The complaint has been investigated and
resolved to the customer's satisfactionResolved New York And Company — bad customer service
resolved to the customer's satisfaction
On this day (1/31/2009) I entered the store with a pair of jeans that I had purchased on clearance with the security tags still on them. I let the store associate (Salina) know I did not have my receipt anymore but I merely just wanted the security tag off my jeans. She replied in a very nasty manner that it was my responsibility to check for this before I left the store and proceeded to tell me she would take the security off tag this time but next I need to check my clothes. So while she was in the process of taking the tag off my jeans and handing them to me I expressed how it was not my fault that the store had an incompetent employee who was their responsibility in the first place and not mine to check for these things. She gave me a mean look, took the jeans out of my hand and put the security tag back on the jeans and said " Well if you�re gonna act like that then I will need a receipt!" I was very stunned at this point and asked to speak to the store manager which she replied that she was the store manager (later I found out that she lied and she was not the store manager). I expressed that I needed to speak with the corporate office and demanded the phone number she wrote this on a piece of paper I then asked her if I could use their store phone and she shouted NO! I was very upset at this point, I called the number she gave me and was on hold for 40 minutes and no one ever came to the phone so I called my husband who was at home to see if he can go online and check the phone number, he gave me a different number that he found the website so I called it. I talked to a very nice lady on the phone (Shaquana) and explained my situation; she turned around and clearly stated that the store employees acted very unprofessional.
I put a formal complaint with the mall security of the store. I was in that store for about 2 hours before the "real" store manager (Jennifer) came up to me and said that if I showed her my California drivers license that she would take the security tag off. I asked her why she waited 2 hours for her to tell me this; she had no explanation. I also asked her why would I need to show my drivers license since Salina had taken the security tag off in the first place and because I voiced my opinion she maliciously put it back on, again she didn�t have any response and didn�t seem remorseful at all.
I was treated unjustly in this store in addition there was no apology from either of them. I was given dirty looks while they whispered behind my back the entire 2 hours mocking me. I went home crying with my jeans which by the way still have the security tag on them!