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1.2 132 Reviews

New York & Company Complaints Summary

8 Resolved
124 Unresolved
Our verdict: If considering services from New York & Company with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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9:56 pm EDT
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New York & Company price matching

I made a purchase online with New York and Company on April 8th, 2012 for $37.77 including tax. On April 12th, 2012 I discovered that the item I had purchased was reduced to $17.98 before tax. I contacted New York and Company customer service on April 12th, 2012, and explained that I hadn't received the item just yet, and would like to know if they could reduce the price to the lower price of $17.98. I was told that New York and Company would make the price adjustment, and I would be notified within 24 hours. On April 16th, I made contact with New York and Company again because I had not received an email or credit for the price adjustment. On April 16th, I was told that they do not honor prices matches, and when I questioned why I was told that an adjustment could be made, I was informed that the recorded call from April 12th must be reviewed, and I would be notified within 48 hours. 48 hours has passed. I contacted them again yesterday April 18th, and was told it was being reviewed. How can a company list "Focus on Results" as one of its Values. They certainly aren't focused on my results. I find it absolutely absurd! Other Brands such as Gap, The Limited, and Express are always more than happy to make pricing adjustments.

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beentheredonethat12
, US
May 19, 2013 11:15 pm EDT

NYandCompany customer service representatives would be MORE than happy to price match for you, but the company will not allow them to do so. If an item is only temporarily marked down in price then the representatives hands are tied, per company policy. It would make the job a lot easier if the company would make quite a number of changes. If you think the company doesn't listen to the customer, you would be correct. They don't listen to the representatives suggestions either.

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7:13 pm EDT

New York & Company I am totally disgusted with the way this manager ran the store that day

I was shopping and when I got on line to pay for my purchases, I noticed there was only one ringer in the store.. Other workers are walking around putting clothing back.. The line continued to grow & others were starting to question why one ringer, so I asked and the ringer said she was the only one on duty that was authorized to ring up sales. I said well then let the manager come up and ring with you at which another sales person who was packing said "she's on lunch". I told her, she needs to be up here managaing instead and how long do they intend for the line to get before they have another ringer, at which she said well the managers my mother. I told her I don't care if that's your mom, she's the manager and she needs to be out here managing this store. Other customers were leaving.. I overhead the ringer & another girl talking & she said someone switched schedules & the ringer said a ringer can't switch with a sales or whatever... so being that was the case, the manager was suppose to be up front helping the only ringer out... Even if she took her lunch a bit later. I am totally disgusted with the way this manager ran the store that day.

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father of triplets
Rosemary, CA
Sep 29, 2011 9:02 pm EDT

You got a point there, and if he was straight he would have a hard time finding a wife with his attitude.

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father of triplets
Rosemary, CA
Sep 29, 2011 8:36 pm EDT

Well judging from your replies I can see you are a very pleasant person to be with.

Also for your information Zachary is 13 and telling a 13 year old to grow up and act like a man when yourself act like a little boy is hypocritical don't you think. I have women managers run stores better then men and some men run stores poorly. The gender has nothing to do with how the store is ran.

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Etolle cant log in his original account
Dugger, US
Sep 29, 2011 8:26 pm EDT

I think the main problem is the manager was a lady. Seriously ladies don't know a thing about how to run a store. Store management is a man's job. This is why the store is doing downhill. Yeah I had to berate the cashier. Her mother was not doing her job. I asked her how old she is and she said 16. This is illegal you need to be 18 to work. Also I don't care if she is going to piss of another customer later by taking lunch later she should have giving me some gift card or something. She never came once, and after writing this letter and telling her exactly how I feel about women running stores and being managers she asked me never to return when I told her she probably had to get in bed with someone to have the position of manager and her husband and daughter should know about this. She said I was being rude and told me to leave and never return I was banned. I won't be returning trust me. You don't need to ask me not to return, and you need to slap your rude daughter across the face. She was very rude to me. Also I will see to it that the mother and daughter are fired and women are not allowed to hold positions of management unless they are qualified(and most likely they are not since management is a man's job.) Also she probably discriminated against me and did not want to serve me because I am gay.

Judge,

What big girl panties. I am a man. A proud gay man and I would never want a sex change operation.

heath

If she can't run a store she should not be taking a lunch break period. Let a man manage the store and he can run it better. I have yet to see a store run poorly which was managed by a man. Also I don't care about the other people in line. When I want service I want it fast. I should not have to wait 9 minutes.

