Latest Reviews and Complaints
Great hairpieces
Been working with Newtimes Hair for about two years now and my clients have been overall happy with the hair. My shop, DesignX Hair Creations Inc, is located in Burbank,CA and having a warehouse close by is a real game changer. I’m able to purchase stock units right away and get them shipped out with next day delivery. As my business grows I hope Newtime...
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Disappointed with NewtimesHair: Received Fake Hair Toupee Instead of Real Human Hair
I was really lookin' forward to gettin' some real human hair from NewtimesHair, but man, they sent me this fake hair toupee instead. I gotta say, I ain't too happy 'bout it. I wouldn't recommend buyin' from 'em, ya know what I mean?
This complaint has been resolved automatically due to user's inactivity.
We apologize for the disappointment you've experienced with your recent purchase from NewTimesHair. We take customer feedback seriously and want to address your concerns.
Firstly, we want to clarify that all our products are made from real human hair. We never use synthetic hair on human hair toupees unless for grey hair or when our clients request us to do that. However, we understand that sometimes there can be doubts. To ensure the authenticity of the hair, you can perform a burn test. Real human hair burns differently from synthetic hair. If you have any doubts about the hair's authenticity, please feel free to reach out to our customer support, and they can guide you through the burn test process.
Additionally, we offer a 30-day return guarantee. If you remain unsatisfied with your purchase, please contact our customer support team, and we will be more than happy to assist you with the return process. We are committed to ensuring that our customers are satisfied with their purchases, and we take any issues very seriously.
We apologize for any inconvenience you may have experienced and thank you for bringing this matter to our attention. We hope to have the opportunity to rectify the situation and provide you with a product that meets your expectations.
Best,
New Times Hair
2 New Times Hair Complaints
New Times Hair’s earns a 5.0-star rating from 1 reviews and 2 complaints, showing that the majority of customers are exceptionally satisfied with hair replacement systems.
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Replied
Disappointed with NewtimesHair: Fake Hairpiece, Unreliable Supplier
So, we decided to give NewtimesHair a try and ordered a men's hairpiece. We specifically requested good quality human hair because, you know, we wanted something that looked and felt natural. They charged us ?120 for it, which seemed like a fair price.
But boy, were we disappointed when we received the package. The hairpiece they sent us was a total fake! It looked nothing like real human hair. It was obvious that they had cut corners and used some cheap synthetic material instead. We felt cheated and betrayed.
It's really frustrating when you can't trust the people you're doing business with. And unfortunately, this seems to be a common problem when dealing with Chinese companies. It's like they don't care about delivering what they promise.
We were hoping for a reliable and trustworthy supplier, but NewtimesHair let us down. We won't be buying from them again, that's for sure. It's a shame because finding a good quality hairpiece can be a challenge, and we were hoping they would be the solution.
So, if you're looking for a men's hairpiece and want to avoid getting scammed, we suggest you steer clear of NewtimesHair. Save yourself the disappointment and frustration. There are surely better options out there that actually deliver what they promise.
This complaint has been resolved automatically due to user's inactivity.
We apologize for the disappointment you've experienced with your recent purchase from NewTimesHair. We take customer feedback seriously and want to address your concerns.
Firstly, we want to clarify that all our products are made from real human hair. We never use synthetic hair on human hair toupees unless for grey hair or when our clients request us to do that. However, we understand that sometimes there can be doubts. To ensure the authenticity of the hair, you can perform a burn test. Real human hair burns differently from synthetic hair. If you have any doubts about the hair's authenticity, please feel free to reach out to our customer support, and they can guide you through the burn test process.
Additionally, we offer a 30-day return guarantee. If you remain unsatisfied with your purchase, please contact our customer support team, and we will be more than happy to assist you with the return process. We are committed to ensuring that our customers are satisfied with their purchases, and we take any issues very seriously.
We apologize for any inconvenience you may have experienced and thank you for bringing this matter to our attention. We hope to have the opportunity to rectify the situation and provide you with a product that meets your expectations.
Best,
New Times Hair
Is New Times Hair Legit?
New Times Hair earns a trustworthiness rating of 27%
Assess your risks. Protect your personal information when dealing with New Times Hair.
New Times Hair protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We conducted a search on social media and found several negative reviews related to New Times Hair. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
In the case of New Times Hair, has a low level of trustworthiness, may be due to a variety of reasons, such as a history of complaints, unethical business practices such as false advertising or deceptive pricing, unclear information, blurred policies on the website, legal issues such as lawsuits or regulatory fines, or other concerning factors. We recommend that you research the company thoroughly, including reading reviews and complaints. Look for patterns or recurring issues that could be cause for concern.
However ComplaintsBoard has detected that:
- We found clear and detailed contact information for New Times Hair. The company provides a physical address, phone number, and email, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
- Despite a low legitimacy rating, New Times Hair has demonstrated a high level of commitment to customer satisfaction with a resolution rate 100% of 2 negative reviews. While caution is advised when dealing with this company, their focus on resolving customer complaints is a positive sign for those who choose to use their services.
- New Times Hair has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
- Newtimeshair.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Newtimeshair.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
- We looked up New Times Hair and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Overview of New Times Hair complaint handling
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New Times Hair Contacts
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New Times Hair phone numbersClick up if you have successfully reached New Times Hair by calling +1 (186) 619-3929 phone number 0 0 users reported that they have successfully reached New Times Hair by calling +1 (186) 619-3929 phone number Click down if you have unsuccessfully reached New Times Hair by calling +1 (186) 619-3929 phone number 0 0 users reported that they have UNsuccessfully reached New Times Hair by calling +1 (186) 619-3929 phone number
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New Times Hair emailsinfo@newtimeshair.com97%Confidence score: 97%Support
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New Times Hair addresshangdong Rd Rm 809, Qingdao, Shandong, China
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New Times Hair social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 16, 2025
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