Money Networkunwilling to close account and send balance

For two months my wife and I have been trying to close an account associated with your "Money Network" on behalf of our daughter, a minor. We have faxed a request as instructed by "customer service agents" at the [protected] which is provided on her statement on two occasions. Since April 1st my daughter has been unable to use the provided debit card to either spend or withdraw her money. The card's expiration date was 3/15 yet we have not received any replacement card nor have our attempts to close this account produced the check we were promised within 10 days of the faxed request being sent. During that period of time, however, your multi-million if not multi-billion dollar corporate bank has seen fit to deduct $5.90 per month from a minor for account maintenance and printed paper fees on an account with less than $100 in it. Upon receiving her latest statement dated 7/15/15 in the mail today, I placed another phone call to customer service asking why this account has not been closed yet. Apparently there is still no record of a fax ever being sent or of any of our verbal inquiries into this account. The rep has now asked me to provide the date that the letter was faxed along with a new copy of the letter. I cannot express strongly enough how disgusted I am with the lack of attention and the ethics shown to date by this company thus far. It is truly disgraceful.

Responses

  • Fl
    Flor Herrera Feb 27, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I am in this exact same situation at the moment; although not comfortable with faxing my personal information. Was this ever resolved for you?

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