The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
MotoriteRepudiated claim

I purchased a Golf 6 Gti and being the 2nd owner the warranty was extended at my cost by Motorite. Recently the tensioner gave way resulting in the bending of the valves in turn damaging the pistons. Weiss Motors advised me that the engine needs to replaced and that this is a common occurrence on these cars. The claim of 112k was submitted to motorite who repudiated it on the grounds that my vehicle was serviced late by the previous owner and myself. My vehicle was serviced a month late at mileage 57k for the 60k service. This could not in any way be a contributing factor to the mechanical breakdown as the vehicle was 3k under the stipulated service interval. The late servicing by the previous owner was unknown to me but must have been known to Motorite as I believe that the client should meet certain requirements prior to the cover approval. I feel that Motorite did not bother to confirm met the requirements to be covered, in respect of the late service by the previous owner. Motorite was knowledgeable of this fact but still sold me the cover ! It is now clear that Motorite is looking for a loophole to evade payment !!! Motorite erred and misled me into believing that I had cover. If my claim was repudiated it would only be just to refund my money paid up front !!! I did not use the policy once prior to this claim!!! What a dam rip off !!!

Responses

  • Ms
    MsTee21# Jul 04, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Very pathetic service I received from both wesbank and motorite I was never told upfront when I cancel they will be a fee to be paid because u have used the service, now I want to cancel I am told that I owe 7k like really? And guess what when u don't use the plan u don't get refunded ? Sies maan

    0 Votes
  • Vi
    victoria mahlaku Apr 15, 2013

    my car was towed from parys to vanderbjlpark and i have paid for the towing and have send the invoice through to motorite in march and have not received my money up to today .my particulars are as follows ;vm mahlaku id [protected] my cell is [protected] i hope you find this in order regards vm mahlaku

    1 Votes
  • Fr
    Fruk Feb 03, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I had a policy with motor rite which i have taken through wesbank i have not claimed from the policy at all. When i cancled the policy i have to pay them R1165 for a cancelation Fee which is a rip off.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.