Hogwarts

You like Harry Potter, you must either be 14 or immature and like childish stuff. GROW THE HELL UP YOU ARE NOT IN HIGH SCHOOL ANYMORE, learn to be a man. The whole point is she is not entitled to a break when she can't even run a store properly and I am my own boss so I can take breaks as I please. Also why should I miss my work because some idiot demands that I miss my lunch to help them.

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Etolle cant log in his original account
Dugger, US
Sep 29, 2011 8:11 pm EDT

I am very frustrated. I can't log into my account. It keeps telling me I have the wrong password. I have been using the same password for all my internet sites. This site is very stupid just like that manager.

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5:04 pm EDT
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New York & Company poor customer service

My experience was at the NY&CO Outlet in Hagerstown, MD. I was shopping for jewelry with my 6 year old, he wandered off and managed to put on 8 3strand necklaces. I got 3 of them off but 5 of them were tangled up. I stood at a table in the jewelry section trying to untangle the necklaces while trying to control my out of control 6 year old. A store employee (who I later learned was the manager) hovered at the table seemingly annoyed that I was trying to undo what my child had done. My husband came and took my son, I moved over to a vacant spot at the registers to continue untangling (at this point I had 4 left). One of the store employees said “Oh, don’t worry about that, I can fix that... my son does that to my necklaces all the time” I said “Really, thank you...” The manager interrupted and said “She’s (meaning me) has been at that for more than 15 minutes, if she can’t get them untangled there is no way we can get them untangled. We aren’t going to be able to sell those...” The nice sales associate stayed with me and helped me untangle the necklaces. A few minutes later the manager said to the sales associate “I know you’re trying to help but I need you to ring that person up.” For the remainder of my time at the store I was on my own. After at least 45 minutes (although I’m sure it was more like an hour) all the necklaces were untangled and I was finally on my way. I got to the door and I was stopped by another employee who said “we weren’t upset at the necklaces, we were offended by the way you treated your son.” While telling my child to sit down repeatedly and to leave the jewelry alone I grabbed his arm and pulled him down and in the process I hit his head on the table. I told both ladies at the door that my son was fine, there were no bumps, bruises or red marks on his head. Which I was told by one of the employees that there had to be a welt because of how hard I grabbed him. I know how hard I grabbed him, and I know how hard he hit his head and it was not hard enough to leave a mark or bump...

I’ve worked retail before, I would never have expected (or allowed for that matter) a customer to do what I did. I would have said what the one nice employee at the store said which was “don’t worry about it.. we should be able to get them untangled” I would think a store would rather have me shop and spend my money then spend my time untangling necklaces. If the other 2 employees were truly concerned about the wellbeing of my child, they should have called security or the police, not confront me at the door. If they were truly concerned about the wellbeing of my child, they would have taken the necklaces away from me and said don’t worry, we’ll take care of this, it looks like you have your hands full... but instead they waited for me to finish to judge on my parenting skills, it didn’t seem to mater that I was showing my son we needed to take responsibility for what happened. (I imagine 95% of the people in my situation would have left the necklaces and left the store).

I called the customer service line today and after being on hold for 15 minutes, I was allowed to tell my story to a CS rep... she was trying to contact the store. I’m not sure what happens now. I was offered some sort of “compensation” for my time which I turned down. I didn’t call and complain because I wanted free stuff, a coupon for NY & Company would mean I have to go back into their store which I have not intention of doing.

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6:25 pm EDT

New York & Company what do they teach these poeple

My NY & Co. bill was overdue because no one bothered to update my info when I moved. And, YES, I did fill out the change of address last time I paid. I haven't seen a bill in a while, so didn't think about it. Suddenly, I have been HARASSED (by that I mean upwards or 10 phone calls a day) by these people to get their $70. I called to pay it today. The first thing they do is verify your account with a computer, then transfer you to a person who makes you repete the information again. Resonably annoyed, consitering. After blathering through the comversation (his accent was awful) he told me there was ANOTHER $10 to pay by phone, on top of all this interest they charged by not providing me with a bill. Then he hung up on me! I called back, verified info with computer, asked to speak to a supervisor and verified my info AGAIN (that's 3), and was put on with a supervisor who HUNG UP ON ME AGAIN. So not only are they charging me extra money, which is arguably unfair, they are wasting my time which is costing me more in the long run. Third time I call, I speak to a supervisor-supervisor, who pretty much tell me to [censored] in my hat and made a few personal remarks based on my anger. When I asked her for my account number (no bills, remember) she told me she couldn't give that information out over the phone. Meanwhile, I had given my social security number to four different people. This was an awful awful awful awful experiance, the worst I've ever had on the phone. I an really appalled their staff would hang up on customers, ecpecially those who are in charge and should be setting an example. I cannot wait to cancel my account with them, and I am never setting foot in a store again.
Oh- and they told me I may have MORE charges when my new bills arrives because it may be in the next cycle. WORST EVER.

