web site bait and switch
Buyer Beware! Their website will redirect to a different product without your knowledge. I clicked on their mesh pool covers and their website misdirected me to solid pool covers. Thinking I was on the proper page, I order the product. Upon the product’s arrival I opened the box to discover the error. I called the company and got “Gee that’s too bad.” Emails resulted in the “that’s too bad” and a restatement of their return policy of 25% restock fee and shipping both ways, if the box was unopened. Oh course, they offered to place another order for the correct product. How nice of them. I feel screwed and now have a future garage sell item. I would advise all to find a different company to do ebusiness with. These guys are not ethical.
The complaint has been investigated and resolved to the customer’s satisfaction.
Product not received
I ordered a pool liner from this company on 6/12/09. We planned to have a pool party for my daughter to celebrate her 11th birthday. Today is 7/1/09 and still no pool liner. I have contacted this company 3 times and each time they tell me they have not received it from the manufacturer. The first time I called the rep said I should receive it by the end of...
Read full complaint and 34 comments-
National Pool Wholesalers / Internet Pool Group Contacts
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National Pool Wholesalers / Internet Pool Group phone numbersClick up if you have successfully reached National Pool Wholesalers / Internet Pool Group by calling +1 (888) 277-7665 phone number 0 0 users reported that they have successfully reached National Pool Wholesalers / Internet Pool Group by calling +1 (888) 277-7665 phone number Click down if you have unsuccessfully reached National Pool Wholesalers / Internet Pool Group by calling +1 (888) 277-7665 phone number 0 0 users reported that they have UNsuccessfully reached National Pool Wholesalers / Internet Pool Group by calling +1 (888) 277-7665 phone number
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National Pool Wholesalers / Internet Pool Group emailssales@ipoolgroup.com100%Confidence score: 100%Support
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National Pool Wholesalers / Internet Pool Group addressOkeechobee, Florida, United States
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National Pool Wholesalers / Internet Pool Group social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 12, 2025
Recent comments about National Pool Wholesalers / Internet Pool Group company
winter pool cover / warranty




"National Pool Wholesalers operates and OWNS 66, 000 sqft of warehouse space.
Company warehouse is open for public purchases 6 days per week.
We encourage customers to come and visit.
1934 Center Street, Okeechobee, FL 34973 "
Bob/ aka Jim post the above. Yet if you go to the Florida Dept of State Website
http://sunbiz.org/scripts/cordet.exe?action=DETFIL&inq_doc_number=P04000053361&inq_came_from=NAMFWD&cor_web_names_seq_number=0000&names_name_ind=N&names_cor_number=&names_name_seq=&names_name_ind=&names_comp_name=NATIONALPOOLWHOLESALERS&names_filing_type=)
you will find the following public information posted above. Bob is either lying here or lying to the Florida dept of State about his principal address.
Also, Google both addresses and you will see there is not a 66, 000 sq ft warehouse anywhere.
Lastly, if he sells retail, why isn't the address and hours listed on his website. Lie after lie after lie. Also for what it is worth, Jim is really Bob the owner. The other night after i caught bob lying time and again on here he tried to save himself by emailing me from "Jim's address at 8:05 pm.
Do business with this company at your own risk.
Here is info on National pool wholesalers. Google their principal address.
Florida Profit Corporation
NATIONAL POOL WHOLESALERS, INC.
Filing Information
Document Number P04000053361
FEI/EIN Number [protected]
Date Filed 03/22/2004
State FL
Status ACTIVE
Principal Address
8230 SW 9TH ST
OKEECHOBEE FL 34973
Changed 04/30/2008
Mailing Address
P.O.BOX 3222
OKEECHOBEE FL 34973
Registered Agent Name & Address
SNEIDER, GLENN J
200 SW 9TH ST
OKEECHOBEE FL 34974 US
Officer/Director Detail
Name & Address
Title P
KREITZ, ROBERT
8230 SW 9TH ST
OKEECHOBEE FL 34974
Annual Reports
Report Year Filed Date
2007 05/01/2007
2008 04/30/2008
2009 04/30/2009
Ok, where is your warehouse?
"Jim told the customer he cannot answer questions on how to layout the breakline when the customer kept asking."
