After being Net10 customers for 2 years and regularly using 3 of their phones in our family, we bought a new phone for one family member and attempted to port the old Net10 number to the new phone. The SIM card sent didn't work, so we called customer service. Long story short, after they removed all the minutes from the old phone, they couldn't get the new phone to work so this family member was left with NO phone at all. 4 nights of endless calls to various countries, waiting on hold off/on for 1-1.5 hours each night, we were told several stories about when it would be fixed. first it was 3-4 days, then 24 hours now 5-10 days. We also got cut off every night at 9pm when their system shuts off and the shifts end. If you ask to speak to a supervisor, you really just get another rep in another country. I googled Net10, found it was owned by America Movil and Tracfone. I called the CEO of Tracfone in Miami directly then followed up with an email. He answered my email within 2 hours. Get in touch with him if you have problems. FJ (Frederick) Pollak, /phone number removed/ or [protected]@tracfone.com. He also copied in [protected]@tracfone.com (Mark Mahan) and [protected]@tracfone.com (VP Steve Ritter).
The complaint has been investigated and resolved to the customer's satisfaction.