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reefercat
, US
Jun 20, 2011 5:40 am EDT

hon, paragraphs are your friend. As are monthly bills. You know very well you need to pay that bill every month. Poor excuse about moving, all the more reason to contact your creditor if you don't get a bill like you know you should. I strongly suspect you are the one who fouled up on changing to the new address as well.

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12:02 pm EDT

New York & Company poor customer service

I had to return a belt that I purchased feb 17 today being april 22, was unaware of the 60 day return policy. I had the tags and the reciept. If I returned it 4 days earlier it would have been accepted. I have shopped at new york and company for years, I never heard of this. I questioned it. The other cashier chimed in and said, "give it as a gift or throw it away, there's nothing we can do!" Very rude...(I believe it may have been the assistant manager)

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Marinj2003
Freehold, US
May 22, 2011 6:08 pm EDT

I bought online with NYC and try to use my coupon but it did not work. I called NYC costume service and they did not help. I wrote three messages by email and had no replay. I did not get the discount. I will never buy again from NYC online because there are no costume service help. I hate the experience. Never again. I am from New Jersey.
Mari.

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New York & Company poor quality and bad customer service

I ordered a shirt from NY & Company and it practically disentigrated after just one wash and wear. I sent a formal complaint in via the website requesting a refund, but instead i got a form letter that asked me to send a written complain via mail.

What crappy service. I won't be shopping there again.

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New York & Company price adjustment policy

To NY&C Executives,

I just wanted to let you know about a customer service situation that occured to me this week at your Edina, MN location.

I was out shopping November 27th just after Thanksgiving and I noticed that some of the items I purchased from the Mall of America store on the 20th were now on sale. I asked one of the sales clerks about a price gurantee and was told that I would get the new price as long as my purchase was made within 14 days. Since I made the purchase on the 20th, I produced my reciept and requested a sale price adjustment.

The sales person then told me that since I did not bring back the actual items, she could not make an adjustment for me. I asked why since I had my reciept, identification, and my NYC card from which the purchase was made. I also explained that I did not live close to the store. I was told that this was the "policy". I then asked that she check with her manager since I live quite a distance and did not want to drive home to get my merchandise only to return back to the store for my price adjustment since I was already here.

The most shocking part was that upon hearing my situation, the manager simply replied "NO" to the salesperson. I was not acknowledged or given any explaination by the manager for her decision.

I have done business with many other retial stores and not one has ever required that I bring my merchandise back into the store in order to get a price adjustment.

I then had to drive home to get my merchandise and then drive back to to the store dealing with holiday traffic, holiday parking and holiday crowds in order to get my price adjustment.

Four hours later, I got back to the store and I got the same cashier. We were able to complete the price adjustment since I now had my merchandise. I also was upset enough with the situation that I returned some of the other items I had purchased from the MoA location.

I honestly feel that I might have been a victum of racial discrimination since I am of Hispanic origin. I feel this way since no other retail makes me go through such a process for a simple price adjustment.

I am sure that you know an angry customer tells at least ten other people about a bad experience, but how many do you think I will tell about this experience?

If I was not a victum of racial discrimination and this is truly your policy, I think you might want to think about changing it.

I will think twice before doing business with your location next time I am out shopping. I am also considering closing my NYC account since just seeing your card in my wallet reminds me of this experiece and makes me upset.

I look forward to hearing from you soon in reference to this situation.