You are a liar. Jim acknowledged 2 times when i stated where i wanted the break line. Jim said nothing about changing the form and faxing back. Jim also agreed when i called him back that i told him where the breakline was and he agreed to rush me another liner at cost because of it. You, my friend are a chronic liar.
"Jim said he will get back to the customer after he gets a response from Kafko."
I talked to Tony at Kafko and he told me Jim contact him last Weds and yet here we are a week later after my many phone calls, faxes and emails and Jim has not contacted me. You are a liar.
"No one ever said that there would be a free liner"
Can you even read? Who said anything about a free liner? Try reading what i wrote, liar.
People, DO NOT USE this company, they will RIP YOU OFF. They are a rinky dink outfit.
National Pool Wholesalers operates and OWNS 66, 000 sqft of warehouse space.
Company warehouse is open for public purchases 6 days per week.
We encourage customers to come and visit.
The company cheaplinersonline.com seems to be the basement company as they just opened the domain name on June 5, 2010 under a private registration. See the WHOISDATA from GODADDY.COM which shows that its a private registration not revealing the actual company or perso's name. WHOISDATA is below for reference.
Created on...: [protected]:44:35 GMT
Expires on...: [protected]:44:35 GMT
Last modified on...: [protected]:44:35 GMT
Registrant Info: (FAST-[protected])
Attn: cheaplinersonline.com
BlueHost.com- INC
1958 South 950 East
** FREE DOMAIN REGISTRATION **
Hosting plans starting at ONLY $6.95 per month -
Provo, Utah 84606
United States
Phone: +1.[protected]
Fax..: +1.[protected]
Email: whois@bluehost.com
Last modified: [protected]:18:13 GMT
National Pool Wholesalers does not measure pools for customers. We take orders and process them for the customer. We do not take measurements over the phone. All pool dimensions are written by the customer. Customers are advised to call the MFG if they have any problems with the measuring of the pool for accuracy.
Jim told the customer he cannot answer questions on how to layout the breakline when the customer kept asking.
The liner was built to the specs that the customer wrote on the page.
Anyone can contact us for a copy to veiw the real information about this sale.
Customer will need to buy a new liner if they need a new one as they wrote the wrong information on the page.
Jim said he will get back to the customer after he gets a response from Kafko. Kafko informed us there will be a 15% discount to the customer since they will try to work with the customer due to the customer error.
No one ever said that there would be a free liner. The customer was awaiting what the outcome from Kafko would be based on the liner specs that the customer sent.
By the way, if you want a liner, Cheaplinersonline.com are best. Great staff, great service and prices 30% less than the scam artists at National Pool Wholesalers.
BTW, National Pool Wholesalers is a rinky dink company in someones basement.
I have had similar experiences with this company. Their staff is unprofessional and not properly trained. Jim, the person i spoke with was useless when discussing my liner. There was one measurement on their form that was confusing. It was the measurement identifying where the shallow-deep break line was. I told Jim where i wanted the break line 2 or 3 times during our phone call. Each time he said, ok. He obviously did nothing but ignore it and sent my form on to the manufacturer without communicating it what i wanted.
When i received the liner the break line was wrong. I contacted customer service and they said, too bad, Jim was supposed to tell you to change the form and fax back because they arent allowed to change anything on the form. Of course Jim never did this and their customer service said, too bad.
I called jim and he agreed i told him previously where i wanted the break line. In an effort to be fair and get a replacement liner quickly, i said i would be willing to pay cost, costing them nothing to replace. I called the manufacturer who agreed to discount liner even further for me.
Jim said he would call the manufacturer, Kafka pools, and get me a new liner asap. Jim even called the manufacturer to ensure what i said was true and get the discounted price.
Now i cant get Jim to respond to my numerous phone calls, faxes and emails. Why would any company act this way. To fix the problem and ensure a somewhat satisfied customer, all they had to do was replace the liner at no cost to them.
This is the worst company i have ever dealt with. If i ran my company this way we would be bankrupt.
I just went to the web page and there is no redirects on any covers. All the links for the covers take you to the correct web page. It appears that you probably ordered the wrong cover from that website. Please submit some further information such as the link you say is a redirect as right now I do not see anything that makes this company look like a bait and switch.