F for a long time.

Same goes for Paypal. They absolutely suck.

Both Paypal AND Nexon are infamous for having crap security and poor, at best customer service so you're twice screwed. Congrats to the lucky few here to get their money back.

Call the police if the two [censored]bag companies don't do anything.

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Muhashi
Santa Cruz, US
Jul 20, 2009 2:23 am EDT

Usually I'm inclined to agree with the victim. I have to agree with the few people that say Nexon is not scamming. The possibilities people listed are valid man thing happen but having seen that everyone that post is being charged twice for 30 dollars leads me to believe it is some hacker. Or pure coincidence. To clarify why it is in 30 dollar increments its because Nexon offers a shop in their games such as Maplestory to use real money to buy NX, which act like money/tokens to buy mostly cosmetic applications to a players avatar. Nexon gives the option of buying in $5, $10 and $30.
To many who are not in the video gaming loop Nexon is a rising company having commercial ads all over the internet (mostly anime oriented sites) and occasionally TV. The NX mentioned earlier is available to buy in gift card form like xbox live, World of Warcraft, Itunes, etc. They can be bought at I believe every 7/11 Store you can go check for yourself. Nevertheless I do hope everyone resolves their problem I know what its like to have your money stolen due to unauthorized charges. I have had Housemates whom i thought i knew steal my checks and cash them in. I have since then resolved my issue and I am much wary.

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flyerspbill
Claymont, US
Jul 16, 2009 12:16 am EDT

I was hit with 2 $30charges today, as well as an $166 charge from a company called digitalriver. i did submit the claim to paypal, did others get their money back?

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BER
Saint Peter, US
Jun 25, 2009 3:26 pm EDT
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Same thing here. Unauthorized $30 charge. Complaint file with PayPal. In my case, I used to play MapleStory (an online Nexon game) but I haven't used it in well over a year. SCAM!

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dallasnoveltydotcom
, US
Jun 15, 2009 3:49 pm EDT

Again I want to thank some of the people who have posted intelligently. Without this site pulling up in google i wouldnt have known other people had the same issue. It didnt come from my end because only I know my password for paypal not even my wife. Paypal has corrected the problem today but I hope someday soon the guys doing this stuff get caught.

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i.alan
, US
Jun 15, 2009 2:39 pm EDT

More then likely your children *could have* stolen your PayPal info. I've seen many idiot kids in game brag that they steal from parents. Usually they want to look "Sexy" and act like tramps.

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dallasnoveltydotcom
, US
Jun 13, 2009 8:28 pm EDT

I too was charged twice for $30 each. I have filed a claim with paypal to refund this. I do not know how they did it because my password is different than any other one i have. Thanks for posting your experiences or people will not know before its too late

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Sherry
Butler, US
Jun 08, 2009 7:57 pm EDT

I work with computers for a living, so this is not my fault. I had the same thing happen Sunday 06/07 at 10:30PM; 2 charges of $30 to Nexon and another for $10 to david frank at mediaworksllc.com. Nobody was even on the computer here at that time. I was able to get the $60 reversed before my account went negative. I wrote to Nexon and asked them to remove my PayPal from the payment method and asked them to tell me who was using my PayPal account. I was also charged 1.33 for ebay sellers fees and I don't even have an ebay sellers account. I should report it to the police.

Here is the reply from Nexon when I asked who opened the account using my PayPal:
Greetings,

Unfortunately we do not have the information you seek. Our service is free to sign up for. All that is required to register a Nexon game account is an email address. The information provided by those who opened the Nexon account used to fraud your PayPal account is all fake. None of the personal information they entered is anything more then random letters. For further information regarding these fraudsters identities you will need to speak with PayPal. As we are sure you are aware, one of the selling points of using PayPal is making transactions without revealing your financial information. Because of this shielding which PayPal provides to its customers, we are unable to see any identifying information beyond the information initially provided when users sign up for a game account.

--Nexon America Billing Department

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jjjj
Dartmouth, CA
May 27, 2009 10:50 pm EDT

HEY IF YOU GUYS HAVN'T NOTICE? IF YOU DOWNLOADED COMBAT ARMS OR ANYTHING FROM NEXOn. I SCAN ENGINE.EXE FROM COMBAT ARMS AND FOUND TROJANS AND BACKDOORS INCLUDING KEYLOGGERS IN COMBATARMS, ENGINE.EXE

You're just as stupid as they way you type...

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jjjj
Dartmouth, CA
May 27, 2009 10:48 pm EDT

You guys are really really REALLY unintelligent..
Somebody is using your account to purchase money from the site.
There have been lots of cases of people stealing money from parents paypals or other people's paypals to buy things on online games such as ones hosted by nexon and the 30 dollar transactions are PURCHASES, not donations.

If somebody found out my credit card information, and started renting pool tables from a company, I would not simply say "SOME COMPANY IS TAKING MONEY FROM MY ACCOUNT"
Jesus.

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an itelligent person
, US
Apr 23, 2009 10:14 pm EDT

some of you guys are a complete sack of ###...

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ChrisS
monrovia, US
Apr 19, 2009 10:15 pm EDT
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Who did you email? And what did you say?

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azredwing
, US
Apr 19, 2009 10:07 pm EDT

That's what I mean. Nexon is an MMORPG web site. I am guessing someone who plays a Nexon game is doing this stuff, and after googling for Nexon and Paypal, apparently this is a somewhat rampant problem. Nexon has banned players from their games for this type of stuff apparently. Clearly that isn't enough.

In any case, Nexon got back to my email promptly. I guess nobody else has had that kind of luck.

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ChrisS
monrovia, US
Apr 19, 2009 10:05 pm EDT
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A player for what? I have not *played* anything. Anywhere. I just happened to get an email tonight showing a receipt for two 30 dollar transactions coming out of my paypal. How did these people get my info?