Regards,
Miluska

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Jane_H
Shakopee, US
Nov 01, 2011 7:20 pm EDT

I absolutely agree. I had the same horrible experience. I am also among minority and I was pretty upset that the store manager actually yelled at me. I was told about this 'policy' by my cousin who we were just leaving to do price adjustments with. I called the store manager and explained to her that my clothes was actually in the washing machine but I have all tags and a receipt. She told me she would not make a price adjustment if I did not bring clothes in. I had to put wet clothes in a bad and bring it into the store. The cashier did not even look at my merchandise...I went to a store manager to express my frustration and that ### yelled at me and said I didn't have to do price adjustment at all. She said it was my problem and I had 14 days to do price adjustment. I told her that it was the only time I could come over and she again stated that I didn't have to come to their store at all. I suggested that their store reviews the policy as it didn't make sense as I was not returning my clothes but doing price adjustment. She stated that in their system she needed to do a 'return of the merchandise' first and than make it look like I made a purchase at a discounted price. I told her that she didn't need me to bring soaking wet merchandise to do that change in their system. She kept on trying to convince me that I was doing a return of merchandise. Then she simply walked away from me! I was pissed off. I submitted an online complaint through the online web form and it stated that somebody would follow-up with me within 5 bus. days. It had been 2.5 weeks and nobody responded to my complaint. I will never go to spend my money at the Edina store and obviously the store will never hear a good work about themselves coming from me. I think it is absolutely ridiculous!
This message is to an employee who left a message above, if your store is so worried about fraud, you should use a better tracking system for price adjustment receipts like all other big companies do. It is a horrible customer service for people like me who are honest and trustworthy customers!

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iworkhardforaliving
Orange Park, US
Nov 29, 2010 8:49 pm EST
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As an employee of this company, I can tell you that you were not discriminated against, that is the policy. It's that way to prevent fraud. Otherwise people could find a receipt in the trash and bring it in to get a price adjustment, or return the clothes to another store and then bring the receipt to get a price adjustment.

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11:16 pm EDT
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New York & Company retail store problems

September 21, 2010

New York & Company
450 West 33rd Street, 5th Floor
New York, NY 10001

Good Day,

What follows is my fifth attempt at a satisfactory resolution to a problem that I have already invested a great deal of my time in attempting to resolve. I began with an email, utilizing your company website for complaints. Once I finished typing my email, I received a response of how important my comments were and that I could count on a response within forty-eight hours. Three days later, having heard nothing, I sent a second email with the header ******SECOND REQUEST******* and a reprint of my original email. Once again, I received the same response promising a response within forty-eight hours. I also attempted to contact the phone number listed on the website, but after a more than ample wait, gave up. My third attempt was yesterday, when I again called the phone number on your website and put it on speaker, so I could accomplish some looming paperwork, as I waited. After ninety plus minutes, I called the phone number from your website using my cell phone, and chose the option to speak with someone as ‘IF’ I were placing an order. I was then connected with someone in less than fifteen seconds! She was most helpful in informing me that the complaint phone number I was calling was manned by just two people, and then proceeded to give me a different email address than the one I’d previously used twice before. She also gave me this physical address in case I wanted to send you my concerns in writing. Short of booking a flight to New York, this is the best I’m able to do and I only hope someone will see fit to address what I believe to be two very valid concerns. Below is yet another reprint of my original email, with the addition of the receipt information at the bottom.

Hello,

On Monday, September 6, 2010 I had occasion to visit your retail store located in the Green Tree Mall in Clarksville, IN, and had a truly unpleasant experience. I had recently used the coupon for “Spend $50.00 and Get $20.00 Off” and needed to exchange a top I'd selected from the store. I don't normally try on clothes in stores and prefer to try them on at home. Occasionally, this causes me to have to return or exchange an item, and this was the reason for my visit to your store that day.
I explained that though the top was cute on the hanger, on me, it was horrific and I needed to exchange it. I was then informed that I'd lose the value of the coupon, in this case about $6.00.

Also, she said only IF I exchanged it for the exact same top could I maintain the value of the coupon. Again the top looked horrible on me, so the same top in another color would not be a viable option.
Even though I found another top on the same rack as this one came from, and at the exact same price as this top, she would not budge. In the end, I lost the approximate $6.00 along with quite a bit of my store loyalty and respect as well. At one point she said she couldn't do anything because she didn't have the coupon. However when I told her I did have it, she proceeded to insist there was still nothing she could do.
I've been a loyal New York & Company customer for a long time, but the future looks bleak. This is an excellent example of your winning the battle, but losing the war, and a very poor business model in my opinion. Even though I explained to the sales lady that I was not upset with her the person, just upset at these arbitrary rules that appeared most unfair, she was quite cold, indifferent and displayed zero empathy for my situation. This did not serve to make my experience any less painful.
l decided to go ahead and at least take advantage of the other coupon I had, and this time I purchased $100.00+ in order to receive the $50.00 discount. Part of this order consisted of four pieces of jewelry, two at $16.95 each and two at 10.95 each. I was trying to take advantage of the buy one get one 50% off. This time she said she would have to charge me for BOTH the $16.95 pieces and then give me the half price on the two $10.95 items. Again, I found this most unfair, so my only recourse was to put both lower priced items back, which then forced her to give me the half off on one of the $16.95 pieces that I wanted. Of course the sale was lost on the other two lower priced items and again battle won, war lost. This was the straw that broke the camel’s back. I ask you, is this any way to treat customers? Additionally, it did not go unnoticed by me that though I heard her ask every other customer if they'd like a reminder phone call about their New York and Co. City Cash, she made no mention to me of the offer, nor did she ask me if I wanted my receipt in the bag or in my purse, yet she asked everyone else.
I await an explanation that is both reasonable and fair. So far I’ve heard neither.

