The complaint has been investigated and
resolved to the customer's satisfactionResolved Newport News — horrible customer service and return process
resolved to the customer's satisfaction
I had extremely bad experience, returned dresses more than month ago (With confirmation that they received it) didn't get refund (Till now) refund not correct, instead of sum that they should refunded (Dresses+tax - return label per their web policy) I got app 10+ dollars less. Whole return process is time consuming, they hold your item and your money one month after they receive your items back, and then when they refund they donâ��t even state a sum! I needed to ask for it, and noticed that they refunded less than per their on-line legally binding policy. Still struggling to get my refund (Took me at least 10 mails and over a month to get refund, even now not correct). Do avoid newport-news, just problems with refund and return. I requested to be removed from their catalogue and e-mail lists. Never again I will give them my business.
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