MSC World Europa review: Miss of treaction and solution

I booked 4 cabins on MSC World Europa sailing Dec. 26 fro Palermo/Italy:

2 ocfean view for 4 passengers, 1 for 3 and 1 with balcony for 2 (myself and wife)

I was pushed to give immediately the credit card information by Lejani Ryes from ICRUISE arguing that the vailable micht be gone if not.

I was assigens 1 balcony cabin for 4 and an ocean view instead for me and my vife. I asked to switch them but was told that the oner for 2 had a max. capacity for 3 so the switching was not possible.

I spoke to several supervisores but was never connected to a manager and the situation still remains lie that today.

I found out that there were other cabins available as I reuquested but having informed ICRIUISE there was no reation.

Neither I received confirmation when my credit card wa charged and I had to find our through MSC fearing that I had been cheated and no reserbvation had been secured. During september the balance was to be paid but did not receive and news either, so I had to check through my bank and later through MSC that my full ccoun had been settled.

No further answeres nor nbews received from ICRUISE so I recomend not to use this travel agency any further under suspition that they might cheat the customers or get confirmations for only cashing their commissions which were levied already from the advanced payments [aid.

I am still claiming to solve the wron gly cabin asigment problem but no

solution given having been confirmed by MSC that of today there woulod still

be balcony cabins available for 2.

I am 81 yuerars old living in Switzerland, thia holidayn trip with my family

being probably my last trip in holidays and I dont merit such service or non serviece in the name of MSC as this ruins their reputation.

I dont know if this claim might help to obtain a solution but MSC

otold me that any changed could be done oly by the agancey that cashed and booked! I need some one to be responsable for this and hoe thism claim through you will help.

Thanks and regards

[protected]@bluewin. ch