My EyeLab review: Shipping fee

I was seen in Glendale Az. My eyelab for exam and prescription eyeglasses. My appointment was completed. I was charged a shipping fee and I am asking you to refund my shipping fee. My eyeglasses were not mailed to me, I picked them up in store. Please let me know when refund is complete. Thank you. My name is Priscilla Valles D.O. B. 02/07/1971. [protected]@gmail.com telephone [protected]