The complaint has been investigated and
resolved to the customer's satisfactionResolved Napleton Chrysler Jeep Dodge — Fraud
resolved to the customer's satisfaction
FRAUD! Napleton's Northlake Chrysler Jeep Dodge/ FreeGasRedemption.com
In November of '07 I responded to Ad sponsored by Napleton's they were offering $2000 in a newspaper Ad for free gas for the purchase of a car that week. I went in traded in my old Seabring and bought a brand new one, cash. I was an easy customer. I asked for my $2000 in gas redemption and was handed four $500 gas certificates, which clearly read 1 per house hold. Therefore it was impossible to them to give their buyer $2000 in gasoline, I was not happy. After calling free gas redemption and explaining my dilemma, a representative told me to simply mail them all in with a different address and I would get back my $2000. This was around March 2008. I actually only mailed in 3. One of the 3 I have received back $75 in debit cards. The second card I have received nothing, and the third card they cashed my $5 money order and never responded. It cost $5 to register each card, and postage to send in, $100 each month of receipts. I have called numerous times and have spoken to numerous representative, and have kept records. They are always saying they have received everything in order, and they are sorry, sorry, sorry, ect. On January 22nd, everything was still being processed supposedly. In February, their lanes are constantly busy or no one answers. Basically this was fraud and a waste of time. I called my car dealership numerous times and no one returned any of my calls. Once I spoke to a woman there who basically said it was not their problem. I would have preferred to speak to a manager and put in a couple calls to "Randy" who has not returned my calls, even though he has no idea why I am calling. I am a real estate broker, if I gave this kind of service to my clients I would never make any money. Although, Napleton's Chrysler may not have control over the fraudulent behavior of the free gas redemption, they should be addressing the concerns of their clients who have spent thousands of dollars to purchase a new car from them. It was the Ad for $2000 in free gas that brought me into their dealership, I purchased a car and did not get what I was offered. Good service is definitely not their trademark, or they would be calling back the clients that have been complaining and offering them a perk of some kind to make up for the program they never should have referred us to. Shame on the free gas redemption program for ripping off thousands of people, and shame on Napleton's Northlake at 3703 Northlake blvd, Lake Park, Fl 34403, for not doing their homework and being more sympathetic, to the rip of we acquired through their false advertising.
- A very angry consumer