MyKeyPremium review: MyKeyPremium.com | Must read if your purchasing their product! unresolved For 2023 kia forte keyed ignition! Now 3 years and counting!

Our Daughter bought her first brand new car. A 2023 kia forte base model.
Went to a Kia dealership to buy her a remote start add on kit for Christmas, since I have been watching her run outside and start the car in the mornings before work. And noticed her leaving the car running unlocked while she gets ready. Not to smart or safe, cuz anyone can walk by and see u later to her new car.

So Kia dealership said order a mykey premium remote start kit and it will work with her factory key Fob.
So I did. And got the kit just after Christmas,
I being a licensed dealership mechanic.
Installed it. And as they say easy plug and play. This part I can say is as they advertise.
Tried it after install. About 10 feet away. And it cranks but would not start.
So being a mechanic looked into why.
Found out that the 2023 model year changed their security feature to a Pats/smart key. Aka. Your new Kia required to have a key in the ignition to complete a signal and allow the vehicle to start.
So placed the key in ignition and re tested the start feature with the fob.
Yes it starts as they said.
But kinda pointless cuz the key is in ignition.
Contacted company customer service and had poor to no help from their support worker.
I tried to explain the issue.
They said sorry for what happened and for me to send the kit back and they will send a new kit that is correct for our vehicle.
New kit arrives. And it looks exactly the same. But tried installing it anyways since with new vehicles it can be as simple as programing inside an module and it works.
Tried it after install and surprise surprise same problem.
So contacted the customer service again. Via email. And this time the worker started getting kinda rude. Asking why I took so long to get back to them.
Explained that daughter does not live at home has work so I can only work around our schedules since people need to work and make money to live.
Explained what was happening again.
Told her what the issue was again.
And her rude reply back was sorry you don't have warranty it's been to long. Coming up to 8 months since I bought it now.
I said ok I get that but u sold me a product not cheap I might add. And it doesn't work like u advertised!
So please direct this email to your supervisor or somebody higher up that can help me.
Took about 2 months of emails and finally got a email back from the higher up.
Purchase date was just after Christmas 2023.
Dealing with customer service about their system not working till Oct 2, 2024.
And finally got a email reply back. From the management team.
Which to be honest with u made me a bit emotional cuz finally tere will be something done about this.

Email said " I want to let you know that we, the management team, are now directly taking over your case from our customer service team to ensure this is handled with the attention it deserves. I can completely understand your frustration, and I want to sincerely apologize for the inconvenience this has caused you.
After reviewing your case, I can see that the issue started with an oversight on our end regarding the compatibility of our product with your 2023 kia forte, which is the latest facelift model. Our customer service team made an unfortunate mistake by recommending the [protected] model. And I understand how frustrating this must be for you. As part of the management team, I want to take responsibility for this and assure you that we are committed to resolving this for you.
we are currently finalizing the development of a remote start system specifically designed to work with your 2023 kia forte's immobilizer and keyed ignition system. And we expect it to be in stock soon. Once it is available, we will gladly send you a replacement unit at no additional cost. Additionally, we will cover all your shipping expenses, including the previous and upcoming returns and send a full refund.
Your satisfaction is our top priority, and I hope this solution works for you. I deeply apologize again for the inconvenience and I look forward to resolving this matter as soon as possible.
Thank you for your patience and understanding
management team."

Now it is Feb, 27, 2026 and still waiting to hear back from this so called management team on when I will get my correct remote start kit and as said my full refund and reimbursement for any shipping cost that I had to pay out for.

So I think I've given them enough time to develop an system that works for our model kia and to make this right!

Still waiting...

This whole thing has made me feel like a piece of $*it for letting our daughter down.
And not having a remote start system in her vehicle for her.

Being out a good chunk of money for a product that doesn't work as advertised.

And blown away that this company that is so quick to take your money from you.
Just ignores the paying customer. That have problems
Do no follow up what so ever.
So good job keep up the good work!