Thank you,

Jennifer Krausse`

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billybob6
, US
May 24, 2016 1:01 pm EDT

New York & Company, Southlake Mall Morrow, GA 30260. I visited the store Monday, May 23, 20016 at approximately 4:28 p.m . I purchased a total of (4) items with one being ordered for me by the cashier Assistant Manager/Manager Angela Tucker. During my simple transaction I asked her if I could use my coupon I printed from my email earlier that morning and Angela Tucker stated "You have All New York Deals the coupon will not work on New York deal". I asked her if she would check for me again and that I was sure it would because I purchased one of the pleated jean cami for $44.95 the coupon was $15.00 off $30.00 and she responded " I WORK here I should Know. Also included in my purchase is a pair blue jean shorts with stars. Angela stated was $25.00 but actually rung up $17.95 she also stated "these shorts are cute you can wear these? I stated yes she said "ooooooooh, STANK"! I replied no I have small legs. Just totally unprofessional especially as a manager/assistant manager. regardless of this young lady position, you should always maintain PROFESSIONALISM with working and serving the public. NEW YORK and COMPANY we are your CUSTOMERS are WE are the REASON the employees receive a PAYCHECK.. Even for those of us you think you know because we shop regularly in your store, please treat us with respect and professionally. If we are your sisters, grand mothers to your aunts please maintain your professionalism.. Note, I returned to the store moments later with a return and stopped another employee showed to her my coupon, she stated after viewing my receipt, the top I order was not a New York Deal. I continued to the register, politely requested a return to Angela Tucker and asked her to please check the cami I ordered because it was not a New York Deal. Angela ran the coupon and return to my card $43.20 including the return. But also stapled two out dated ten Dollars cash cards to my receipts. I asked her why do customers have to go through so much for there well earned discount/coupon and again her response was "well everybody makes mistakes. Never an apology or NOTHING. I did report this problem to the store manager and is hoping the store District Manager Robin pay close attention to Angela Tucker's attitude toward New York and Company's CUSTOMERS. All I can say is BEWARE when you visit the Southlake Store in Morrow, GA.

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M Chapman
jamaica, US
Jun 09, 2011 1:02 am EDT

Lexington Avenue NYC location is a complete mess. I purchased a shirt and the sku from an item of many items that were just laying around the register was zapped instead of the shirt sku. I Didn't find out until I went to exchange the shirt for a different size. Because of this mess I couldn't simply do an even exchange at the locations closest to my home. I had to go back to where this mess happen just to be rudely assisted by their incompetent Mgr who had no clue what she should do. She asked a lower leveled cashier who stated she should know, this went on for about 10 minutes. She also stated she would reimburse me for the travel, I even have our phone conversation recorded. She said she never stated this to me or to the other NY+C0 location Mgr she spopke to. Then the big LIAR had the audacity to dicuss what took place with my transaction in front of the other customers on the line as I chose to simply walk away and not to argue with her about her dishonesty of not reimbursing the travel money. This was very unprofessional of her. I would recommend all to stay clear of this location because of this careless mistake, unprofessional staff and the time consumed fixing the mistakes. Just clean up your counters and register areas! We want the correct sku numbers showing on our receipts when we pay for merchandise.

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iworkhardforaliving
Orange Park, US
Nov 29, 2010 8:46 pm EST
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I just want to let you know as an employee of NYCO that buy one get one anything deals automatically ring in the register the way you would prefer them to. That is, if I scan two pieces of 16.95 jewelry and two pieces of 10.95 jewelry, it will automatically give you one 16.95 and one 10.95 half off. It's virtually impossible for an associate to override this. So either that associate didn't know what she was talking about or she was just being rude.

