Mopar review: Do not buy a mopar extended warranty — what I learned the hard way

At age 64, I purchased a used Jeep Liberty from a local Jeep dealership. The salesman suggested that, given my age and income, I consider purchasing a Mopar extended warranty that would protect against major repair costs and provide peace of mind as the vehicle aged. To be honest, the 99,999-mile warranty I purchased for $3,000 was the primary factor that gave me confidence in making the purchase.
FYI, Mopar is the service and extended warranty division for Jeep, Chrysler, Dodge, Ram, Fiat, and Alfa Romeo, and Stellantis is the parent company of Mopar, Jeep, Chrysler, Dodge, Ram, Fiat, and Alfa Romeo.
When I recently brought the vehicle in for a warranty repair, I was informed that certain terms of the contract had been changed since I purchased it. Specifically, towing and rental car benefits, including roadside assistance, were no longer included (having the car towed to the dealer cost me $350 out of pocket). In addition, a provision had been added allowing the company to determine the current value of the vehicle, and if the cost of a repair exceeds the value assigned under that provision, the company may choose to buy out the contract rather than complete the repair. I do not remember receiving notification of these changes, and since these changes devalue the warranty, they may be in violation of both New York State and federal consumer protection laws.
Many companies get away with changes like this because they assume consumers will not complain to the applicable government agencies. If complaints are filed, they often get tied up in paperwork or slow responses. They also know that a single consumer cannot afford to sustain a legal battle against a corporate giant like Stellantis, which can maintain indefinite delays until most individuals give up.
Based on my experience, my opinion is that purchasing a Mopar warranty or any warranty from Stellantis-owned corporations may not provide the peace of mind consumers reasonably expect. Personally, I question the ethics of a company that does not honor its commitments.
I share this experience to encourage other consumers to be vigilant, to understand their rights, and to consider speaking up if they encounter similar situations.