The complaint has been investigated and
resolved to the customer's satisfactionResolved Nationstar — grievously delinquent/erroneous/extortionate business practices
resolved to the customer's satisfaction
Grievously Delinquent/Erroneous/Extortionate Business Practices
Nationstar is failing to provide final documents for the qualifying mortgage modification. This failure continues to add to the “delinquency of the account.” The latest story from Nationstar which has been ongoing since November 2010 [and prior to that with CitiMortgage] is that they now state that they are waiting for the escrow documents from our county to complete the ‘final documents’ of the mortgage modification. I will follow up with our county to verify. I will follow up with Nationstar regarding this communication with a letter that I will fax to them verifying this information. This will be submitted under “Section 6 of RESPA.” The continued delay(s) are just one of the many delays experienced with the servicing of our account towards a final modification. Once the account is ‘brought current’ Nationstar can no longer assess late fees, interest accrual, etc. And as such, the continued unnecessary ongoing delay by Nationstar is viewed by this home owner as extortionate practices. If you are experiencing harassment, contrary/conflicting information, erroneous activities, delay tactics, improper credit reporting, escrow issues, and any others service issues not mentioned; please contact the Federal Trade Commission and report Nationstar as a violator of “Fannie Mae/Freddie Mac Modification Policies and Procedures as a Service Provider Contract” and/or a delinquent/erroneous service provider. Go to: Http://ftc.gov for more information. Filing a claim with the Federal Trade Commission will trigger an investigation into Nationstar’s business practices. To complete a claim form go to: https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en . This is one of the first ways that you can establish a record of your issue with Nationstar. Be sure that you are properly documenting your account activity. Lawsuits filed against mortgage service providers are being are being dismissed before even being heard, largely due to lack/improper documentation required to prove the case. Please be sure that you are being heard by filing a complaint with the Federal Trade Commission!