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Foluyinka Folowosele
New York City, US
Sep 27, 2010 11:35 am EDT

I have a similar complaint to the previous poster. On Saturday, September 25, 2010 I went to the retail store located in the Queens Center Mall in Queens (Elmhurst), NY. I purchased 2 pairs of pants, one brown and the other black. The store didn't have my size for the actual style of the black pants that I wanted, so I decided to purchase a different style that I figured I could live with if I didn't find the actual style that I preferred in another location. I used a coupon "spend $75 and get $30 off." On Sunday September 26, 2010, I decided to go to the Austin Street location in Queens (Forest Hills), NY and was able to find the initial style of the black pants I wanted. To my dismay, I was told that I could exchange the pants but the coupon that was applied the day before would not be applied because the pants were a different style. The value of the coupon was $15. $15 is really not that much in the grand scheme of things. I just find this policy stupid.
I was going to keep the first pair of black pants I purchased, if I didn't find the actual style I really wanted. But basically if I knew of this policy, I would just not have made the purchase that day if I knew I didn't have the choice to exchange it (with the coupon still being applied) if I was able to find the style I wanted.
I've been a loyal New York & Company customer for a long time, all my work pants are from the store, but this policy just rubs me the wrong way. It seems like a very petty thing for the store to implement and an easy way to piss off customers. Like the previous poster said, this is indeed an excellent example of your winning the battle, but losing the war, and a very poor business model in my opinion. I called the number on the website to complian and was told the same thing by two women. It's time I move along to other stores (Banana Republc and Ann Taylor Loft) that now offer "tall/long" pants for women anyway. I was just so used to shopping at New York & Company.

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New York & Company they would rather lose many customers than return merchandise worth $60.00

New York & Co. has a horrible 60 days return policy, especially at the holidays. If you shop for Christmas in October, you cannot return even for a store credit after 60 days and if you want to "even exchange" your Christmas merchandise you have to pay the difference in price. The customer service people are not consumer friendly. They have no flexibility at all. They would rather lose many customers (myself, friends and family) than return merchandise worth $60.00.

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New York & Company bad service

Hello, my name is Ashley. I visited New York & Company store about a week ago and I was very unsatisfied with my visit! When I first entered the store a woman was standing at the front and there was no greeting, smile, or anything. I just received a look up and down with an attitude while she smacked her chewing gum. I was really suprised by how rude she was. Automatically I felt uncomfortable in the store. I work part time at G.H. Bass and I know what customer service is all about and I would never treat a customer like that. Your customers are your #1 priority! The main visit with the store was for a couple pair of dress pants for work. Luckily I found a couple pairs I liked. I then left to go look around the rest of the mall to see my other options before I bought the dress pants from New York & Company. I looked around for about an hour and didn't see any other pants I liked. It was about 15 minutes before the mall closed and I decided that I wanted to get the 2 pair of pants I saw earlier at New York & Company. As I rushed from one side of the mall to the other I made it about 8 minutes before closing time, knowing exactly what pair of pants I wanted and what size. As I entered the store to make my purchase the same woman with the negative attitude from earlier was straightening some cloths on the front table while she was chatting with I assume was the manager(he had a headset on). She once again looked at me and did not greet me and as I walked past her I heard her say, "WOW... only 7 minutes of shopping! I hate when people do that!" I turned around and looked at her in shock that she actually said that. She just looked and me with a smerk on her face. I came very close to not purchasing the pants and just walking out but I really wanted the pants. As I was standing in line I could hear her and the manager laughing about the situation. The line took for ever... there were two women in front of me and I literally stood there for 10 minutes. When I finally purchased the pants and headed out of the store, the manager said, "have a nice night" with a smart attitude and I did not respond, I heard the woman start laughing. I have never in my life been treated with such disrespect from a clothing store. Not only does it make the employees look bad, it makes New York and Company look bad! I love the cloths from NY&C and it's a real disappointment to me to feel as if I cannot go back into that store just because I might have to see that woman again. I didn't get the womans name or didn't even think about it at the time because I was so mad. She was an older lady with medium length light brown hair. I will not be going back to NY&C store in Carolina Place mall! I would hope you let it known to your employees about this complaint to let them know that they cannot treat customers with such disrespect. Thank you for your time.

