The complaint has been investigated and
resolved to the customer's satisfactionResolved Motorite — Repudiated claim
resolved to the customer's satisfaction
I purchased a Golf 6 Gti and being the 2nd owner the warranty was extended at my cost by Motorite. Recently the tensioner gave way resulting in the bending of the valves in turn damaging the pistons. Weiss Motors advised me that the engine needs to replaced and that this is a common occurrence on these cars. The claim of 112k was submitted to motorite who repudiated it on the grounds that my vehicle was serviced late by the previous owner and myself. My vehicle was serviced a month late at mileage 57k for the 60k service. This could not in any way be a contributing factor to the mechanical breakdown as the vehicle was 3k under the stipulated service interval. The late servicing by the previous owner was unknown to me but must have been known to Motorite as I believe that the client should meet certain requirements prior to the cover approval. I feel that Motorite did not bother to confirm met the requirements to be covered, in respect of the late service by the previous owner. Motorite was knowledgeable of this fact but still sold me the cover ! It is now clear that Motorite is looking for a loophole to evade payment !!! Motorite erred and misled me into believing that I had cover. If my claim was repudiated it would only be just to refund my money paid up front !!! I did not use the policy once prior to this claim!!! What a dam rip off !!!