The complaint has been investigated and
resolved to the customer's satisfactionResolved National Pen Company - www.pens.com — this company is a classic scam!
resolved to the customer's satisfaction
National Pen Company is a promotional gift company. On the literature they sent us and on their Website, www.pens.com, it clearly mentions that 2008 calendars will ship within 7 days or less. We placed an order with them on August 27, 2007 for a promotional event schedules for Sept 18, thinking we have plenty of time. After a week of multiple phone call and assurances that order is fine finally on Sept 4, 8 days after the order was placed here is what they mentioned:
The 7 days promise is actually for 7 days after completion of production Your order was lost but even if we correct it today it will take 2-3 weeks to ship in transit time from Tennessee to California is 2 weeks So you should see your order by end of Sept. (5 weeks after order was placed).
This company is a classic SCAM. We are now scrambling to find someone to produce the calendars we need by Sept 18. Please don't put your promotional needs in the hand of fly by night companies like National Pen.