-Ashley

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lashaun12
, US
Nov 04, 2019 11:01 am EST

store 11 in ridgewood manager monica is very rude and don't cater to customers I am a longtime customer and wanted item off mannequin she was nasty and need to be replace immediately. ans also associate was rude and manager did nothing when I complain

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lashaun12
, US
Nov 04, 2019 10:58 am EST

monica very rude and not courteous

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tcmaceo
Minneapolis, US
Jul 21, 2010 12:23 pm EDT
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I shopped at New York and company. The service in the store was okay. I wrote a check for my purchases and the store electronical withdrew the funds and the next day they presented the check, I saw this on my bank statement and called the bank they stopped payment ont the the check. New York and Compant turned me in to a collection agency even tho they had been paid. I had to fax bank info to Tele chex and New York and Company. They claim the matter willed be cleared up in 7 to 10 buisness days. The store offered no apology. I will not give this company anymore of my money.

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5:42 am EDT
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New York & Company bad customer service

On this day (1/31/2009) I entered the store with a pair of jeans that I had purchased on clearance with the security tags still on them. I let the store associate (Salina) know I did not have my receipt anymore but I merely just wanted the security tag off my jeans. She replied in a very nasty manner that it was my responsibility to check for this before I left the store and proceeded to tell me she would take the security off tag this time but next I need to check my clothes. So while she was in the process of taking the tag off my jeans and handing them to me I expressed how it was not my fault that the store had an incompetent employee who was their responsibility in the first place and not mine to check for these things. She gave me a mean look, took the jeans out of my hand and put the security tag back on the jeans and said " Well if you�re gonna act like that then I will need a receipt!" I was very stunned at this point and asked to speak to the store manager which she replied that she was the store manager (later I found out that she lied and she was not the store manager). I expressed that I needed to speak with the corporate office and demanded the phone number she wrote this on a piece of paper I then asked her if I could use their store phone and she shouted NO! I was very upset at this point, I called the number she gave me and was on hold for 40 minutes and no one ever came to the phone so I called my husband who was at home to see if he can go online and check the phone number, he gave me a different number that he found the website so I called it. I talked to a very nice lady on the phone (Shaquana) and explained my situation; she turned around and clearly stated that the store employees acted very unprofessional.
I put a formal complaint with the mall security of the store. I was in that store for about 2 hours before the "real" store manager (Jennifer) came up to me and said that if I showed her my California drivers license that she would take the security tag off. I asked her why she waited 2 hours for her to tell me this; she had no explanation. I also asked her why would I need to show my drivers license since Salina had taken the security tag off in the first place and because I voiced my opinion she maliciously put it back on, again she didn�t have any response and didn�t seem remorseful at all.
I was treated unjustly in this store in addition there was no apology from either of them. I was given dirty looks while they whispered behind my back the entire 2 hours mocking me. I went home crying with my jeans which by the way still have the security tag on them!

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Doris Skisdopolus
new york, US
Jan 07, 2024 5:36 am EST
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I called the number i found on website first im on hold forever and then i left my number and no one called. Now theres a number on website and then when i called it disconnect

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Ludnir Martin-Pierre
Miami, US
Dec 03, 2023 2:15 am EST

I don’t my order the order number is n3054186

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MzKimba
Orlando, US
Nov 13, 2023 6:32 am EST
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I've been a customer for over 30 years, made a purchase a few months ago, their online system is now not recognizing my login or my email address. I called their customer service line and it's out of order? What's going on?

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Kblc123!
Whitesburg, US
Sep 24, 2023 6:10 pm EDT

Ordered dresses over a week ago and have not gotten any info except for unfulfilled. I have emailed and called four times spending an hour on hold to never even get to speak to someone

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Adriana Bravo
Prospect Hts, US
Apr 15, 2023 1:57 pm EDT

Re: [protected] & [protected] Orders

I returned items in the same envelope for the 2 orders numbers mentioned above.

I have confirmation the warehouse receive the package on 3/20.. I have called several times regarding my refund and keep getting the same unacceptable respond. “Rest assured, we are working on it”.

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Raetay7
, US
Jul 11, 2019 4:19 am EDT
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Ny& company's clothing is very cheaply made. I will never shop there again. I will pay the credit card off and close the account. I'm going to donate the merchandise I purchased at ny& company to a Good will store.

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jennifer Hoffer
, US
Sep 30, 2017 11:03 am EDT

Yes I agree with you. I use to shop there when it was Lerners NY. Customer service is horrible there. I made a complaint and called there home Office and I never got a letter saying they were sorry. MY story was I was looking for work pants and the girl suggested work pants with spandex for the more hefty woman. She showed me a pair of sweatpants! I said to her did you jsut call me hefty? I said I cant believe you just said that! She ignores me. I said im a size 8 and just to let you know I just lost a bunch of weight. Again she ignores me. Others heard her comment and thought how rude. Now just to say no matter what size we are that comment shouldnt of been made. So there I am crying in the store I was so uncomforatble. Note to NEW YORK AND COMPANY when someone asks for dress pants are you going to offer them sweatpants? Are you allowing your employees to be rude to there customers? Maybe thats why you have lost so many customers. Jennifer Hoffer trinity fl

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Dynasty Brown
, US
Feb 18, 2016 8:54 am EST

I went to New York & Company and open a charge about two days ago. I had some items that I took back on yesterday [protected]. I went to a rack with some pants and the price said twelve dollars. I call the associate to the rack and asked her about the price. She stated that I need to take that price down because this is the wrong price. I asked her as a customer that New York Company suppose to honor the price as good customer service. I have been working with the United Postal Service for ten years and I know about customer service is making your customer happy. I told her I understood about her taking price down for the next customer but I didn't understand about them not having good customer service with me. I spoke to the manger at the Florence store and she said that she could not honor good customer service since they change to a outlet. If this matter can't be resolve I will cancel my card. Thank you, Diana Brown [protected]

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noctowl1216
Sun Prairie, US
May 07, 2012 7:46 am EDT

This comment does not relate to the given store, but is a problem with the company. As a veteran employee, and as a friend of many current employees, I am appalled at the lack of concern given to your sellers. When I worked for Express, my comfort was a consideration. I was given breaks after the proper amount of hours works, time was dedicated to my training, and I had a clear understanding of what dictated grounds for termination. This is not how New York and Company runs its company. I never once received a 15 minute, and rarely received a 30 minute break for 7+ hours of work. I, and everyone at the stores that I worked at, was encouraged to allow discounts to customers when situations warranted it. Scheduling was never given in advance, and the atmosphere did not facilitate learning.

I have heard of two employees who were recently terminated without the consent of the management staff (Ie: Corporate fired them without consulting anyone on the team). One employee, who gave a discount to a customer under the training of her manager, was fired without a warning. Why are we trained to give out discounts, and then fired afterward? Furthermore, this employee has nearly 40 hours scheduled the rest of the week. Who is to cover these shifts? Of course the company can't afford to have breaks covered, they've fired half the staff regardless of competency. Other retailers DO NOT operate so poorly. I would be greatly surprised if this company lasted for many more years.

Additionally, the quality of New York and Company's clothing is abysmal. I don't know how many times I had to process returns for damaged product that couldn't even make it thirty days of wear. Clothing that went through the wash once came out destroyed. I shopped at New York and Company so that I could wear the brand name at work, but I certainly have not continued that trend after breaking with the company.

My heart goes out to those who are still staffed at the New York and Company stores all over the country. How long will the company keep abusing them? How long will the company keep jerking them around?

In conclusion, I am writing because:

1) New York and Company don't treat their employees well.
2) The training given to employees is insufficient and leaves to improper termination.
3) Regardless of New York and Company's policies, their clothes are of poor quality.

New York and Company has lost my service and the service of many others. How far is it willing to go?

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cherrynthyme
New York, US
Oct 01, 2011 5:53 pm EDT

Recently I placed an order online and when I received my items, they didn't fit me so I had to return everything at the store, basically did not get my shipping and handling returned, they ALSO did not refund me the tax cost. Rip off! Well, I decided to reorder online and my second order, I accidently submitted the order and ordered the wrong size. I called customer service, they said they could not access the order to change it for me. That pissed me off! Basically, their company is nothing but a rip off and I will never purchase from them again in the future.

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New York & Company - paid in full but continued late fees & finance charges

I have paid my New York & Company credit card in full a few months ago. I paid it for whatever current balance I had at that time, over the phone with an extra $10 and they assured me that I don't owe them anymore money. After 3-4 months, I found out that they are still charging me late fees and finance charges. Under the current economy, it is so hard to...

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Contact New York & Company customer service

Phone numbers

+1 (800) 961-9906 +1 (800) 889-0494 More phone numbers

Website

www.nyandcompany.com

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